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Strategic Account Manager

hace 4 semanas

Las Palmas de Gran Canaria, Las Palmas, España Zoovu Ltd A tiempo completo

At Zoovu, we empower people to discover the products and services they need by building the world's most intelligent search and product discovery platform. With our cutting-edge technology, we help businesses elevate their customer experiences through data-driven insights and AI-powered recommendations.

We are proud to partner with iconic brands like Microsoft, Dyson, Bosch, 3M, Drager, KitchenAid, and GE Healthcare, helping them redefine customer interaction. We're looking for dynamic and driven individuals to join our team as Business Development Representatives (BDRs) and contribute to our ambitious mission.

Overview :

We seek a highly motivated, customer-focused Strategic Account Manager to forge strategic partnerships, ensure client retention, and foster growth within your portfolio. The ideal candidate is a skilled communicator and problem-solver passionate about client satisfaction and loyalty.

Responsibilities
Client Relationship Management
  • Manage relationships with key stakeholders, ensuring value realization with Zoovu.
  • Create success plans to facilitate value realization and ROI.
  • Understand customers' business goals and challenges deeply.
  • Stay informed on product updates, industry trends, and market insights to maximize product value for customers.
  • Encourage customer advocacy through testimonials, case studies, and references.
Retention and Growth
  • Identify and address potential issues impacting renewals proactively.
  • Manage the renewal process to meet GRR goals.
  • Identify and close expansion opportunities supporting NRR goals.
  • Negotiate contracts and close deals to maximize profits.
  • Collaborate with the Technical Solutions team to meet client goals through effective product use.
  • Serve as main contact alongside the Technical Solutions team for escalated issues, resolving them promptly.
  • Act as a liaison between customers and internal teams to communicate needs and feedback.
  • Use data to assess customer health and identify improvement opportunities, adopting a data-driven approach.
  • Share best practices, industry knowledge, and insights to improve team performance.
  • Assist in onboarding new team members.
Requirements
  • 5-6 years of experience in customer-facing roles.
  • Proven success as an Account Manager, Strategic Account Manager, Customer Success Manager, or similar.
  • Excellent communication, presentation, and stakeholder influence skills at all organizational levels, including C-level.
  • Solid experience with CRM software (e.g., Salesforce).
  • Experience with Customer Success / Strategic Account Platforms (e.g., Gainsight).
  • Ability to manage multiple projects simultaneously with attention to detail.
  • Excellent listening, negotiation, and presentation skills.
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