It Support Associate, Ots Uk

hace 4 semanas


Zaragoza, España Amazon A tiempo completo

Job ID: 2829356 | Amazon UK Services Ltd.IT Technicians in Amazon's Operations teams don't have traditional office roles – they take care of the various IT systems at the heart of our operational sites. As an IT Support Technician, you'll work at a logistics site alongside colleagues, remote support teams and the business to offer a crucial IT support function. In this role, you'll work with the latest technology in an environment that encourages mentorship and career growth opportunities. Being part of this team at Amazon means you'll have learning resources to develop your career and technical skills at your own pace and earn industry-recognised qualifications.Key job responsibilitiesSupport local users by installing, supporting and fixing issues on the IT infrastructure, end-user devices and applicationsManage tickets, providing both first and second-line supportProvide proactive maintenance to maximise the availability of all IT equipmentImplement projects and deliver innovations together with other IT Service colleaguesA day in the lifeFrom day one, you'll be involved in helping us grow our capabilities through deploying the latest technologies and helping colleagues get the most use out of their IT. If you enjoy a fast-paced environment, this is a fantastic opportunity. You will have the chance to suggest ways that we can improve our systems and collaborate with others to upgrade the service we give to internal customers wherever possible.About the teamWithin the Ops Tech IT (OTS) team, we offer constant tech support to Amazon's global operations. Maintaining, upgrading and protecting the IT infrastructure and end-user devices of one of the world's largest businesses requires diverse skills. Some of the team are engineers who help implement solutions and create new ones, whilst other people take management roles, providing leadership to our tech support colleagues so they can better help our end-users.Amazon's OTS team work hard to balance performance and sustainability in all new solutions. Lots of our people are based on site. Our team operates around the clock, making sure we can offer support or carry out important maintenance with minimal business interruption. BASIC QUALIFICATIONS - Experience supporting Windows, Mac and/or Linux operating systems in a corporate settingExperience troubleshooting integrated and interdependent computer systemsExperience maintaining zebra thermal printers, troubleshooting thin clients, PCs, scanners, and portable handheld terminalsExperience with network troubleshooting and supportUK valid driving license requiredPREFERRED QUALIFICATIONS - CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications- Experience in a dynamic environment with a high degree of customer service#J-18808-Ljbffr



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