Guest Relations Ambassador
hace 2 meses
Desde Luxe Talent, Consultoría Internacional de Selección y Formación de personal especializada en Moda, Lujo, Retail y FMCG, estamos buscando para uno de nuestros clientes, La Roca Village, un/a Guest Relations Ambassador para el Apartment que tienen en el CC.
Descripción del Puesto
Ofrecer la experiencia completa para los visitantes actuando como embajadores de lujo en el The Apartment.
Planificar eficientemente el itinerario de los huéspedes.
Actuar como anfitrión y recibir a los huéspedes ofreciendo una cálida y lujosa bienvenida, servicios de concierge, oferta de alimentos y bebidas, etc.
Anticiparse, interpretar y responder a las necesidades expresas e implícitas de los huéspedes de manera eficiente.
Promover una gama de servicios innovadores y eficientes, como el servicio de Hands free shopping, aparcacoches, tarjetas de regalo, etc.
Promover la exhibición actual, campañas de marketing y colaboraciones a nuestros huéspedes.
Proporcionar conocimientos sobre todas las marcas y las ofertas/promociones únicas dentro del Village.
Requisitos
3 años de experiencia en un rol de Guest Ambassador o Coordinador de eventos para clientes privados en un entorno de lujo, incluyendo sectores de hotelería, retail y eventos.
Amplia experiencia con huéspedes nacionales e internacionales y un buen entendimiento de la excelencia en servicios de atención 5 estrellas.
Experiencia en el manejo completo del recorrido del huésped, desde las reservas hasta la atención y el seguimiento.
Dominio de Inglés y catalán, cualquier otro idioma será un plus.
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