Manager, Customer Success Midmarket, Mfg Emea
hace 1 mes
Manager, Customer Success Midmarket, MFG EMEA Job Requisition ID # 24WD81755
Position Overview
The People Manager, Customer Success Midmarket is responsible for leading teams focused on driving success in the "Onboard" and "Use" lifecycle stages of our Midmarket indirect and direct customers as they deploy Autodesk solutions. The team will engage directly with customers proactively through customer nurturing & planning interactions, data-driven triggered actions and reacting to inbound customer-initiated triggers. The People Manager will manage the activities of the team including mentoring, coaching, developing talent, and fostering team culture in a SaaS, ARR, or MRR revenue environment.
Responsibilities Manage and develop teamResponsible for selection, mentoring, coaching, performance management and assessment, and rewards and recognition. This includes team building with those from other units who participate on projectsEnsure proper performance management and rewards/recognition guidelines are followed within own teamBuild and refine reporting processes as part of continuous improvement efforts. Ensure CRM tools and Autodesk methodologies are leveraged to process and track onboarding and adoptionRegularly report on team and individual resultsPartner with leaders of sales teams, the reseller partner ecosystem, technical support, client services, and others to drive customer success motions and resolve customer activation/onboarding/usage issues. Identify and make recommendations for improvements in onboarding and useSet team expectations to drive a high-level customer satisfaction and experience to ensure continued customer adoption of Autodesk products through customer value-add activitiesEncourage innovation by exchanging new ideas to improve operation and efficiency within Customer Success and the supporting organizations Minimum Qualifications Customer Empathy & customer mindsetCoaching and listening skillsAbility to prioritize, assign and delegate tasksChange managementCollaboration and coordination across multiple stakeholdersDemonstrated ability to lead, discover, and uncover the customer's business challengesFluent languages spoken and written: English Preferred Qualifications People Management Experience4+ years Customer Success/Account Management experienceSDFC proficiency About Autodesk
Welcome to Autodesk Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.
We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.
When you're an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us
Salary Transparency
Salary is one part of Autodesk's competitive compensation package. Offers are based on the candidate's experience and geographic location. In addition to base salaries, we also have a significant emphasis on discretionary annual cash bonuses, commissions for sales roles, stock or long-term incentive cash grants, and a comprehensive benefits package.
Diversity & Belonging
We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: Diversity and Belonging
#J-18808-Ljbffr
-
Customer Success Manager for Midmarket Mfg Emea
hace 2 semanas
Barcelona, Barcelona, España Mygwork A tiempo completoJob Title: Customer Success Manager for Midmarket Mfg EmeaJob Summary:We are seeking a highly skilled Customer Success Manager to lead our Midmarket Mfg Emea team. The ideal candidate will have a customer-centric mindset, excellent communication skills, and the ability to drive business growth through customer success.Key Responsibilities:Lead a team of...
-
Customer Success Manager
hace 2 semanas
Barcelona, Barcelona, España Mygwork A tiempo completoJob Title: Customer Success Manager - Midmarket Mfg EmeaJob Summary:The Customer Success Manager - Midmarket Mfg Emea is responsible for leading teams focused on driving success in the "Onboard" and "Use" lifecycle stages of our Midmarket indirect and direct customers as they deploy Autodesk solutions.Key Responsibilities:Manage and develop teamResponsible...
-
Barcelona, España Autodesk, Inc. A tiempo completoManager, Customer Success Midmarket, MFG EMEA Job Requisition ID # 24WD81755 Position Overview The People Manager, Customer Success Midmarket is responsible for leading teams focused on driving success in the "Onboard" and "Use" lifecycle stages of our Midmarket indirect and direct customers as they deploy Autodesk solutions.The team will engage directly...
-
Manager, Customer Success Midmarket, Mfg Emea
hace 2 semanas
Barcelona, España Autodesk, Inc. A tiempo completoManager, Customer Success Midmarket, MFG EMEA Job Requisition ID # 24WD81755 Position OverviewThe People Manager, Customer Success Midmarket is responsible for leading teams focused on driving success in the "Onboard" and "Use" lifecycle stages of our Midmarket indirect and direct customers as they deploy Autodesk solutions.The team will engage directly with...
-
Barcelona, España Autodesk, Inc. A tiempo completoManager, Customer Success Midmarket, MFG EMEA Job Requisition ID # 24WD81755Position OverviewThe People Manager, Customer Success Midmarket is responsible for leading teams focused on driving success in the "Onboard" and "Use" lifecycle stages of our Midmarket indirect and direct customers as they deploy Autodesk solutions. The team will engage directly with...
-
Barcelona, España Mygwork A tiempo completo.Manager, Customer Success Midmarket, MFG EMEA This job is with Autodesk, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.Job Requisition ID: 24WD81755Position OverviewThe People Manager, Customer Success Midmarket is responsible for leading teams...
-
Barcelona, España Autodesk, Inc. A tiempo completoManager, Customer Success Midmarket, MFG EMEAJob Requisition ID # 24WD81755Position OverviewThe People Manager, Customer Success Midmarket is responsible for leading teams focused on driving success in the "Onboard" and "Use" lifecycle stages of our Midmarket indirect and direct customers as they deploy Autodesk solutions. The team will engage directly with...
-
Barcelona, España Autodesk, Inc. A tiempo completoManager, Customer Success Midmarket, MFG EMEA Job Requisition ID # 24WD81755Position OverviewThe People Manager, Customer Success Midmarket is responsible for leading teams focused on driving success in the "Onboard" and "Use" lifecycle stages of our Midmarket indirect and direct customers as they deploy Autodesk solutions. The team will engage directly with...
-
Barcelona, España Autodesk, Inc. A tiempo completoManager, Customer Success Midmarket, MFG EMEAJob Requisition ID # 24WD81755Position OverviewThe People Manager, Customer Success Midmarket is responsible for leading teams focused on driving success in the "Onboard" and "Use" lifecycle stages of our Midmarket indirect and direct customers as they deploy Autodesk solutions. The team will engage directly with...
-
Barcelona, España Autodesk, Inc. A tiempo completoManager, Customer Success Midmarket, MFG EMEAJob Requisition ID # 24WD81755Position OverviewThe People Manager, Customer Success Midmarket is responsible for leading teams focused on driving success in the "Onboard" and "Use" lifecycle stages of our Midmarket indirect and direct customers as they deploy Autodesk solutions. The team will engage directly with...
-
Barcelona, España Mygwork A tiempo completoManager, Customer Success Midmarket, MFG EMEAThis job is with Autodesk, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Job Requisition ID: 24WD81755Position OverviewThe People Manager, Customer Success Midmarket is responsible for leading teams...
-
Barcelona, España Mygwork A tiempo completoManager, Customer Success Midmarket, MFG EMEAThis job is with Autodesk, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.Please do not contact the recruiter directly.Job Requisition ID: 24WD81755Position OverviewThe People Manager, Customer Success Midmarket is responsible for leading teams...
-
Barcelona, España Mygwork A tiempo completoManager, Customer Success Midmarket, MFG EMEAThis job is with Autodesk, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.Job Requisition ID: 24WD81755Position OverviewThe People Manager, Customer Success Midmarket is responsible for leading teams...
-
Customer Success Manager
hace 3 semanas
Barcelona, Barcelona, España Mygwork A tiempo completoJob Title: Customer Success Manager - Midmarket EMEAJob Summary:We are seeking a seasoned Customer Success Manager to lead our Midmarket EMEA team. As a key member of our Customer Success organization, you will be responsible for driving customer success and adoption of our solutions in the Midmarket segment.Key Responsibilities:Manage and develop a team of...
-
Customer Success Manager for Midmarket Mfg Emea
hace 2 semanas
Barcelona, Barcelona, España Mygwork A tiempo completoThe Customer Success Manager for Midmarket Mfg Emea will lead teams focused on driving success in the "Onboard" and "Use" lifecycle stages of our Midmarket indirect and direct customers as they deploy Autodesk solutions.The team will engage directly with customers proactively through customer nurturing & planning interactions, data-driven triggered actions...
-
Barcelona, España Autodesk, Inc. A tiempo completo.Manager, Customer Success Midmarket, MFG EMEAJob Requisition ID # 24WD81755Position OverviewThe People Manager, Customer Success Midmarket is responsible for leading teams focused on driving success in the "Onboard" and "Use" lifecycle stages of our Midmarket indirect and direct customers as they deploy Autodesk solutions. The team will engage directly with...
-
Barcelona, España Autodesk A tiempo completoPosition Overview The People Manager, Customer Success Midmarket is responsible for leading teams focused on driving success in the "Onboard" and "Use" lifecycle stages of our Midmarket indirect and direct customers as they deploy Autodesk solutions. The team will engage directly with customers proactively through customer nurturing & planning interactions,...
-
Barcelona, España Autodesk A tiempo completoPosition OverviewThe People Manager, Customer Success Midmarket is responsible for leading teams focused on driving success in the "Onboard" and "Use" lifecycle stages of our Midmarket indirect and direct customers as they deploy Autodesk solutions. The team will engage directly with customers proactively through customer nurturing & planning interactions,...
-
Barcelona, España Mygwork A tiempo completo.This job is with Autodesk, an inclusive employer and a member of my Gwork – the largest global platform for the LGBTQ+ business community.Please do not contact the recruiter directly.Job Requisition ID # 24 WD81755 Position Overview The People Manager, Customer Success Midmarket is responsible for leading teams focused on driving success in the "Onboard"...
-
Barcelona, España Merantix A tiempo completo.Job Requisition ID # 24WD81755Position OverviewThe People Manager, Customer Success Midmarket is responsible for leading teams focused on driving success in the "Onboard" and "Use" lifecycle stages of our Midmarket indirect and direct customers as they deploy Autodesk solutions. The team will engage directly with customers proactively through customer...
