Senior Ux Researcher
hace 2 meses
We are looking for an experienced Mixed Method Sr. UX Researcher with undeniable passion to drive innovation in the Guest Experience field and can inspire design decisions to take Hospitality solutions to the next level.We are looking for:Specialist in Customer Experience research* With strong expertise in mixed-method research in the UX research team and help us build international research at Mews. Become an ambassador for UX deep insights and supporter of quantitative and qualitative projects.Collaborative mate* Alongside with UXR team collaborate closely with other teams and stakeholders to empower their work and help them reach company goals.* Great communicator that can share insights in a clear, actionable way as well as fostering engagement and drive UXR adoption.Contextual master* Ability to see the stories in the data and articulate them. The key is to work with multiple sources of data.* Ability to see the bigger picture (strategic thinking) and being able to zoom-in and zoom-out accordingly in every stage of the research process.Innovator and Strategist* Passion and hunger for learning new things are essential as well as implementing them and sharing experiences. Love experimenting with methodological approaches and tools to do it.Extra points for a hospitality knowledge. We all travel, you can expect discussions and tips for your future tripsYour mission, should you choose to accept it:* Quantitative Analysis: Conduct data-driven analyses to understand customer behaviour, preferences, and pain points. Leverage statistical tools and methodologies to extract insights from large datasets. Proficient in SQL, Python / R, and data visualization software.* KPI Measurement: Define and track key performance indicators (KPIs) related to customer satisfaction, loyalty, and retention.* Predictive Modelling: Develop predictive models to forecast customer behaviour and inform strategic decisions.* Data Visualization: Present findings and recommendations through clear visualizations and reports.* Customer Journey Mapping: Collaborate with cross-functional teams to map out end-to-end customer journeys, identifying touchpoints and pain areas as well as opportunities.* Segmentation and Personalization: Use mixed-method research to segment customer groups and tailor personalized experiences.* Stakeholder Management: Work closely with product managers, UX designers, product marketing and data science teams to align CX strategies with business goals.? You'll be a great fit if you bring a few of the below with you:* Experience with online research tools (Looker, Gainsight, Useberry, Userinterviews, Dovetail)* Comprehensive experience as a mixed method Customer Experience Researcher* Education: Economics, Sociology, Anthropology, Psychology... with a focus on customer experience research, data analysis and visualization.* Experience with CX strategy and measurement, VoC.* Experience with Participatory Design and Innovation frameworks.* Experience with Ethnographic research and other qualitative methods, trend analysis, benchmarking, competitive analysis* Education: Master's or Ph.D. in a quantitative field (e.g., Sociology, Statistics, Economy, Marketing).* Experience: Comprehensive experience with mixed method research within a relevant industry (e.g., travel, commodity trading, finance, tech)Technical Skills:* Proficiency in Python or R (backend and frontend development).* Familiarity with SQL for data extraction and manipulation.* Sound statistical skills.* Experience with data analytics tools.* Experience with Ethnography and qualitative methodsSoft Skills:* Analytical mindset.* Innovative problem-solving.* Strong communication and collaboration abilities.* Stakeholder management.What to expect when it comes to hiring:The number of rounds and their order is not written in stone, but in most cases, you can expect:* Initial interview ( 30min)This is the right place to get to know each other, understand motivation & outline expectations.* Technical interview + Team-fit ( 60min, typically 20min per case study)So let's dive together into your case studies: how you tackle challenges, the design research process, your role, and to understand the outputs and impact you made or lessons learned you took.* Final decisionSometimes, you can meet more people during the interview process, such as our founder or CPO, within these sessions or as a separate call.
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