Product Support Specialist
hace 6 meses
The Role Solera customers respect and value our products and services. With a wide variety of solutions available, from websites to applications to integrated data systems, they may need help or support with their packages. This includes but is not limited to software handling, service requests, product updates, service interruptions, etc. We need people who are passionate about delivering high quality customer service through a variety of interactions including email, phone, chat, etc. A good communicator able to question and listen effectively you will trouble shoot and diagnose customer's issues to help them get back to business as soon as possible and will document the solutions to ensure continuous improvements for our products. This role is crucial to our customers and is targeted on finding the right solutions to first level product support problems at the first point of contact while delivering high quality customer service using modern Customer Relationship Management (CRM) and telephony technology. What You'll Do Trouble shoot and resolve issues for customers relating to Solera software providing advice and expert knowledge over phone, email, chat and web channels Deliver professional and efficient customer service while performing to agreed Service Level Agreement (SLA) and Key Performance Indicator (KPI) targets Communicate clearly and effectively both internally and externally Accurately record all customer contact and outcomes within designated software Escalate calls or cases in a timely and appropriate manner in line with SLA's in place, documenting enhancements to drive continuous improvements At all times adhere to the working processes and procedures for the department and of Solera Contribute to and maintain knowledge base articles and documents Take responsibility for all duties relating to compliance procedures, especially data security What You'll Bring At least 1-2 years' experience and a track record of delivering high quality customer service in a customer focused environment, preferably a contact centre Experience of working in a technical or software support capacity would be ideal Experience of CRM and telephony systems beneficial (preferably Salesforce Service Cloud and Genesys) IT qualifications/degree educated would be an advantage but are not essential Analytical and naturally inquisitive with good questioning skills and good attention to detail Able to communicate well and build rapport with people at various levels of a business A desire to go the extra mile for customers and take personal responsibility for resolving issues Fluent language skills in the relevant location and a high level of English. Additional language is a plus High learning agility and ability to apply knowledge learned Automotive and/or insurance experience is beneficial but not essential#J-18808-Ljbffr
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Clinical Product Specialist
hace 3 semanas
Sevilla, Sevilla, España Stryker Iberia A tiempo completoStryker Iberia Job Description:**Product Specialist Manual & Robotic Role Overview**The Product Specialist Manual & Robotic at Stryker Iberia is a critical position responsible for setting up, rolling out, and managing the business for a specifically designated product or grouping of products in a designated area. This individual will support agents and...
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Product Sales Support Specialist
hace 4 semanas
Sevilla, España Sportradar A tiempo completo.We're the world's leading sports technology company, at the intersection between sports, media, and betting. More than 1,700 sports federations, media outlets, betting operators, and consumer platforms across 120 countries rely on our know-how and technology to boost their business. Job Description OVERVIEW: This is an exciting opportunity to join our...
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Product Sales Support Specialist
hace 4 semanas
Sevilla, España Sportradar A tiempo completo.We're the world's leading sports technology company, at the intersection between sports, media, and betting. More than 1,700 sports federations, media outlets, betting operators, and consumer platforms across 120 countries rely on our know-how and technology to boost their business.Job DescriptionOVERVIEW:This is an exciting opportunity to join our global...
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Product Support Specialist
hace 2 meses
Sevilla, España Solera A tiempo completoThis role reports directly into Team or Regional Manager and is responsible for product support activities The Product Support Representative will deliver high quality customer service interactions through a variety of mediums including phone, email, chat, etc, trouble shooting and diagnosing customer issues to help the customer get back to business as soon...
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Product Support Specialist
hace 2 meses
Sevilla, España Solera A tiempo completoThis role reports directly into Team or Regional Manager and is responsible for product support activities The Product Support Representative will deliver high quality customer service interactions through a variety of mediums including phone, email, chat, etc, trouble shooting and diagnosing customer issues to help the customer get back to...
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Product Support Specialist
hace 1 mes
Sevilla, España Solera A tiempo completoThis role reports directly into Team or Regional Manager and is responsible for product support activities The Product Support Representative will deliver high quality customer service interactions through a variety of mediums including phone, email, chat, etc, trouble shooting and diagnosing customer issues to help the customer get back to business as soon...
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Product Sales Support Specialist
hace 1 mes
Sevilla, España Sportradar A tiempo completoJob Description OVERVIEW: This is an exciting opportunity to join our global sales team for Managed Trading Services on a Product Sales Support Specialist role.You will be part of an international team, supporting our sales directors & serving as a key connection point between operations, billing, accounting, legal and other internal departments for daily...
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Product Support Specialist
hace 2 meses
Sevilla, España Solera A tiempo completoWho We Are Solera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience. In addition, we provide products and services to protect life's other most important assets: our homes and digital identities. Today, Solera processes over 300 million digital transactions...
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Product Sales Support Specialist
hace 4 semanas
Sevilla, España Sportradar A tiempo completoJob DescriptionOVERVIEW: This is an exciting opportunity to join our global sales team for Managed Trading Services on a Product Sales Support Specialist role. You will be part of an international team, supporting our sales directors & serving as a key connection point between operations, billing, accounting, legal and other internal departments for daily...
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IT Support Specialist
hace 3 semanas
Sevilla, Sevilla, España Tech Domain A tiempo completoJob Summary:We are looking for a skilled IT Support Specialist to join our team at Tech Domain. As an IT Support Specialist, you will be responsible for providing on-site IT & Network Support in various locations. You will be paid on an hourly or daily/half-day basis, and tickets will be dispatched according to your area of expertise.Key...
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Product Sales Support Specialist
hace 4 semanas
Sevilla, España Sportradar A tiempo completoWe're the world's leading sports technology company, at the intersection between sports, media, and betting.More than 1,700 sports federations, media outlets, betting operators, and consumer platforms across 120 countries rely on our know-how and technology to boost their business.Job Description OVERVIEW: This is an exciting opportunity to join our global...
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Product Sales Support Specialist
hace 4 semanas
Sevilla, España Sportradar A tiempo completoWe're the world's leading sports technology company, at the intersection between sports, media, and betting. More than 1,700 sports federations, media outlets, betting operators, and consumer platforms across 120 countries rely on our know-how and technology to boost their business.Job DescriptionOVERVIEW: This is an exciting opportunity to join our global...
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Pre-Sales & Support Specialist
hace 1 mes
Sevilla, Sevilla, España Grupo Oesia A tiempo completoJob OverviewAs a Pre-Sales & Support Specialist at Grupo Oesía, you will play a crucial role in the early stages of the sales process. You will be the primary technical contact for potential customers, working closely with marketing and sales teams to prepare technical proposals and present solutions that meet customer needs.Key Responsibilities:- Assess...
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Product Support Specialist
hace 2 meses
Sevilla, España Solera A tiempo completoWho We AreSolera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience. In addition, we provide products and services to protect life's other most important assets: our homes and digital identities. Today, Solera processes over 300 million digital transactions...
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Product Sales Support Specialist
hace 4 semanas
Sevilla, España Sportradar A tiempo completoWe’re the world’s leading sports technology company, at the intersection between sports, media, and betting. More than 1,700 sports federations, media outlets, betting operators, and consumer platforms across 120 countries rely on our know-how and technology to boost their business. Job Description OVERVIEW: This is an exciting opportunity to join our...
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Elevator Technical Support Specialist
hace 3 semanas
Sevilla, Sevilla, España Directwerven A tiempo completoCompany OverviewMP Ascensores, a leading international company in the elevator sector, boasts over 30 years of experience. Our mission is to design and offer innovative mobility solutions, encompassing manufacturing, design, installation, maintenance, and modernisation of elevators and escalators.About the RoleAs an Elevator Technical Support Specialist, you...
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Project Support Specialist
hace 3 semanas
Sevilla, Sevilla, España Https:Www.Energyjobline.ComSitemap A tiempo completoProject Support SpecialistAt Https:/Www.Energyjobline.Com/Sitemap, we are seeking a highly skilled Project Support Specialist to join our team. As a key member of our engineering department, you will be responsible for ensuring the successful delivery of projects on time and within budget.**Key Responsibilities:**• Translating client requirements into...
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Product Support Specialist
hace 6 meses
Sevilla, España Istituto Marangoni A tiempo completoThe Role Solera customers respect and value our products and services. With a wide variety of solutions available, from websites to applications to integrated data systems, they may need help or support with their packages. This includes but is not limited to software handling, service requests, product updates, service interruptions, etc. We need people...
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Project Engineering Support Specialist
hace 2 semanas
Sevilla, Sevilla, España Dtn A tiempo completoAbout the RoleWe are seeking a highly skilled Project Engineering Support Specialist to join our team at Dtn. As a key member of our engineering department, you will play a critical role in ensuring the successful delivery of projects on time and within budget.
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Customer Support Specialist
hace 1 mes
Sevilla, Sevilla, España Sutherland A tiempo completoJob SummaryAt Sutherland, we are seeking a highly skilled Customer Support Specialist to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients. Key Responsibilities:• Utilize effective communication skills to resolve customer inquiries in a timely and...