Senior Service Delivery Manager
hace 3 semanas
.JOB DESCRIPTIONMake an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive.Your day at NTT DATAThe Senior Managed Services Client Delivery Specialist is an advanced subject matter expert, responsible for overseeing the end-to-end delivery of managed services contract to the client. This role supports the business and protects the company's reputation by taking responsibility for contract management for local, medium to large complexity contracts and works closely with cross-functional teams to ensure client expectations are met and exceeded. The role involves proactive client communication, project management, technical oversight, and problem-solving.What you'll be doingKey Responsibilities:Responsible for client satisfaction by ensuring that services are delivered according to agreed service definitions and Service Level Agreements (SLAs).Acts as the primary point of contact for client inquiries, escalations, and feedback.Understands client business needs and objectives to tailor required services accordingly.Ensures the successful delivery of managed services to clients, meeting service level agreements (SLAs) and quality standards.Collaborates with technical teams to resolve client issues and incidents promptly.Monitors and assesses client satisfaction regularly through feedback mechanisms.Takes proactive measures to address client concerns and continuously improve service quality.Develops account plans and strategies to enhance client engagement and retention.Identifies opportunities for upselling or cross-selling additional services.Manages the implementation of new services, upgrades, and projects for clients.Coordinates project timelines, resources, and deliverables to ensure successful outcomes.Ensures that service delivery aligns with contractual agreements and compliance requirements.Consults with legal team to ensure that all contract escalations are addressed with contract governance.Monitors and reports on contract performance.May oversee financial aspects of client accounts, including budgeting and forecasting.May manage billing and invoicing processes.Collaborates with technical teams to ensure that client environments are stable, secure, and up to date.Stays informed about industry trends and emerging technologies to provide informed recommendations to clients.Identifies and mitigates risks associated with service delivery and client relationships.Develops contingency plans for potential disruptions.Maintains accurate records, client documentation, and incident reports.Provides regular reports on service performance and client satisfaction to internal and external stakeholders
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Senior Service Delivery Manager
hace 3 semanas
Madrid, Madrid, España Straumann Group A tiempo completoJob Title: Senior Service Delivery ManagerJob Summary:We are seeking a highly skilled Senior Service Delivery Manager to join our team at Straumann Group. As a key member of our organization, you will be responsible for managing and enhancing the delivery of infrastructure services through effective vendor management.Main Responsibilities:- Develop and...
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Senior Service Delivery Manager
hace 4 semanas
Madrid, Madrid, España Ntt Data A tiempo completoJob Title: Senior Service Delivery ManagerNTT DATA is seeking a highly skilled Senior Service Delivery Manager to oversee the end-to-end delivery of managed services contracts to clients. This role requires a strong ability to manage a coordinated delivery of service, with advanced analytical skills and a commitment to succeed.Key...
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Senior Service Delivery Manager
hace 3 semanas
Madrid, Madrid, España Mercell A tiempo completoAbout the RoleWe are seeking a highly skilled Senior Service Delivery Manager to lead our team of Service Delivery Specialists across four countries. As a key member of our organization, you will be responsible for driving process improvements, optimizing resource allocation, and ensuring financial control.Key ResponsibilitiesTeam Leadership & Performance...
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Senior Service Delivery Manager
hace 3 semanas
Madrid, Madrid, España Ntt A tiempo completoSenior Service Delivery ManagerAt NTT DATA, we're pushing the boundaries of what's possible. Our workplace is a place where you can grow, belong, and thrive. We're renowned for our technical excellence and leading innovations, making a difference to our clients and society.Your Day at NTT DATAThe Senior Managed Services Client Delivery Specialist is an...
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Senior Service Delivery Manager
hace 3 semanas
Madrid, Madrid, España Ntt A tiempo completoJob Title: Senior Service Delivery ManagerJob Summary:NTT DATA is seeking a Senior Service Delivery Manager to oversee the end-to-end delivery of managed services contracts to clients. The ideal candidate will have advanced experience in managed services and client management, with a strong ability to manage coordinated delivery of service and drive client...
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Senior Service Delivery Manager
hace 3 semanas
Madrid, España Ntt Data A tiempo completo.Grow Your Career with NTT DATA The Senior Managed Services Client Delivery Specialist is an advanced subject matter exert, responsible for overseeing the end-to-end delivery of managed services contract to the client.This role supports the business and protects the company's reputation by taking responsibility for contract management for local, medium to...
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Application Service Delivery Manager
hace 4 semanas
Madrid, Madrid, España Sgs A tiempo completoJob Title: Application Service Delivery ManagerSgs is seeking a highly skilled Application Service Delivery Manager to oversee the lifecycle of corporate IT applications. The successful candidate will be responsible for ensuring commitments are met and value is delivered.Key Responsibilities:Manage service risks and monitor KPIs to meet operational...
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Application Service Delivery Manager
hace 4 semanas
Madrid, Madrid, España Sgs A tiempo completoJob Title: Application Service Delivery ManagerSgs is seeking a highly skilled Application Service Delivery Manager to oversee the lifecycle of corporate IT applications. The successful candidate will be responsible for ensuring commitments are met and value is delivered.Key Responsibilities:Manage service risks and monitor KPIs to meet operational...
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Senior Service Delivery Manager
hace 3 semanas
Madrid, Madrid, España Ntt Data A tiempo completoJob SummaryThe Senior Service Delivery Manager is an advanced subject matter expert responsible for overseeing the end-to-end delivery of managed services contracts to clients. This role supports the business and protects the company's reputation by taking responsibility for contract management for local, medium to large complexity contracts and works...
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Senior Service Delivery Manager
hace 4 semanas
Madrid, España Ntt Data A tiempo completoGrow Your Career with NTT DATAThe Senior Managed Services Client Delivery Specialist is an advanced subject matter exert, responsible for overseeing the end-to-end delivery of managed services contract to the client. This role supports the business and protects the company's reputation by taking responsibility for contract management for local, medium to...
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Senior Service Delivery Manager
hace 2 semanas
Madrid, España Ntt Data A tiempo completoGrow Your Career with NTT DATAThe Senior Managed Services Client Delivery Specialist is an advanced subject matter exert, responsible for overseeing the end-to-end delivery of managed services contract to the client. This role supports the business and protects the company's reputation by taking responsibility for contract management for local, medium to...
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Service Delivery Manager
hace 1 mes
Madrid, España British Airways Plc A tiempo completo.CargoLooking for a challenge in one of the world's largest airfreight logistics organisations?At IAG Cargo, we're in the business of moving things. From antibiotics and rhinoceroses to gold bullion, avocados, and everything in between, whatever people need, wherever they are, IAG Cargo is there to bring them the necessary and niche.As the logistics and...
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Service Delivery Manager
hace 1 mes
Madrid, España British Airways Plc A tiempo completoCargoLooking for a challenge in one of the world's largest airfreight logistics organisations?At IAG Cargo, we're in the business of moving things. From antibiotics and rhinoceroses to gold bullion, avocados, and everything in between, whatever people need, wherever they are, IAG Cargo is there to bring them the necessary and niche.As the logistics and cargo...
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Senior Service Delivery Manager
hace 4 semanas
Madrid, Madrid, España NTT DATA A tiempo completoUnlock Your Potential with NTT DATAThe Senior Service Delivery Manager is a seasoned professional responsible for overseeing the end-to-end delivery of managed services contracts to clients. This role requires a strong ability to manage a coordinated delivery of service, with a focus on client satisfaction and service quality.Key Responsibilities:Ensure that...
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Senior Service Delivery Manager
hace 4 semanas
Madrid, Madrid, España NTT DATA A tiempo completoUnlock Your Potential with NTT DATAThe Senior Service Delivery Manager is a seasoned professional responsible for overseeing the end-to-end delivery of managed services contracts to clients. This role requires a strong ability to manage a coordinated delivery of service, with a focus on client satisfaction and service level agreements (SLAs).Key...
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Senior Service Delivery Manager
hace 4 semanas
Madrid, Madrid, España NTT DATA A tiempo completoUnlock Your Potential with NTT DATAThe Senior Service Delivery Manager is a seasoned professional responsible for overseeing the end-to-end delivery of managed services contracts to clients. This role requires a strong ability to manage a coordinated delivery of service, with a focus on client satisfaction and service level agreements (SLAs).Key...
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Senior Service Delivery Manager
hace 4 semanas
Madrid, Madrid, España NTT DATA A tiempo completoJob SummaryThe Senior Service Delivery Manager is responsible for overseeing the end-to-end delivery of managed services contracts to clients. This role supports the business and protects the company's reputation by taking responsibility for contract management for local, medium to large complexity contracts and works closely with cross-functional teams to...
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Madrid, España Mygwork A tiempo completo.Senior Capacity Manager, Delivery Service Partners Team This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DESCRIPTION:Amazon's Senior On the Road (OTR) Capacity Managers play a critical role in ensuring our vast logistics...
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Senior Service Delivery Manager
hace 4 semanas
Madrid, Madrid, España Straumann Group A tiempo completoJob PurposeThe Senior Service Delivery Manager is responsible for overseeing the delivery of infrastructure services through effective vendor management. This individual will manage large-scale Master Service Agreements (MSAs) with strategic vendors, ensuring that service levels meet or exceed business requirements and expectations.Main Tasks and...
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Senior Service Delivery Manager
hace 4 semanas
Madrid, España Ntt Data A tiempo completoGrow Your Career with NTT DATA The Senior Managed Services Client Delivery Specialist is an advanced subject matter exert, responsible for overseeing the end-to-end delivery of managed services contract to the client.This role supports the business and protects the company's reputation by taking responsibility for contract management for local, medium to...