Desktop Support Specialist
hace 1 mes
Who we are The Workshop is a tech company that develops intuitive software for the online gaming industry. Our motto is to move "Fearlessly Forward" together. Cooperative innovation is at the center of everything we do – from our games, new products and technologies, to how we collaborate and share inspiration with one another.
What we believe We understand that great ideas come from great people, and great people thrive when they're trusted to challenge, change, improve, and perfect our products and processes. Our forte lies in the diversity of our skills – and that comes from the diversity of our people.
Our commitment to you The Workshop is committed to being a diverse and inclusive workplace, where we all learn together, trust each other, and value collaboration. We welcome candidates of all genders, gender identity and expression, sexual orientation, disability, physical appearance, body size, race, age, nationality, belief (or lack thereof), and programming language preference. As an equal opportunity employer, we offer a friendly, supportive working environment for all. It's a place where you can try new ideas, take risks, and enjoy the support to move Fearlessly Forward.
Your Mission To enhance the productivity of our users by empowering them through making Information Technology resources readily available and accessible. Also providing an informative and supportive first point of contact, and to assist all our customers in making the best use of technology in their different roles.
What you'll do Provide computer systems troubleshooting and support to corporate user base of approx. 600 users across multiple offices: Windows, Mac and Linux. Provide timely and consistent support, acknowledging and recording all issues and requests. Handle network and desktop setup for New Employees/Visitors and office moves. Handle Telephony / video conferencing services (Desk, soft phones and mobile) issues for current and new users. Remote manage users equipment (laptops, mobiles, etc.) ensuring machines have the latest security patches and comply with company policies. Manage hardware inventory and purchasing requests. Manage printers queues systems. Create documentation for corporate policies and processes. Share knowledge of company corporate tools with the users to ease their day to day work. Support backup and restore policy of users equipment. Optimize and automate repetitive tasks. Work on project roll-outs and report their progress. Minimum experience with datacenter racking/patching. What you'll bring Minimum 1 year experience in a Desktop Support onsite role or 2 years on a similar position like Service Desk. English language required (C1). Spanish language not required but preferred. Basic hardware/software troubleshooting skills Familiar with onboarding and offboarding process for new hires and leavers. Experience managing Active Directory (account creations, security groups management). Good knowledge of Windows Operating System, basic knowledge of MacOS and Linux OS not required. Experience with Lenovo/Apple hardware. Basic understanding of network concepts (TCP/IP, DNS, DHCP). Printers, scanners, copiers and audio/visual equipment (cisco/WebEx) Proven experience administering: Microsoft Windows 7/8/10/11, Microsoft Office 2013-2019, MacOS and Linux. Strong skills managing Active Directory (Users, contacts, permissions, groups...) Experience with management systems SCCM/MDT and MDM (XenMobile, AirWatch, MobileIron) Security Services - Trend Micro/EPO/WSUS/Secunia/VPN Ability to work well under pressure. A strong sense of responsibility and initiative and an ability to complete tasks accurately. Ability to work in a team environment and independently. Expected to be familiar with all corporate processes and policies. Excellent verbal and written communication skills with high interpersonal skills and customer orientation. Work on a Rota basis. Some physical lifting required (occasional lifting of heavy equipment such as:monitors, switches …etc.). What's in it for you Inspiring and fulfilling work at an innovative and values-driven company creating cutting-edge tech. Flexible working hours. Contemporary and accessible office environments with a range of workplaceperks Six weeks' paid leave for every four years of service. Being part of a teamwith a forward-looking, international mindset and agile working practices. Relocation package for you and your family including soft-landing package services to help you settle in (applicable in Spain, if you are moving from a different city/country) A friendly, inclusive and multicultural environment (we are made up of over 35 nationalities, speaking almost 30 languages). Wellbeing programmes, learning and personal growth opportunities. A range of employee events throughout the year, including team building activities, Learning Labs, Hackathons and Designathons. Opportunities to shape the tech community within and outside of the company, through mentoring and knowledge-sharing.
#J-18808-Ljbffr
-
Desktop Support Specialist
hace 2 meses
Málaga, España The Workshop A tiempo completoWho we are The Workshop is a tech company that develops intuitive software for the online gaming industry. Our motto is to move “Fearlessly Forward” together. Cooperative innovation is at the center of everything we do – from our games, new products and technologies, to how we collaborate and share inspiration with one another. What we believe ...
-
Desktop Support Specialist
hace 2 semanas
Málaga, España The Workshop A tiempo completoWho we are The Workshop is a tech company that develops intuitive software for the online gaming industry. Our motto is to move “Fearlessly Forward” together. Cooperative innovation is at the center of everything we do – from our games, new products and technologies, to how we collaborate and share inspiration with one another. What we believe ...
-
Desktop Support Specialist Msp
hace 2 semanas
Málaga, España The Workshop A tiempo completoWho we are The Workshop is a tech company that develops intuitive software for the online gaming industry. Our motto is to move "Fearlessly Forward" together. Cooperative innovation is at the center of everything we do – from our games, new products and technologies, to how we collaborate and share inspiration with one another. What we believe We...
-
Support Specialist Otto
hace 2 meses
Málaga, España Yource Group A tiempo completoWonen in Spanje en werken in het Nederlands? Dat kan als Support Specialist bij Otto!Otto is dé place to be in de modewereld en is op zoek naar een dynamische Support Specialist om onze Spaanse crew te versterken! Als Support Specialist ben je dé connectie tussen onze fantastische klanten en ons team, waarbij je niet alleen uitmuntende ondersteuning biedt,...
-
Support Specialist Otto
hace 2 semanas
Málaga, España Yource Group A tiempo completoWonen in Spanje en werken in het Nederlands? Dat kan als Support Specialist bij Otto!Otto is dé place to be in de modewereld en is op zoek naar een dynamische Support Specialist om onze Spaanse crew te versterken! Als Support Specialist ben je dé connectie tussen onze fantastische klanten en ons team, waarbij je niet alleen uitmuntende ondersteuning biedt,...
-
Technical Support Specialist Italian Speaker
hace 2 semanas
Málaga, España Eva Global A tiempo completoExciting Opportunity: Technical Support Specialist at EVA GlobalEVA Global is hiring EV chargers 2.Lvl Technical Support Agents EVA Global started the customer experience revolution in the E-mobility industry in 2017 by enabling any business to offer superior charging opportunities to its customer base and maximize the uptime and availability of the charging...
-
Technical Support Specialist Italian Speaker
hace 2 semanas
Málaga, España Eva Global A tiempo completoExciting Opportunity: Technical Support Specialist at EVA GlobalEVA Global is hiring EV chargers 2.Lvl Technical Support Agents EVA Global started the customer experience revolution in the E-mobility industry in 2017 by enabling any business to offer superior charging opportunities to its customer base and maximize the uptime and availability of the charging...
-
Technical Support Specialist French Speaker
hace 2 semanas
Málaga, España Eva Global A tiempo completoExciting Opportunity: Technical Support Specialist at EVA GlobalEVA Global is hiring EV chargers 2.Lvl Technical Support Agents EVA Global started the customer experience revolution in the E-mobility industry in 2017 by enabling any business to offer superior charging opportunities to its customer base and maximize the uptime and availability of the charging...
-
Norwegian-Speaking Customer Service Specialist To Malaga
hace 3 semanas
Málaga, España Nordic Jobs Worldwide A tiempo completoNorwegian-Speaking Customer Service Specialist to Malaga The Customer Support Agent/Specialist daily tasks:The Customer Support Specialist (CSS) is primarily focused on providing a highly customized andpersonal experience for Zahoree Client's end customers.Profile and knowledge:This service includes technology onboarding/walkthrough products, software, and...
-
Málaga, España Nordic Jobs Worldwide A tiempo completoNorwegian-Speaking Customer Service Specialist to MalagaThe Customer Support Agent/Specialist daily tasks:The Customer Support Specialist (CSS) is primarily focused on providing a highly customized andpersonal experience for Zahoree Client's end customers.Profile and knowledge:This service includes technology onboarding/walkthrough products, software, and...
-
Málaga, España Nordic Jobs Worldwide A tiempo completoNorwegian-Speaking Customer Service Specialist to MalagaThe Customer Support Agent/Specialist daily tasks:The Customer Support Specialist (CSS) is primarily focused on providing a highly customized andpersonal experience for Zahoree Client's end customers.Profile and knowledge:This service includes technology onboarding/walkthrough products, software, and...
-
Specialist Reward
hace 2 semanas
Málaga, España Vodafone A tiempo completoThe Reward Specialist focuses upon the delivery of operational reward support, in line with business strategy, within the Reward function. With a good understanding of established concepts and procedures, they provide guidance and support to the business, on all, or relevant reward programme/s, for example, Annual Reward Review, International Mobility,...
-
Specialist Reward
hace 2 semanas
Málaga, España Vodafone A tiempo completoThe Reward Specialist focuses upon the delivery of operational reward support, in line with business strategy, within the Reward function. With a good understanding of established concepts and procedures, they provide guidance and support to the business, on all, or relevant reward programme/s, for example, Annual Reward Review, International Mobility,...
-
Norwegian-Speaking Customer Service Specialist To Malaga
hace 3 semanas
Málaga, España Nordic Jobs Worldwide A tiempo completoNorwegian-Speaking Customer Service Specialist to Malaga The Customer Support Agent/Specialist daily tasks: The Customer Support Specialist (CSS) is primarily focused on providing a highly customized and personal experience for Zahoree Client's end customers. Profile and knowledge: This service includes technology onboarding/walkthrough products, software,...
-
Málaga, España Nordic Jobs Worldwide A tiempo completoDescription The Customer Support Agent/Specialist daily tasks:The Customer Support Specialist (CSS) is primarily focused on providing a highly customized andpersonal experience for Zahoree Client's end customers. Profile and knowledge:This service includes technology onboarding/walkthrough products, software, and hardware configuration,Internet-of-Things...
-
Málaga, España Nordic Jobs Worldwide A tiempo completoDescription: The Customer Support Agent/Specialist daily tasks:The Customer Support Specialist (CSS) is primarily focused on providing a highly customized andpersonal experience for Zahoree Client's end customers. Profile and knowledge:This service includes technology onboarding/walkthrough products, software, and hardware configuration,Internet-of-Things...
-
Security Specialist
hace 2 semanas
Málaga, España Cyber Crime A tiempo completoTalan is an international advisory group on innovation and transformation through technology, with 5000 employees, and a turnover of 600M€. We offer our customers a continuum of services to support you at each key stage of your organization's transformation, with 4 main activities: Talan accelerates it's clients' transformation through innovation and...
-
Security Specialist
hace 2 semanas
Málaga, España Cyber Crime A tiempo completoTalan is an international advisory group on innovation and transformation through technology, with 5000 employees, and a turnover of 600M€. We offer our customers a continuum of services to support you at each key stage of your organization's transformation, with 4 main activities: Talan accelerates it's clients' transformation through innovation and...
-
HR Systems Specialist
hace 4 semanas
Málaga, España SD Worx A tiempo completoSD Worx is a leading European provider of Payroll & HR services with global reach. We have offices in Europe and an office in Mauritius. Our goal? We bring people solutions to life. So, companies of any size can turn Human Resources into a source of value for the business and the people in it. Our people solutions span the entire employee journey, from...
-
HR Systems Specialist
hace 4 semanas
Málaga, Málaga, España SD Worx A tiempo completoSD Worx is a leading European provider of Payroll & HR services with global reach. We have offices in Europe and an office in Mauritius. Our goal? We bring people solutions to life. So, companies of any size can turn Human Resources into a source of value for the business and the people in it. Our people solutions span the entire employee journey, from...
