Incident Management Analyst
hace 2 meses
.Why you should join dLocal? dLocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets. Global brands rely on us to increase conversion rates and simplify payment expansion effortlessly. As both a payments processor and a merchant of record where we operate, we make it possible for our merchants to make inroads into the world's fastest-growing, emerging markets. By joining us you will be a part of an amazing global team that makes it all happen, in a flexible, remote-first dynamic culture with travel, health, and learning benefits, among others. Being a part of dLocal means working with 900+ teammates from 25+ different nationalities and developing an international career that impacts millions of people's daily lives. We are builders, we never run from a challenge, we are customer-centric, and if this sounds like you, we know you will thrive in our team. What's the opportunity? As an Incident Management Analyst, you will be responsible for analyzing and expediently resolving incidents within our IT services by following the incident management processes. You will be expected to analyze, troubleshoot, log and categorize incidents to conclusion with an aim to avoid recurring incidents whilst improving our incident management protocols and service. In addition, you will be required to drive critical incident service impacts to expedient resolution working closely with the technical teams. What will I be doing? Responding to a reported service incident, identifying the cause, and following the incident management processes. Prioritizing incidents according to their urgency and impact on the business and customers. Prepare knowledge articles post incidents to assist expedient resolutions. Coordinate and communicate effectively with the technical teams and stakeholders throughout the incident lifecycle. Initiate escalate process when incidents cannot be resolved within predefined timeframes or by initial response teams. Lead or participate in incident investigations and root cause analysis identifying underlying caused and recommending preventative measures. Lead and participate in the initial preparation of incident reports and root cause analysis post-mortem reports. Logging all incidents and resolution through clear closure categorization and conclusion to identify and capture possible recurring failures. Enhancing the incident management process as required to ensure continued relevance within the business. Communicating with management if major issues are found in the IT systems. Collaborating and sharing workloads with team members and prioritizing non-urgent tasks as appropriate. What skills do I need? 5+ years' experience in an incident management analyst role which includes root cause & postmortem expertise including incident commander experience. Ability to focus on solving critical incidents and drive expedient resolutions
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Incident Management Analyst
hace 3 meses
Barcelona, España Dlocal A tiempo completo.Why you should join dLocal?dLocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets. Global brands rely on us to increase conversion rates and simplify payment expansion effortlessly. As both a payments processor and a merchant of record where we operate, we make it possible for our merchants to make inroads...
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Incident Management Analyst
hace 3 meses
Barcelona, España Dlocal A tiempo completoWhy you should join dLocal? dLocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets. Global brands rely on us to increase conversion rates and simplify payment expansion effortlessly. As both a payments processor and a merchant of record where we operate, we make it possible for our merchants to make inroads...
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Incident Management Analyst
hace 3 meses
Barcelona, España Dlocal A tiempo completoWhy you should join dLocal?dLocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets.Global brands rely on us to increase conversion rates and simplify payment expansion effortlessly.As both a payments processor and a merchant of record where we operate, we make it possible for our merchants to make inroads...
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Incident Management Analyst
hace 3 semanas
Barcelona, España buscojobs España A tiempo completoWhy you should join dLocal?dLocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets. Global brands rely on us to increase conversion rates and simplify payment expansion effortlessly. As both a payments processor and a merchant of record where we operate, we make it possible for our merchants to make inroads...
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Incident Management Analyst
hace 3 semanas
Barcelona, España dLocal A tiempo completoWhy you should join dLocal?dLocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets. Global brands rely on us to increase conversion rates and simplify payment expansion effortlessly. As both a payments processor and a merchant of record where we operate, we make it possible for our merchants to make inroads...
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Incident Management Analyst
hace 3 semanas
Barcelona, España buscojobs España A tiempo completoWhy you should join dLocal? dLocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets. Global brands rely on us to increase conversion rates and simplify payment expansion effortlessly. As both a payments processor and a merchant of record where we operate, we make it possible for our merchants to make inroads...
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Incident Management Analyst
hace 2 semanas
Barcelona, España dLocal A tiempo completoWhy you should join dLocal?dLocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets. Global brands rely on us to increase conversion rates and simplify payment expansion effortlessly. As both a payments processor and a merchant of record where we operate, we make it possible for our merchants to make inroads...
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Incident Management Analyst
hace 2 meses
Barcelona, España dLocal A tiempo completoWhy you should join dLocal? dLocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets. Global brands rely on us to increase conversion rates and simplify payment expansion effortlessly. As both a payments processor and a merchant of record where we operate, we make it possible for our merchants to make inroads...
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Incident Management Expert
hace 1 semana
Barcelona, Barcelona, España Dlocal A tiempo completoAbout dLocaldLocal empowers the world's largest companies to collect payments in 40 emerging markets. By leveraging our global reach and expertise, businesses can expand effortlessly into these high-growth regions.We are a team of 900+ professionals from 25 nationalities who share a passion for innovation and customer-centricity. Our dynamic culture offers...
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Incident Management Strategist
hace 6 días
Barcelona, Barcelona, España CimpressVista A tiempo completoVista, a leading design and marketing partner to millions of small businesses worldwide, is seeking an experienced Incident Management Strategist to join our team. This exciting opportunity offers a competitive salary of $**185,000 - $220,000 per year**, depending on location and experience.Company OverviewVista exists to help small businesses thrive by...
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Incident Management Coordinator
hace 1 mes
Barcelona, España Nestlé Sa A tiempo completo.We are looking for a Incident Management Coordinator to be part of our Nestlé Nespresso Digital and Tech Team. Position Snapshot Type of Contract: Permanent. Type of work: Hybrid. Work Language: Fluent Business English. The Role In this role, you will manage the incident and request process for assigned applications, ensuring resolution aligns with Service...
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Incident Management Specialist
hace 3 días
Barcelona, España Seat A tiempo completoDescriptionAt the SEAT CODE, we are constantly looking for talented people willing to join our projects.Our start-up environment is very open minded, we love to test and implement new ideas.If you think you are ready to enjoy your work and be part of our big family, we invite you to keep reading what we think it could be a good fit for our current needs The...
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Incident Management Coordinator
hace 1 mes
Barcelona, España Nestlé Sa A tiempo completo.We are looking for a Incident Management Coordinator to be part of our Nestlé Nespresso Digital and Tech Team.Position SnapshotType of Contract: Permanent.Type of work: Hybrid.Work Language: Fluent Business English.The RoleIn this role, you will manage the incident and request process for assigned applications, ensuring resolution aligns with Service Level...
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Incident Management Coordinator
hace 1 mes
Barcelona, España Nestlé Sa A tiempo completoWe are looking for a Incident Management Coordinator to be part of our Nestlé Nespresso Digital and Tech Team.Position SnapshotType of Contract: Permanent.Type of work: Hybrid.Work Language: Fluent Business English.The RoleIn this role, you will manage the incident and request process for assigned applications, ensuring resolution aligns with Service Level...
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Incident Management Coordinator
hace 1 mes
Barcelona, España Nestlé Sa A tiempo completoWe are looking for a Incident Management Coordinator to be part of our Nestlé Nespresso Digital and Tech Team. Position Snapshot Type of Contract: Permanent.Type of work: Hybrid.Work Language: Fluent Business English.The Role In this role, you will manage the incident and request process for assigned applications, ensuring resolution aligns with Service...
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Crisis & Incident Management Program Manager
hace 6 meses
Barcelona, España AXA Partners A tiempo completo**POSITION DETAILS** Position Title: Crisis and Incident Management Program Manager Department: Security Location: Malakoff, France; Redhill, UK, Barcelona, Spain or Shannon, Ireland *** The ambition of the security organization is to evolve to a business partner role, delivering value to the business while reducing and managing their risk. This by...
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Global Incident Management Operations Lead
hace 1 semana
Barcelona, Barcelona, España Vistaprint A tiempo completoAbout VistaprintVistaprint is the design and marketing partner to millions of small businesses worldwide. Our mission is to help entrepreneurs, artists, and creators turn their passion into a successful business with high-quality printed and digital marketing products at an affordable price.We have over 80 product teams in our engineering department building...
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Incident Management Coordinator
hace 3 semanas
Barcelona, España Nestlé SA A tiempo completoWe are looking for a Incident Management Coordinator to be part of our Nestlé Nespresso Digital and Tech Team.Position SnapshotType of Contract: Permanent.Type of work: Hybrid.Work Language: Fluent Business English.The RoleIn this role, you will manage the incident and request process for assigned applications, ensuring resolution aligns with Service Level...
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Incident Management Coordinator
hace 2 semanas
Barcelona, España Nestlé SA A tiempo completoWe are looking for a Incident Management Coordinator to be part of our Nestlé Nespresso Digital and Tech Team.Position SnapshotType of Contract: Permanent.Type of work: Hybrid.Work Language: Fluent Business English.The RoleIn this role, you will manage the incident and request process for assigned applications, ensuring resolution aligns with Service Level...
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Incident Management Coordinator
hace 1 mes
Barcelona, España Nestlé SA A tiempo completoWe are looking for a Incident Management Coordinator to be part of our Nestlé Nespresso Digital and Tech Team. Position Snapshot Type of Contract: Permanent. Type of work: Hybrid. Work Language: Fluent Business English. The Role In this role, you will manage the incident and request process for assigned applications, ensuring resolution aligns with...
