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Technical Account Manager

hace 1 mes

Las Palmas de Gran Canaria, Las Palmas, España Rossum Ltd. A tiempo completo
Technical Account Manager

As a Technical Account Manager at Rossum, you will play a crucial role in helping our customers achieve success by leveraging our state-of-the-art AI and intuitive user interface to eliminate unnecessary paperwork and streamline their workflows.

About the Role
  • You will work closely with customers to understand their unique business and technical needs, and guide them through any technical challenges they may encounter along the way.
  • To be successful in this role, you should have strong customer-facing skills, hands-on technical background, and enjoy solving problems through data extraction and solutioning.
Key Responsibilities
  • Be customers' main technical contact throughout their contract.
  • Responsible for project management of more complex customer projects where multiple parties of different skill sets and needs collaborate on a single setup.
  • Cooperate with members of Customer Experience and Sales organizations in order to deliver a great customer experience both on the technical and commercial side.
Requirements
  • Have strong problem-solving skills with a hands-on technical background.
  • Have experience with other SaaS products, including API, integration, configuration, and customization.
  • Able to do at least basic scripting in Python.
What You Will Enjoy
  • Tweaking and configuring the customer's account in order to achieve a great user experience.
  • Using power tools such as the Calculations extension, which introduces basic arithmetic operations for the data Rossum AI captured.
What We Offer
  • We are building a hyper-growth SaaS startup following the best Silicon Valley practices in Prague.
  • Working with self-driven people who love what they do and continuously try to learn how to do it better.
  • Gaining first-hand insight into how companies of different sizes, industries and regions go through complete transformation of their back-office.