Manager, Enterprise Support

hace 3 semanas

Madrid, España Infoblox A tiempo completo

It's an exciting time to be at Infoblox.
Named a Top 25 Cyber Security Company by The Software Report and one of Inc .
magazine's Best Workplaces for 2020, Infoblox is the leader in cloud-first networking and security services.
Our solutions empower organizations to take full advantage of the cloud to deliver network experiences that are inherently simple, scalable, and reliable for everyone.
Infoblox customers are among the largest enterprises in the world and include 70% of the Fortune 500, and our success depends on bright, energetic, talented people who share a passion for building the next generation of networking technologies—and having fun along the way.
We are looking for a Manager, Enterprise Support – TAM to join our team located in the EMEA region, reporting to the senior manager of Technical Support based in the US.
In this role, you will manage an international team of technical account managers who provide dedicated technical support to our customers covering the APJ and EMEA time zones.
This team is responsible for supporting customers with responsibility for all aspects of the Infoblox product set.
You are the ideal candidate if you enjoy leading teams and collaborating across departments, with an unwavering focus on continuous improvement.
What you'll do: Manage the daily operational performance of Infoblox's international TAM team Drive resolution of complex production issues, including escalation, delivery, and operational processes Hire, develop, and lead a team of TAM support engineers Manage the business relationship between customers, the Infoblox team, and partners Collaborate with other organizations such as Sales, PM, Engineering, QA, and IT to improve overall customer satisfaction objectives Manage workflow relationships with other leaders in the support organization Seek and define improvements in areas of escalation management and processes Ensure that current escalation procedures are followed and help educate team members on that process What you'll bring: 2+ years of experience managing technical support teams or technical account management teams 5+ years of hands-on technical support experience for a networking product is a plus; support experience of DNS/DHCP preferred Requires broad functional knowledge in all aspects of technical support management, including training and staff development, support planning, logistics, and process/policy improvement Experienced in managing complex customer relationships Requires outstanding written and verbal communication skills in English Knowledge of TCP/IP, SNMP, DNS/DHCP, routing/switching, Unix/Linux, and general end-to-end networking; direct hands-on experience in these areas is highly desired Bachelor's degree required, computer science, computer engineering, IT preferred What success looks like: After six months, you will… Have a good understanding of our products and support processes Continuously assess team strength, gaps, and development areas Develop process improvements based on your experience Have identified and established regular cadence calls with your team and peers in support management After about a year, you will… Be able to accurately report on progress and impact of the team Create career development plans for the team Ensure enablement activities are driving the desired results in the quality of support provided to customers and internal stakeholders Obtain the necessary knowledge and experience to have a voice in shaping the evolution of the organization We've got you covered: Our holistic benefits package includes coverage of your health, wealth, and wellness—as well as a great work environment, employee programs, and company culture.
We offer a competitive salary and benefits package and generous paid time off to help you balance your life.
We have a strong culture and live our values every day—we believe in transparency, curiosity, respect, and above all, having fun while delighting our customers.
Why Infoblox?
We've created a culture that embraces diversity, equity, and inclusion and rewards innovation, curiosity, and creativity.
We achieve remarkable results by working together in a supportive environment that focuses on continuous learning and embraces change.
So, whether you're a software engineer, marketing manager, customer care pro, or product specialist, you belong here, where you will have the opportunity to grow and develop your career.
Check out what it's like to be a Bloxer .
We think you'll be excited to join our team.
#J-18808-Ljbffr

  • Enterprise Support Solutions Manager

    hace 3 semanas

    Madrid, Madrid, España Amazon A tiempo completo

    Job Title: Enterprise Support Solutions ManagerEstimated Salary: $100,000 - $160,000 per yearAbout the RoleWe are seeking a seasoned Enterprise Support Solutions Manager to join our team at Amazon. The successful candidate will be responsible for improving customer capabilities by running workshops, operations, and architecture reviews, ensuring AWS...

  • Enterprise Cloud Support Manager

    hace 2 meses

    Madrid, Madrid, España ENGINEERINGUK A tiempo completo

    We're seeking an experienced Enterprise Cloud Support Manager to join our EngineeringUK team in EMEA.About the Role:The role involves providing advice on architecture, support strategy, project, and launch planning as well as ongoing operational issues.You'll ensure AWS environments remain operationally healthy whilst reducing cost and complexity.You'll...

  • Manager, Enterprise Support

    hace 3 semanas

    Madrid, España Infoblox A tiempo completo

    .It's an exciting time to be at Infoblox. Named a Top 25 Cyber Security Company by The Software Report and one of Inc . magazine's Best Workplaces for 2020, Infoblox is the leader in cloud-first networking and security services. Our solutions empower organizations to take full advantage of the cloud to deliver network experiences that are inherently simple,...

  • Enterprise Support Manager, Emea Startups

    hace 2 días

    Madrid, España Engineeringuk A tiempo completo

    .You will need to login before you can apply for a job.Enterprise Support Manager, EMEA Startups (Spain), Enterprise Support - EMEA Startups DESCRIPTION As an increasing number of large enterprises move their critical systems to the cloud, we are in need of high-powered technical leaders to help Amazon's largest and most strategically important customers...

  • Enterprise Support Manager, Emea Startups

    hace 4 días

    Madrid, España Amazon A tiempo completo

    .Enterprise Support Manager, EMEA Startups (Spain), Enterprise Support - EMEA Startups Job ID: 2863944 | AWS EMEA SARL (Spain Branch) As an increasing number of large enterprises move their critical systems to the cloud, we are in need of high-powered technical leaders to help Amazon's largest and most strategically important customers navigate the...

  • Manager, Enterprise Support

    hace 4 semanas

    Madrid, España Infoblox A tiempo completo

    .It's an exciting time to be at Infoblox. Named a Top 25 Cyber Security Company by The Software Report and one of Inc. magazine's Best Workplaces for 2020, Infoblox is the leader in cloud-first networking and security services. Our solutions empower organizations to take full advantage of the cloud to deliver network experiences that are inherently simple,...

  • Manager, Enterprise Support

    hace 6 días

    Madrid, España Ares Consultores A tiempo completo

    .DescriptionIt's an exciting time to be at Infoblox.Named a Top 25 Cyber Security Company by The Software Report and one of Inc. magazine's Best Workplaces for 2020, Infoblox is the leader in cloud-first networking and security services.Our solutions empower organizations to take full advantage of the cloud to deliver network experiences that are inherently...

  • Manager, Enterprise Support

    hace 2 días

    Madrid, España Ares Consultores A tiempo completo

    .DescriptionIt's an exciting time to be at Infoblox.Named a Top 25 Cyber Security Company by The Software Report and one of Inc. magazine's Best Workplaces for 2020, Infoblox is the leader in cloud-first networking and security services.Our solutions empower organizations to take full advantage of the cloud to deliver network experiences that are inherently...

  • Manager, Enterprise Support

    hace 4 semanas

    Madrid, España Infoblox A tiempo completo

    .DescriptionIt's an exciting time to be at Infoblox. Named a Top 25 Cyber Security Company by The Software Report and one of Inc. magazine's Best Workplaces for 2020, Infoblox is the leader in cloud-first networking and security services. Our solutions empower organizations to take full advantage of the cloud to deliver network experiences that are...

  • Enterprise Support Manager, Emea Startups

    hace 6 días

    Madrid, España Amazon A tiempo completo

    .Enterprise Support Manager, EMEA Startups (Spain), Enterprise Support - EMEA StartupsAs an increasing number of large enterprises move their critical systems to the cloud, we are in need of high-powered technical leaders to help Amazon's largest and most strategically important customers navigate the operational challenges of cloud computing.You will work...

  • Enterprise Support Manager, Emea Startups

    hace 4 días

    Madrid, España Amazon A tiempo completo

    .Enterprise Support Manager, EMEA Startups (Spain), Enterprise Support - EMEA Startups As an increasing number of large enterprises move their critical systems to the cloud, we are in need of high-powered technical leaders to help Amazon's largest and most strategically important customers navigate the operational challenges of cloud computing.You will work...

  • Enterprise Support Manager

    hace 8 meses

    Madrid, España AWS EMEA SARL (Spain Branch) - G84 A tiempo completo

    Track record of leading high performing teams - Track record of building up a business - Previous customer facing experience with strong executive presence - Strong customer focus and bias for action; and ability to work with remote teams - Experience building a business with P&L responsibility Are you a Customer Obsessed Technology Leader looking to manage...

  • Enterprise Support Manager, Emea Startups

    hace 2 días

    Madrid, España Engineeringuk A tiempo completo

    .You will need to login before you can apply for a job.Enterprise Support Manager, EMEA Startups (Spain), Enterprise Support - EMEA StartupsDESCRIPTIONAs an increasing number of large enterprises move their critical systems to the cloud, we are in need of high-powered technical leaders to help Amazon's largest and most strategically important customers...

  • Manager, Enterprise Support

    hace 2 días

    Madrid, España Ares Consultores A tiempo completo

    .Description It's an exciting time to be at Infoblox.Named a Top 25 Cyber Security Company by The Software Report and one of Inc. magazine's Best Workplaces for 2020, Infoblox is the leader in cloud-first networking and security services.Our solutions empower organizations to take full advantage of the cloud to deliver network experiences that are inherently...

  • Urgente: Enterprise Support Manager, Emea Startups

    hace 4 días

    Madrid, España Amazon A tiempo completo

    .Enterprise Support Manager, EMEA Startups (Spain), Enterprise Support - EMEA StartupsJob ID: 2863944 | AWS EMEA SARL (Spain Branch)As an increasing number of large enterprises move their critical systems to the cloud, we are in need of high-powered technical leaders to help Amazon's largest and most strategically important customers navigate the operational...

  • Enterprise Support Manager, Emea Startups

    hace 3 horas

    Madrid, España Amazon A tiempo completo

    .Enterprise Support Manager, EMEA Startups (Spain), Enterprise Support - EMEA Startups As an increasing number of large enterprises move their critical systems to the cloud, we are in need of high-powered technical leaders to help Amazon's largest and most strategically important customers navigate the operational challenges of cloud computing.You will work...

  • Enterprise Support Manager

    hace 3 semanas

    Madrid, Madrid, España Amazon A tiempo completo

    Key ResponsibilitiesBuild Solutions: Design, implement, and deliver cloud-based solutions that meet the needs of our Enterprise Support customers.Provide Technical Guidance: Offer expert advice and support to customers on cloud architecture, security, performance optimization, and cost management.Advocate for Customers: Act as a trusted advisor and advocate...

  • Manager, Enterprise Support

    hace 4 semanas

    Madrid, España Infoblox A tiempo completo

    It's an exciting time to be at Infoblox. Named a Top 25 Cyber Security Company by The Software Report and one of Inc. magazine's Best Workplaces for 2020, Infoblox is the leader in cloud-first networking and security services. Our solutions empower organizations to take full advantage of the cloud to deliver network experiences that are inherently simple,...

  • Manager, Enterprise Support

    hace 4 semanas

    Madrid, España Infoblox A tiempo completo

    It’s an exciting time to be at Infoblox. Named a Top 25 Cyber Security Company by The Software Report and one of _Inc_. magazine’s Best Workplaces for 2020, Infoblox is the leader in cloud-first networking and security services. Our solutions empower organizations to take full advantage of the cloud to deliver network experiences that are inherently...

  • Manager, Enterprise Support

    hace 3 semanas

    Madrid, España Infoblox A tiempo completo

    DescriptionIt's an exciting time to be at Infoblox. Named a Top 25 Cyber Security Company by The Software Report and one of?Inc. magazine's Best Workplaces for 2020, Infoblox is the leader in cloud-first networking and security services. Our solutions empower organizations to take full advantage of the cloud to deliver network experiences that are inherently...