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.Job Title Integration Consulting Senior Specialist PurposeSupport customers in the most complex cases of Amadeus products or solutions integration. Provide billable consultancy/integration services to improve business performance. Main Responsibilities: Support autonomously sales organization for integration matters in the most complex cases (perform demos, analyze customer business flows and propose integration solutions to cope with customer requests).Provide advice/consulting to customers for their integration activities between Amadeus systems and customer systems, with full autonomy and for the most complex cases.Provide functional support and problem resolution within the overall integration project.Coach Integration Consulting Specialists for these activities.Establish and manage the product/solution integration schedule for the most complex cases.Support integration activities during the implementation project.Provide formal integration status, KPIs, and customer feedback reporting to Management. Post Integration & Post Implementation Consultancy: Ensure product high-level adoption by the customers by providing appropriate assistance on daily activities.Ensure customers maximize the use of Amadeus products/solutions.Identify and prioritize critical issues, problems, and root causes autonomously for the most complex cases.Present complex analysis results in client meetings.Identify potential upsell activities for consulting and optimization missions. Process Improvement: Propose and follow-up on internal process improvements.Identify and recommend internal tools/techniques for further process automation. Service Design: May take on a service designer role in a construction domain, contributing to the creation of User Stories corresponding to predefined high-level serviceability requirements.Review product specifications ("Service" section).Contribute to the validation of serviceability deliveries within the feature team.Build, store, and track Services Documentation.Update SharePoint repository with all key documentation.Create a serviceability matrix detailing product functionalities ready to be industrialized.Provide regular status updates to ensure global coverage and foster synergies within the Construction Domain.Transfer knowledge to Implementers globally. About Our Ideal Candidate: University degree (4 to 5 years) or equivalent qualification.Knowledge of Amadeus products, system architecture, network, protocols, and the travel industry is a plus.Experienced in cross-functional processes (CR, IRs, Development Cycle). Competencies and Personal Skills: Proficiency in English (written & spoken).Exposure to multicultural work environments.Strong communication skills including presentation skills in a high-tech environment.Ability to influence cross-functionally.Customer focus and interpersonal understanding.Autonomy, initiative, accountability, pro-activity, and flexibility.Analytical and conceptual thinking
