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Au347 | Head Of Digital Excellence |
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Head of Digital ExcellenceLocation: High Wycombe, United KingdomAt Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.Working for J&J Innovative Medicine for more than 130 years, diversity, equity & inclusion (DEI) have been part of our cultural fabric at Johnson & Johnson and woven into how we do business every day. Our commitment to respect the dignity and diversity of all is embedded in our Credo. We know that the success of our business depends on having the best talent in a workforce that reflects the diverse markets we serve around the world and an inclusive culture that values different perspectives and life experiences.Responsibilities:Collaborate with Therapy Area Marketers to refine, implement, and lead strategic digital activities, ensuring targeted and effective customer engagement through the right channels.Partner with the J&J Innovative Medicine ESOCustomer and Digital Strategy (CDS) and Business Technology organizations to shape the EMEA CDS & Tech strategies and prioritize digital initiatives for the UK.Identify and implement key digital business initiatives that address strategic and operational needs of the UK business.Champion digital customer engagement and emphasize the value of producing and delivering high-quality content for optimal customer experience.Foster and encourage productive collaboration within the Digital Operations team and with all involved parties.Drive initiatives to expand customer reach and improve engagement through innovative digital channels.Define and assess appropriate metrics and benchmarks for omnichannel engagement.Enhance partners' and stakeholders' comprehension of UK Code of Practice and healthcare landscape to strengthen digital proficiency.Set priorities, allocate resources, and ensure effective delivery of digital content aligned with business requirements.Develop and deliver a digital operation and omnichannel strategy to provide an integrated engagement experience for healthcare professionals (HCPs) and patients.Collaborate with various teams to develop digital projects and enhance capabilities and infrastructure for digital and omnichannel evolution.Evaluate and implement emerging technologies to enhance digital initiatives and channels.Emphasize the importance of delivering outstanding customer service across various communication channels and integrated platforms, to meet the needs of customers and other relevant parties.#J-18808-Ljbffr
