Customer Success Manager
hace 2 meses
.Passion.Io's goal is to make the world more confident and passionate. We do this by empowering Creators to launch highly impactful mobile apps for a fraction of the cost. We are an international remote team of 50 people, supporting 8,000+ Creators and 700k+ end-users from all over the world.RequirementsWhat you'll bring to the team:Technical role experience interfacing directly with customers is essential1+ years' experience in the role of CSM or similar (customer education, onboarding at SMB or Enterprise level)SaaS Direct experienceExperience implementing or streamlining processes around CSM support cycleUser experience with CSM tools (ie. Salesforce, Hubspot, Intercom, Zendesk etc)Experience using playbooks and health scoresTenacity and Grit to solve problems and improve quality of support to our key creatorsCustomer obsessed mindsetUpselling/closing skillsUnderstanding key moments across the customer lifecycle that matter and how best to proactively engageAbility to customize/tailor support experience by segment/use caseTechnical ability (from support side of product, API's, Integrations, marketing, copy)Organization/planning skillsCopywriting and Verbal Communication skillsFluent in EnglishWhat you'll be working on:Managing a portfolio of our premium customers, across the entire lifecycle.Further test and improve playbooks, aligning to key moments that matter for time to value, feature adoption, expansion, and renewals.Really dig into data to pull actionable insights that help to guide and measure.Engage proactively with your clients, ensuring high engagement and activity rate from customers.Ensure your customers maintain high health scores, and proactively and creatively engage and solve for those who don't.Collect and share insightful feedback from our customers back into other CS teams, marketing, and product.Work closely with other teams on cross-functional projects/OKRs aimed to improve retention.BenefitsWhat we offer you:Work from anywhere and full flexibility.Bi-annual international gatherings in a cool venue somewhere even cooler. Our last trips brought us to Croatia, Portugal, and Greece.An autonomous/entrepreneurial work style where your success is measured by results (not time).The steepest learning curve you've ever experienced including regular career coaching sessions, internal and external training, coaching, and much more.We also support you with attending conferences, taking courses, and purchasing books.An open, honest, creative, and results-driven environment where your opinion is highly valued.Flexible equipment policy with a budget that renews every year.Co-working policy: If you prefer to work from a co-working space, we'll help pay for it.24 days of paid vacation plus 10 days of "Celebration Leave" that allows you to take the holidays off you actually celebrate (instead of the statutory holidays in the country you happen to live in)
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Customer Success Manager
hace 2 semanas
Zaragoza, España Sap A tiempo completo.What we offer We help the world run better. Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We...
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Customer Success Manager
hace 3 semanas
Zaragoza, España Sap Se A tiempo completo.Customer Success Manager (CSM) - SAP Academy for Customer Success - Spain (Hybrid) Our company culture is focused on helping our employees enable innovation by building breakthroughs together. We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our...
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Customer Success Manager
hace 4 semanas
Zaragoza, Zaragoza, España Amadeus A tiempo completoJob Title Customer Success Manager Summary:The Customer Success Manager plays a pivotal role in ensuring customers derive maximum value from Amadeus products, identifying opportunities for additional products to meet customer needs, and providing proactive information to optimize product use.This leads to improved revenue for both customers and Amadeus. The...
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Customer Success Manager
hace 4 semanas
Zaragoza, Zaragoza, España Amadeus A tiempo completoJob Title Customer Success Manager Summary:The Customer Success Manager plays a pivotal role in ensuring customers derive maximum value from Amadeus products, identifying opportunities for additional products to meet customer needs, and providing proactive information to optimize product use.This leads to improved revenue for both customers and Amadeus. The...
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Customer Success Manager
hace 3 semanas
Zaragoza, Zaragoza, España Sinch A tiempo completoAbout the Role:Sinch is a Customer Communication Cloud company that powers meaningful conversations at scale. As a Customer Success Manager, you will own the complete customer lifecycle, from onboarding to expansion and renewal. Your goal is to drive faster "time to value" and improve the overall experience for our customers.Key Responsibilities:Own the...
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Customer Success Manager |
hace 1 mes
Zaragoza, España Sin Nombre A tiempo completo.Make is the leading visual platform for anyone to design, build, and automate anything—from tasks and workflows to apps and systems—without the need for coding skills. We are headquartered in the flourishing tech hub of Prague, Czech Republic, and our teams are spread across the USA, UK, Germany, France, Canada, India and Chile, among other...
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Customer Success Manager
hace 4 semanas
Zaragoza, Zaragoza, España Sap Se A tiempo completoAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our team at SAP SE. As a key member of our Customer Success team, you will be responsible for driving customer outcomes, renewals, expansions, and upsells.Key ResponsibilitiesSuccessfully complete a 10-month learn-apply program, which includes classroom phases and field phases...
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Customer Success Manager
hace 4 semanas
Zaragoza, Zaragoza, España Sap Se A tiempo completoAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our team at SAP SE. As a key member of our Customer Success team, you will be responsible for driving customer outcomes, renewals, expansions, and upsells.Key ResponsibilitiesSuccessfully complete a 10-month learn-apply program, which includes classroom phases and field phases...
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Customer Success Manager
hace 2 semanas
Zaragoza, España Sinch A tiempo completo.Sinch is a Customer Communication Cloud company, directly powering meaningful conversations at scale across messaging, voice and email to help businesses deliver unified, personalized experiences that truly revolve around their customers – no matter the channels they use. More than 150,000 businesses – including many of the world's largest tech...
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Customer Success Manager
hace 1 mes
Zaragoza, España Amadeus A tiempo completo.Job Title Customer Success Manager Summary:The Customer Success Manager (CSM) is responsible for ensuring customers gain full benefits from Amadeus products, identifying opportunities for additional products to meet customer needs, and providing proactive information to optimize product use. This leads to improved revenue for both customers and Amadeus. The...
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Customer Success Manager
hace 3 semanas
Zaragoza, Zaragoza, España Amadeus A tiempo completoJob Title Customer Success Manager Summary:The Customer Success Manager (CSM) is responsible for ensuring customers gain full benefits from Amadeus products, identifying opportunities for additional products to meet customer needs, and providing proactive information to optimize product use.This leads to improved revenue for both customers and Amadeus. The...
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Customer Success Manager
hace 4 semanas
Zaragoza, Zaragoza, España Cobser Consulting A tiempo completoJob DescriptionCobser Consulting is seeking a highly skilled Customer Success Manager to join our team. As a key member of our Client Success team, you will be responsible for building strong relationships with our clients and ensuring their success with our platform.Key Responsibilities:Analyze business needs and develop strategies to meet client...
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Customer Success Manager
hace 4 semanas
Zaragoza, Zaragoza, España Cobser Consulting A tiempo completoJob DescriptionCobser Consulting is seeking a highly skilled Customer Success Manager to join our team. As a key member of our Client Success team, you will be responsible for building strong relationships with our clients and ensuring their success with our platform.Key Responsibilities:Analyze business needs and develop strategies to meet client...
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Customer Success Manager Spain
hace 1 mes
Zaragoza, España Virtuagym A tiempo completoAs Virtuagym keeps on growing, we are now looking for a full-time Spanish-speaking Customer Success Manager (post-sale) to join our team in our efforts to make the world a healthier and happier place. As Customer Success Manager in our Customer Success Team, you will be the first point of contact for our local clients/customers in the Spanish market and...
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Customer Success Manager
hace 3 semanas
Zaragoza, España Worldline Global A tiempo completo.Worldline is the European leader in digital payments and number four worldwide, powered by over 20,000 employees in more than 50 countries. Every day, our technology provides the trusted infrastructure for millions of people and businesses around the world - and we´re just getting started. We are on an exciting journey to lead the way towards the next...
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Customer Success Manager
hace 1 mes
Zaragoza, España Sinch A tiempo completo.Sinch is a Customer Communication Cloud company, directly powering meaningful conversations at scale across messaging, voice and email to help businesses deliver unified, personalized experiences that truly revolve around their customers – no matter the channels they use. More than 150,000 businesses – including many of the world's largest tech...
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Enterprise Customer Success Manager
hace 7 días
Zaragoza, Zaragoza, España Ab Tasty A tiempo completoCustomer Success Manager Job DescriptionWe are looking for an experienced professional to join our team in Spain as a Customer Success Manager. As a key member of our Customer Success team, you will be responsible for guiding and advising clients on the best ways to maximize the value of our solutions. This includes working closely with the Sales, Account...
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Customer Success Manager
hace 3 semanas
Zaragoza, Zaragoza, España Worldline Global A tiempo completoCustomer Success Manager Role OverviewAt Worldline Global, we are seeking a highly skilled Customer Success Manager to join our team. As a key member of our Enterprise Accounts team, you will be responsible for delivering exceptional customer experiences and driving business growth.Main ResponsibilitiesDevelop and maintain strong relationships with our...
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Customer Success Manager
hace 1 mes
Zaragoza, España Righthand A tiempo completoDesde RightHand, compañía especializada en atracción del talento digital y contratación, estamos colaborando en la búsqueda de un Customer Success Manager en Madrid con nuestro cliente, plataforma tecnológica especializada en campañas publicitarias digitales fuera del hogar (DOOH). Buscamos un Customer Success Manager con talento para acelerar el uso...
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Technical Customer Success Manager
hace 4 semanas
Zaragoza, Zaragoza, España Empresa Reconocida A tiempo completoAbout the RoleThe Technical Customer Success Manager is a critical role that requires a unique blend of technical expertise and customer-facing skills. As a key member of our team, you will be responsible for driving customer adoption and value across our portfolio of customers.Key ResponsibilitiesDevelop and execute customer onboarding and risk mitigation...
