Incident Management Coordinator
hace 4 semanas
.We are looking for a Incident Management Coordinator to be part of our Nestlé Nespresso Digital and Tech Team. Position Snapshot Type of Contract: Permanent. Type of work: Hybrid. Work Language: Fluent Business English. The Role In this role, you will manage the incident and request process for assigned applications, ensuring resolution aligns with Service Level Objectives (SLOs) and delivering excellent customer service. You will act as the single point of contact (SPOC) for escalations via email, chat, or Teams, handling major incidents affecting Nespresso IT systems. This position requires strong knowledge of ITIL principles and communication skills to coordinate across teams. As Incident Management Coordinator, you will help maintain IT stability and drive improvements in incident and request management. Tracking Support Team progress and key performance indicators (KPIs) through reports is essential in this role. In This Role, You Will: Ensure the Nespresso IT systems availability. Minimize disruptions in Nespresso IT systems landscape. Ensure on-time resolution for any incident or request. Identify opportunities for process improvement within the Incident/request Management framework. Implement corrective actions and enhancements to optimize efficiency and effectiveness. Maintain accurate documentation ensuring Knowledge Articles are created and maintained as expected and identify automation opportunities that help our end users to solve issues by themselves. Lead, organize and propose the necessary meetings, handovers, and knowledge transfer to our support teams to avoid any delay or unnecessary escalations to other teams throughout the Incident/Request lifecycle. Facilitate effective communication with stakeholders throughout the Incident/Request lifecycle, providing updates on the status, potential impacts, workarounds and resolution of issues or conflicts. What We're Looking For: Bachelor's degree in computer sciences, Business or related fields, or equivalent experience. 5+ years of relevant Incident/Request Management experience within a large-scale IT environment. Solid understanding of IT infrastructure components, systems, and technologies. Experience with IT Service Management (ITSM) tools such as ServiceNow, or JIRA. Experience with IT Monitoring Tools such as Grafana, Nagios or similar. Excellent analytical and problem-solving skills, with the ability to assess and mitigate risks associated with Incidents and Requests. Effective communication and interpersonal skills, with the ability to collaborate with cross-functional teams and stakeholders. Knowledge of DevOps practices. Extra Skills That Set You Apart: ITIL4 Foundation certification is a plus. Why You'll Love Working With Us We offer more than just a job. We put people first and inspire you to become the best version of yourself. Comprehensive Benefits: Enjoy a competitive salary and an extensive social benefits package
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Incident Management Coordinator
hace 4 semanas
Barcelona, España Nestlé Sa A tiempo completo.We are looking for a Incident Management Coordinator to be part of our Nestlé Nespresso Digital and Tech Team.Position SnapshotType of Contract: Permanent.Type of work: Hybrid.Work Language: Fluent Business English.The RoleIn this role, you will manage the incident and request process for assigned applications, ensuring resolution aligns with Service Level...
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Incident Management Coordinator
hace 4 semanas
Barcelona, España Nestlé Sa A tiempo completoWe are looking for a Incident Management Coordinator to be part of our Nestlé Nespresso Digital and Tech Team. Position Snapshot Type of Contract: Permanent.Type of work: Hybrid.Work Language: Fluent Business English.The Role In this role, you will manage the incident and request process for assigned applications, ensuring resolution aligns with Service...
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Incident Management Coordinator
hace 4 semanas
Barcelona, España Nestlé Sa A tiempo completoWe are looking for a Incident Management Coordinator to be part of our Nestlé Nespresso Digital and Tech Team.Position SnapshotType of Contract: Permanent.Type of work: Hybrid.Work Language: Fluent Business English.The RoleIn this role, you will manage the incident and request process for assigned applications, ensuring resolution aligns with Service Level...
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Incident Management Coordinator
hace 2 semanas
Barcelona, España Nestlé SA A tiempo completoWe are looking for a Incident Management Coordinator to be part of our Nestlé Nespresso Digital and Tech Team.Position SnapshotType of Contract: Permanent.Type of work: Hybrid.Work Language: Fluent Business English.The RoleIn this role, you will manage the incident and request process for assigned applications, ensuring resolution aligns with Service Level...
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Incident Management Coordinator
hace 1 semana
Barcelona, España Nestlé SA A tiempo completoWe are looking for a Incident Management Coordinator to be part of our Nestlé Nespresso Digital and Tech Team.Position SnapshotType of Contract: Permanent.Type of work: Hybrid.Work Language: Fluent Business English.The RoleIn this role, you will manage the incident and request process for assigned applications, ensuring resolution aligns with Service Level...
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Incident Management Coordinator
hace 4 semanas
Barcelona, España Nestlé SA A tiempo completoWe are looking for a Incident Management Coordinator to be part of our Nestlé Nespresso Digital and Tech Team. Position Snapshot Type of Contract: Permanent. Type of work: Hybrid. Work Language: Fluent Business English. The Role In this role, you will manage the incident and request process for assigned applications, ensuring resolution aligns with...
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Crisis & Incident Management Program Manager
hace 6 meses
Barcelona, España AXA Partners A tiempo completo**POSITION DETAILS** Position Title: Crisis and Incident Management Program Manager Department: Security Location: Malakoff, France; Redhill, UK, Barcelona, Spain or Shannon, Ireland *** The ambition of the security organization is to evolve to a business partner role, delivering value to the business while reducing and managing their risk. This by...
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Incident Management Analyst
hace 3 meses
Barcelona, España Dlocal A tiempo completo.Why you should join dLocal?dLocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets. Global brands rely on us to increase conversion rates and simplify payment expansion effortlessly. As both a payments processor and a merchant of record where we operate, we make it possible for our merchants to make inroads...
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Incident Management Analyst
hace 2 meses
Barcelona, España Dlocal A tiempo completo.Why you should join dLocal? dLocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets. Global brands rely on us to increase conversion rates and simplify payment expansion effortlessly. As both a payments processor and a merchant of record where we operate, we make it possible for our merchants to make inroads...
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Incident Management Analyst
hace 3 meses
Barcelona, España Dlocal A tiempo completoWhy you should join dLocal? dLocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets. Global brands rely on us to increase conversion rates and simplify payment expansion effortlessly. As both a payments processor and a merchant of record where we operate, we make it possible for our merchants to make inroads...
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Incident Management Analyst
hace 3 meses
Barcelona, España Dlocal A tiempo completoWhy you should join dLocal?dLocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets. Global brands rely on us to increase conversion rates and simplify payment expansion effortlessly. As both a payments processor and a merchant of record where we operate, we make it possible for our merchants to make inroads...
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Incident Management Analyst
hace 3 meses
Barcelona, España Dlocal A tiempo completoWhy you should join dLocal?dLocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets.Global brands rely on us to increase conversion rates and simplify payment expansion effortlessly.As both a payments processor and a merchant of record where we operate, we make it possible for our merchants to make inroads...
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Incident Management Expert
hace 9 horas
Barcelona, Barcelona, España Dlocal A tiempo completoAbout dLocaldLocal empowers the world's largest companies to collect payments in 40 emerging markets. By leveraging our global reach and expertise, businesses can expand effortlessly into these high-growth regions.We are a team of 900+ professionals from 25 nationalities who share a passion for innovation and customer-centricity. Our dynamic culture offers...
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Incident Management Analyst
hace 2 semanas
Barcelona, España buscojobs España A tiempo completoWhy you should join dLocal?dLocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets. Global brands rely on us to increase conversion rates and simplify payment expansion effortlessly. As both a payments processor and a merchant of record where we operate, we make it possible for our merchants to make inroads...
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Incident Management Analyst
hace 2 semanas
Barcelona, España dLocal A tiempo completoWhy you should join dLocal?dLocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets. Global brands rely on us to increase conversion rates and simplify payment expansion effortlessly. As both a payments processor and a merchant of record where we operate, we make it possible for our merchants to make inroads...
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Incident Management Analyst
hace 2 semanas
Barcelona, España buscojobs España A tiempo completoWhy you should join dLocal? dLocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets. Global brands rely on us to increase conversion rates and simplify payment expansion effortlessly. As both a payments processor and a merchant of record where we operate, we make it possible for our merchants to make inroads...
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Incident Management Analyst
hace 1 semana
Barcelona, España dLocal A tiempo completoWhy you should join dLocal?dLocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets. Global brands rely on us to increase conversion rates and simplify payment expansion effortlessly. As both a payments processor and a merchant of record where we operate, we make it possible for our merchants to make inroads...
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Incident Management Analyst
hace 2 meses
Barcelona, España dLocal A tiempo completoWhy you should join dLocal? dLocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets. Global brands rely on us to increase conversion rates and simplify payment expansion effortlessly. As both a payments processor and a merchant of record where we operate, we make it possible for our merchants to make inroads...
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Incident Management Resolution Specialist
hace 4 semanas
Barcelona, Barcelona, España Dlocal A tiempo completoJob OverviewAt dLocal, we empower global brands to expand their reach into emerging markets by simplifying payment processes. As a leader in cross-border payments, our team of experts is dedicated to providing seamless and secure financial solutions.About the RoleWe are seeking an experienced Incident Management Analyst to join our IT team. The ideal...
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Global Incident Management Operations Lead
hace 9 horas
Barcelona, Barcelona, España Vistaprint A tiempo completoAbout VistaprintVistaprint is the design and marketing partner to millions of small businesses worldwide. Our mission is to help entrepreneurs, artists, and creators turn their passion into a successful business with high-quality printed and digital marketing products at an affordable price.We have over 80 product teams in our engineering department building...
