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Da-273 | Operations Coordinator

hace 3 meses

Madrid, España Radisson Hotel Group A tiempo completo

The Loyalty Operations Trainee will support the day-to-day operations of our loyalty program. This role provides a unique opportunity to gain hands-on experience in loyalty management, customer service, and program development.The trainee will work closely with the Loyalty Operations team to ensure the smooth execution of loyalty initiatives and enhance member satisfaction.Key rolesand responsibilities :Program Support : Assist in the administration and operational aspects of the loyalty program, including member enrollment, profile management, and point accrual / redemption processes.Customer Service : Address members' inquiries, assist with the creation of tickets and follow up of technical issuesMarketing Support :Assist with the configuration of loyalty promotionsFraud : Assist with the investigation of potential fraud casesReporting : Suggest improvements based on data insightsTraining and Development : Identify training material needs and support with the creation of job aidsNew developments : Support with testing of new loyalty developmentsCompetencies& skills requirements :Strong interpersonal and communication skills.Excellent organizational and multitasking abilities.Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).Basic understanding ofhospitality systems is a plus.Jobrequirements and qualifications :- Minimum education : Currently pursuing or recently completed a degree in Hospitality Management, Business Administration, Marketing, or a related field.- Minimum experience : Previous internship or work experience in hospitality,customer service, or marketing is an advantage but not required.- Language skills : Must be fluent in English. Additional language(s) are a plus- Required certificates : N / AHace más de 30 díasEscribe tu dirección de correo electrónico, te permitirá de estar al tanto de los últimos empleos por: da-273 | operations coordinator Escribe tu dirección de correo electrónico, te permitirá de estar al tanto de los últimos empleos por: da-273 | operations coordinator#J-18808-Ljbffr