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.Risk Operations Manager, Account Health Support (Level 5) Key Qualifications:Business proficient fluency in both written and verbal English and German, French, Italian or Spanish languages.Previous experience in direct people management possessing essential leadership traits.Strong interpersonal and communication skills with the ability to communicate effectively to a wide range of constituencies in a diverse environment.Ability to maintain composure in critical situations and communicate clearly with both internal and external stakeholders.Demonstrates ability to analyze data, using the data to drive decision making and problem solving.Fosters a positive team environment and collaboration within the site and globally.Easily approachable and cooperative; a team player that easily gains the trust and support of specialists and peers.Strong prioritization and time management skills, with a high degree of flexibility.Ability to embrace constant change with flexibility, good grace, and a bias for action.Demonstrate appropriate sense of urgency and adaptability in response to changing business needs.Demonstrates effective communication, composure, and professional attitude maintaining the highest standards of work ethics.Amazon.Com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.Com continues to grow and evolve as a world-class e-commerce platform.The Risk Operations Manager within the Account Health Support (AHS) Team acts as the primary interface between Amazon and our business partners. We obsess over providing world class support to Sellers doing business on the Amazon platform. We strive to predict the Seller's needs before they recognize they may have a problem, create innovative self-help tools, and provide solutions to help our partners better serve their customers.The AHS Risk Operations Manager drives efficiencies and is accountable for creating a high-performance culture that motivates AHS Risk Specialists to demonstrate levels of ownership, accountability and seller advocacy that enable the vision of a remarkable Seller experience. As a front-line manager of 10-15 AHS Risk Specialists, the AHS Risk Operations Manager provides coaching, guidance, and mentorship to drive achievement of individual and team performance goals and works across teams and Operations organization at country, regional and/or cross regional level to drive improvements and enablers to implement solutions specialist engagement, seller experience, AHS process workflow and performance metrics.The AHS Risk Operations Manager supports risk assessments, escalation, and mitigation strategies. They identify opportunities to improve our processes and controls to mitigate risk and improve financial and operational performance
