Customer Satisfaction Manager

hace 2 meses


Alcorcón, España Catenon A tiempo completo

Multinacional líder en soluciones de seguridad de puertas y personas.
Customer Satisfaction ManagerProduction, Operations and R&DNorte de Madrid (Spain)Ref: NE2214 January 17, 2024 INDUSTRY AND CAPITAL GOODS
FUNCTIONSNuestro cliente, multinacional líder en soluciones de seguridad de puertas y personas, precisa incorporar a un Customer Satisfaction Manager para su sede de Madrid (norte).
Buscar altos niveles de satisfacción del cliente a un costo óptimo y mantener relaciones con los clientes, comprendiendo sus requisitos y esperando estar en contacto continuo con los clientes en situaciones problemáticas.Diagnosticar errores o problemas técnicos y determinar la solución adecuada, brindando soporte técnico remoto (ocasionalmente presencial) a los clientes para lograr el SLA requerido.Construir relaciones con clientes clave, comprender sus necesidades específicas y aprovechar oportunidades comerciales (renovación de contratos, venta cruzada/adicional).Asegurar la ejecución oportuna y precisa en la resolución de quejas relacionadas con la garantía mediante el despliegue óptimo de Ingenieros de Servicio de Campo y/o utilizando y gestionando una red de terceros.Clasificar y gestionar tickets de solicitud de soporte en términos de naturaleza, prioridad y, solo cuando sea necesario, escalar al Nivel 2.Asegurarse de que el Nivel 2 proporcione la retroalimentación solicitada dentro del tiempo acordado y en detalle.Mejorar la excelencia funcional de la resolución de problemas del cliente, incluyendo llamadas al mercado para garantizar la eficiencia y rentabilidad del servicio.Asegurar que la voz del cliente se retroalimente en la cadena de valor para mejorar productos, sistemas y servicios.Realizar diagnósticos, mantenimiento y reparaciones en el equipo del cliente en el tiempo definido, siguiendo los estándares y procedimientos de la empresa.Producir informes oportunos y detallados de resolución de problemas del cliente utilizando las herramientas de informes de la empresa.Desarrollar conocimientos de productos y soluciones en el mercado asignado, con conciencia del diseño del sistema. Buscar conocimientos técnicos y de productos adicionales participando activamente en programas de capacitación o buscando información.Gestión del equipo.REQUISITOSAl menos 4 años de experiencia en un puesto similar y liderando un equipo. (satisfacción del cliente, servicio de mesa de ayuda, servicio de campo, herramientas de diagnóstico).Nivel de inglés medio/alto.Sera valorable titulación en electrónica o electromecánica. Abiertos a otras titulaciones siempre y cuando se tenga la experiencia requerida.Manejo de Software de tickets.
#J-18808-Ljbffr


  • Store Manager Leader

    hace 2 semanas


    Alcorcón, Madrid, España Tennis-Point Europe GmbH A tiempo completo

    At Tennis-Point Europe GmbH, we are seeking a highly skilled Store Manager Leader to oversee the daily operations of one of our key retail stores in Alcorcón.Your Key ResponsibilitiesManage store operations efficiently, ensuring seamless customer experiences and optimal sales performance.Oversee inventory management, maintaining accurate stock levels and...


  • Alcorcón, España Lumon Group A tiempo completo

    We are looking for an Area Manager for our management team in Madrid.The goal is to develop the business plan established in LUMON in a specific area of Madrid.Your responsibilities include:Be responsible for leading and supervising the teams within your business unit, always being close is part of our DNA.Ensure your teams are empowered and motivated to...

  • Área Manager Madrid

    hace 2 semanas


    Alcorcón, España Lumon Group A tiempo completo

    We are looking for an Area Manager for our management team in Madrid. The goal is to develop the business plan established in LUMON in a specific area of Madrid. Your responsibilities include: Be responsible for leading and supervising the teams within your business unit, always being close is part of our DNA. Ensure your teams are empowered and motivated...

  • Store Manager

    hace 1 mes


    Alcorcón, Madrid, España Tennis-Point Europe GmbH A tiempo completo

    We are seeking a highly skilled Store Manager to lead our Alcorcón store and drive sales growth.About the RoleManage store operations efficiently, ensuring seamless customer experience.Oversee inventory management, maintaining optimal brand levels and product availability.Maintain a pristine store image, adhering to brand standards.Manage sales budget and...

  • Store Manager

    hace 1 mes


    Alcorcón, Madrid, España Tennis-Point Europe GmbH A tiempo completo

    We are seeking a highly skilled Store Manager to lead our Alcorcón store and drive sales growth.About the RoleManage store operations efficiently, ensuring seamless customer experience.Oversee inventory management, maintaining optimal brand levels and product availability.Maintain a pristine store image, adhering to brand standards.Manage sales budget and...

  • Store Manager

    hace 1 mes


    Alcorcón, Madrid, España Tennis-Point Europe GmbH A tiempo completo

    We are seeking a highly skilled Store Manager to lead our Alcorcón store and drive sales growth. As a key member of our team, you will be responsible for managing store operations, leading a team of sales associates, and ensuring excellent customer service.Your Key ResponsibilitiesManage store operations efficiently, including inventory management and...

  • Store Manager

    hace 1 mes


    Alcorcón, Madrid, España Tennis-Point Europe GmbH A tiempo completo

    We are seeking a highly skilled Store Manager to lead our Alcorcón store and drive sales growth. As a key member of our team, you will be responsible for managing store operations, leading a team of sales associates, and ensuring excellent customer service.Your Key ResponsibilitiesManage store operations efficiently, including inventory management and...


  • Alcorcón, Madrid, España Saint-Gobain A tiempo completo

    We are seeking a VIE (Volontariat International d'Entreprise) to reinforce our local team at Glassdrive Spain and bring a fresh perspective to our business. The successful candidate will work closely with the Finance Manager and his team to enhance our management and internal control practices, particularly in the areas of SAP, Business Intelligence...

  • Store Manager

    hace 1 semana


    Alcorcón, Madrid, España Tennis-Point Europe GmbH A tiempo completo

    At Tennis-Point Europe GmbH, we are seeking a highly skilled Store Manager to lead one of our key points of sale in Alcorcón.This role is a key player in our retail operations, responsible for driving sales performance, managing inventory, and ensuring our stores meet brand standards.Key Responsibilities:Managing store operations efficiently to maximize...


  • Alcorcón, España Trek Bikes A tiempo completo

    Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you're on our team, you're taken care of, encouraged to learn and grow, and given lots of opportunities to do so. Give us your best, and we'll...


  • Alcorcón, España Trek Bikes A tiempo completo

    Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you're on our team, you're taken care of, encouraged to learn and grow, and given lots of opportunities to do so. Give us your best, and we'll...


  • Alcorcón, España Trek Bikes A tiempo completo

    Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you’re on our team, you’re taken care of, encouraged to learn and grow, and given lots of opportunities to do so. Give us your best, and...


  • Alcorcón, España Trek Bikes A tiempo completo

    Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you're on our team, you're taken care of, encouraged to learn and grow, and given lots of opportunities to do so. Give us your best, and we'll...