Director Of Student Experience

hace 4 semanas


Zaragoza, España Hult International Business School A tiempo completo

.Sales Opportunity: Director of Student Experience We are seeking a driven and dynamic Director of Student Experience to oversee the applicant journey and ensure student retention throughout the enrollment process. Based in Madrid, Spain, this role combines leadership with hands-on management to create a seamless experience for candidates from application to enrollment. Leveraging tools like WhatsApp, LinkedIn, and Generative AI, you will ensure candidates experience a top-tier admissions journey. In this senior role, you will collaboratively manage the pipeline with the Application Manager, sharing responsibilities during the peak application phase from October to May. While you will take the lead on strategic initiatives, the Application Manager will support daily operations, allowing for a cohesive approach to both application management and retention efforts from April to September. Your focus will be on ensuring a seamless experience for candidates while actively engaging them to reduce dropout rates and foster a supportive environment. Key Responsibilities Application Management (October to May): Direct the admissions experience to ensure speedy reviews and timely decisions for candidates. Guide candidates through the admissions journey, ensuring they submit required documents, meet deadlines, and maintain a professional LinkedIn profile. Review applications for completeness and eligibility, recommending improvements to enhance submission quality before Admissions review. Collaborate with Product Heads, Regional Heads, and VPs to expand the pool of qualified Hult alumni for interviews, ensuring sufficient interviewers are available to meet demand surges after each deadline. Match candidates with suitable alumni interviewers based on compatibility for enriching experiences. Manage interview logistics, ensuring interviewers have relevant candidate information and coordinated schedules. Support the VP of Enrollment Operations to ensure prompt invoicing from alumni for efficient payment times. Lead and collaborate on the organization of conversion events, such as campus and online Open Houses and "Ask Anything" sessions. Assist candidates and their families in navigating financial aid processes, ensuring accurate completion of forms and timely responses. Foster strong relationships with applicants, encouraging referrals and maintaining regular communication to enhance the admissions experience. Retention Management (April to September): Monitor and enhance student engagement leading up to program start dates, implementing strategies to prevent dropouts. Coordinate with the Enrollment Advisors to ensure timely collections to support organizational KPIs for on-time tuition payments. Coordinate with the visa team to assist candidates in collecting and verifying necessary documents for a smooth transition to campus



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