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Genesys Cloud Support Engineer
hace 3 meses
.Genesys Cloud Support Engineer - L1 Department: SupportEmployment Type: Full TimeLocation: MadridReporting To: Cristobal Ramos PerezDescription Sabio is a Global company and the leading independent UK Contact Centre solution supplier. We work with leading brands and partners across the globe, helping them to build high quality, secure, robust platforms and solutions.Sabio provides expertise and solutions that our customers need to respond to the ever-changing world. Our powerhouse products and expertise are mainly around creating state-of-the-art real-time communications platforms, and contact centre system integration. As Sabio, we love what we do. We love to learn, we love to experiment, and we love to build the best products, delivering the customer experience we can using the best tools we can find and build. We're brave, we work hard, and at our core, we are about quality. We want to be challenged and be encouraged to 'dare'. We have a strong problem-solving engineering background and 'can-do' attitude, which remains at the centre of everything we do.At Sabio Group, we are looking for an exceptionally driven Genesys Cloud Engineer L1 to join our Support department. We look for people with the right cultural fit having what it takes to drive our business forward. We also look for people who are keen to develop new knowledge and skills because our growth is ultimately dependent on yours. You will play an important role in driving change within our business, joining a department that is continually on a journey of change.Key Responsibilities The person selected for this role will carry out the following functions:Problem solving: Understanding the needs and problems presented by our customers and finding solutions with Genesys Cloud functionalities.Continuous improvement: Perform analysis on platform problems and propose actions to avoid recurring technical problems.Communication: Working comfortably with users and having the ability to convey to our customers the confidence of the work being done in the team in a clear, concise, and effective way.Configuration and administration of the Genesys Cloud environment in one of our customers.Ticket management: follow-up, track, and ticket escalation within the customer ticketing tool.Manufacturer escalation if necessary.Skills Knowledge and Expertise Technical skills:Experienced in Contact Center environments, especially those implemented on Genesys Cloud.Experienced in monitoring and alarm systems.Competencies & Behaviours:Degree in ICT (Computer Science, Telecommunications).Knowledge and experience with contact center technologies (Genesys Cloud).Knowledge and experience with ticketing tools (Remedy, ServiceNow).Responsibility.Proactivity.Teamwork.Benefits This is your chance to join a friendly and passionate team that will motivate you to learn and develop your career in the company
