Guest Relations Supervisor

hace 6 meses

Barcelona, España Marriott International, Inc A tiempo completo

**Job Number** 24068046

**Job Category** Rooms & Guest Services Operations

**Location** Hotel Arts Barcelona, Marina 19-21, Barcelona, Barcelona, Spain VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management

***

Respond to any questions from guests and follow up with guests to ensure their requests have been met to their satisfaction. Take and confirm reservations and cancellations. Supply guests with information regarding property amenities, services, room features, and local areas of interest and activities. Respond to guest requests for special arrangements or services (e.g., spa services, transportation, religious services, babysitting, financial services, business center services, interpretation services, reservations, dry cleaning, entertainment/sporting events, shopping) by making arrangements or identifying appropriate providers. Contact appropriate individual or department as necessary to resolve guest requests.

Collaborate with management to develop and carry-out ideas and procedures and set goals to continuously improve department performance. Assign and ensure work tasks are completed on time and that they meet appropriate quality standards. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards; identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: At least 1 year of related work experience.

Supervisory Experience: At least 1 year of supervisory experience.

License or Certification: None
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.

Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.

Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

  • Guest Relations Supervisor

    hace 6 meses

    Barcelona, España Hilton A tiempo completo

    Guest Relations Supervisor A Guest Relations Supervisor directly addresses the needs of VIP and long-stay Guests and informs other Team Members of VIP/long-stay Guest needs in order to ensure an exceptional Guest experience. **What will I be doing?** As Guest Relations Supervisor, you will directly address the needs of VIP Guests and inform other Team...

  • Guest Relations

    hace 6 meses

    Barcelona, España Hilton A tiempo completo

    Guest Relations A Guest Relations Team Member engages with our VIP Guests throughout the entire hospitality experience. From check-in to check-out, the Guest Relations Team is always prepared to respond to VIP Guest requests at concierge, during promotional activities, and more. **What will I be doing?** As a Guest Relations Team Member, you will serve on...

  • Guest Relations

    hace 6 meses

    Barcelona, España Hilton A tiempo completo

    A Guest Relations Team Member engages with our VIP Guests throughout the entire hospitality experience. From check-in to check-out, the Guest Relations Team is always prepared to respond to VIP Guest requests at concierge, during promotional activities, and more. **What will I be doing?** As a Guest Relations Team Member, you will serve on the Front Office...

  • Guest Relations Agent

    hace 6 meses

    Barcelona, España Hilton A tiempo completo

    Guest Relations Agent A Guest Relations Team Member engages with our VIP Guests throughout the entire hospitality experience. From check-in to check-out, the Guest Relations Team is always prepared to respond to VIP Guest requests at concierge, during promotional activities, and more. **What will I be doing?** As a Guest Relations Team Member, you will...

  • Supervisor Guest Relations

    hace 6 meses

    Barcelona, España Marriott International, Inc A tiempo completo

    **Número de Empleo** 24068046 **Categoría de Empleo** Rooms & Guest Services Operations **Ubicación** Hotel Arts Barcelona, Marina 19-21, Barcelona, Barcelona, Spain VER EN MAPA **Horario** Full-Time **¿Ubicación remota?** N **¿Reubicación?** N **Tipo de Posición** Non-Management APTITUDES DESEABLES Educación: Título de estudios secundarios...

  • Supervisor Guest Relations

    hace 4 meses

    Barcelona, España Marriott International, Inc A tiempo completo

    **Número de Empleo** 24068046**Categoría de Empleo** Rooms & Guest Services Operations**Ubicación** Hotel Arts Barcelona, Marina 19-21, Barcelona, Barcelona, Spain VER EN MAPA**Horario** Full-Time**¿Ubicación remota?** N**¿Reubicación?** N**Tipo de Posición** Non-ManagementAPTITUDES DESEABLESEducación: Título de estudios secundarios o certificado...

  • Supervisor Guest Relations

    hace 2 meses

    Barcelona, España Marriott International A tiempo completo

    Número de Empleo: 24068046Categoría de Empleo: Rooms & Guest Services OperationsUbicación: Hotel Arts Barcelona, Marina 19-21, Barcelona, Barcelona, SpainHorario: Full-Time¿Ubicación remota? N¿Reubicación? NTipo de Posición: Non-ManagementAPTITUDES DESEABLES Educación: Título de estudios secundarios o certificado equivalente de un programa de...

  • Supervisor Guest Relations

    hace 2 meses

    Barcelona, España Marriott International A tiempo completo

    Número de Empleo: 24068046Categoría de Empleo: Rooms & Guest Services OperationsUbicación: Hotel Arts Barcelona, Marina 19-21, Barcelona, Barcelona, SpainHorario: Full-Time¿Ubicación remota? N¿Reubicación? NTipo de Posición: Non-ManagementAPTITUDES DESEABLESEducación: Título de estudios secundarios o certificado equivalente de un programa de...

  • Guest Relations Ambassador

    hace 1 mes

    Barcelona, España Luxe Talent A tiempo completo

    Desde Luxe Talent, Consultoría Internacional de Selección y Formación de personal especializada en Moda, Lujo, Retail y FMCG, estamos buscando para uno de nuestros clientes, La Roca Village, un/a Guest Relations Ambassador para el Apartment que tienen en el CC. Descripción del Puesto Ofrecer la experiencia completa para los visitantes actuando como...

  • Guest Relations Ambassador

    hace 1 mes

    Barcelona, España Luxe Talent A tiempo completo

    Desde Luxe Talent, Consultoría Internacional de Selección y Formación de personal especializada en Moda, Lujo, Retail y FMCG, estamos buscando para uno de nuestros clientes, La Roca Village, un/a Guest Relations Ambassador para el Apartment que tienen en el CC.Descripción del PuestoOfrecer la experiencia completa para los visitantes actuando como...

  • Guest Relations Ambassador

    hace 6 meses

    Barcelona, España Value Retail A tiempo completo

    Guest Relations Ambassador - Barcelona, ES, 08430- Full Time- [Guest Services Ambassador ¦ La Roca Village ¦ Permanent/ Full time/On-Site] - *** **Something Extraordinary Every Day** **As our Senior Guest Relations Ambassador, you will ensure that high quality of service is provided to High Net Worth (HNW) guests at all times by you and our Apartment...

  • Guest Relations Ambassador

    hace 6 meses

    Barcelona, España Value Retail A tiempo completo

    Guest Relations Ambassador - Barcelona, ES, 08430- Full Time**Something Extraordinary Every Day** **As our Senior Guest Relations Ambassador, you will ensure that high quality of service is provided to High Net Worth (HNW) guests at all times by you and our Apartment Team in the Apartment.** **What you will be doing** - You will assist in leading the...

  • Guest Relations Supervisor

    hace 6 meses

    Barcelona, España Marriott International, Inc A tiempo completo

    **Número de Empleo** 23136608 **Categoría de Empleo** Rooms & Guest Services Operations **Ubicación** Hotel Arts Barcelona, Marina 19-21, Barcelona, Barcelona, Spain VER EN MAPA **Horario** Full-Time **¿Ubicación remota?** N **¿Reubicación?** N **Tipo de Posición** Non-Management - Marriott International es un empleador que ofrece igualdad de...

  • Guest Experience Supervisor

    hace 6 meses

    Barcelona, España Kimpton A tiempo completo

    What’s the Job? As Guest Experience Supervisor you’ll be supporting the department in all required areas, including handling reservations, guiding guests and being a Kimpton ambassador. You’ll report to the Guest Experience Manager. Your day-to-day: - Welcome guests in a friendly, prompt and professional manner recognizing IHG Rewards Club Members...

  • Guest Relations Supervisor

    hace 4 meses

    Barcelona, España Marriott International, Inc A tiempo completo

    **Número de Empleo** 23136608**Categoría de Empleo** Rooms & Guest Services Operations**Ubicación** Hotel Arts Barcelona, Marina 19-21, Barcelona, Barcelona, Spain VER EN MAPA**Horario** Full-Time**¿Ubicación remota?** N**¿Reubicación?** N**Tipo de Posición** Non-Management- Marriott International es un empleador que ofrece igualdad de oportunidades....

  • Guest Service Line Supervisor

    hace 6 meses

    Barcelona, España Melia Hotels International A tiempo completo

    **_"El mundo es tuyo con Meliá"_** Unirse a Meliá es emprender un viaje sin fronteras porque las posibilidades de crecer y formarse aquí son infinitas. Es saber que el mundo es tuyo y que puedes trabajar en muchos países. Y todo con la sensación de que formas parte de una gran familia. Significa saber que has comenzado uno de los viajes más...

  • Guest Service Line Supervisor

    hace 5 meses

    Barcelona, España Melia Hotels International A tiempo completo

    **_"El mundo es tuyo con Meliá"_**Unirse a Meliá es emprender un viaje sin fronteras porque las posibilidades de crecer y formarse aquí son infinitas. Es saber que el mundo es tuyo y que puedes trabajar en muchos países. Y todo con la sensación de que formas parte de una gran familia.Significa saber que has comenzado uno de los viajes más emocionantes...

  • Guest Relations Ambassador

    hace 1 mes

    Barcelona, España Luxe Talent A tiempo completo

    Desde Luxe Talent , Consultoría Internacional de Selección y Formación de personal especializada en Moda, Lujo, Retail y FMCG, estamos buscando para uno de nuestros clientes, La Roca Village , un/a Guest Relations Ambassador para el Apartment que tienen en el CC.En nuestra consultoría de selección y formación trabajamos con distintas firmas en los...

  • Guest Experience Expert

    hace 6 meses

    Barcelona, España Marriott International A tiempo completo

    POSITION SUMMARY Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what...

  • Customer Relations Supervisor

    hace 1 mes

    Barcelona, España El Palace Hotel Barcelona A tiempo completo

    Empresas: El Palace Hotel Barcelona El/la Customer Relations Supervisor, será el punto de referencia y guía para el equipo, gestionando y coordinando todas las interacciones con los huéspedes, y asegurando que cada miembro mantenga un alto nivel de profesionalismo, cortesía y eficiencia en el servicio. Uno de nuestros objetivos para el año 2025 es...