Support Analyst First Line

hace 4 semanas

Santa Cruz de Tenerife, España Grupo Crit A tiempo completo

Santa Cruz de Tenerife, Santa Cruz de TenerifeVous souhaitez vivre une expérience dans l'une des îles les plus attrayantes d'Europe ?Vous souhaitez faire partie d'une multinationale leader dans son secteur et offrant des perspectives d'évolution professionnelle en son sein?Alors cette offre d'emploi pourrait vous intéresser.Vous trouverez ci-dessous plus d'informations sur les tâches à accomplir :- Interagir avec les clients par téléphone, par courrier électronique et sur l'internet, en fournissant une assistance technique et des capacités de résolution des problèmes.- Identifier, évaluer et classer par ordre de priorité les problèmes et les plaintes des clients.- Analyser les problèmes des clients et formuler des plans de résolution.- Contribuer à l'identification des lacunes dans la résolution des problèmes au sein du service d'assistance et rédiger des soumissions dans la base de connaissances en conséquence.- Évaluer les nouveaux services, processus et technologies introduits au sein du service d'assistance.- Participer aux activités de formation du service, y compris aux programmes de formation visant à soutenir les nouvelles technologies, les procédures et les améliorations du service à la clientèle.- Travailler avec le personnel du département pour promouvoir, développer et maintenir des valeurs fortes en matière de service à la clientèle.- Transmettre les problèmes non résolus aux responsables de l'assistance, au groupe de service désigné (client).- Langues obligatoires : Français et anglais courant- Lieu de travail : Présentiel pendant les heures de bureau à Tenerife - Hybride avec travail à distance jusqu'à 75% sera évalué après 6 mois en fonction des besoins de l'entreprise et de la performance individuelle.- Compétences de base en informatique- Bonnes compétences en communication- Disponibilité pour travailler en équipes : 7x24 (40 heures par semaine - 5 jours par semaine)- Expérience avancée en matière de développement organisationnel : Orientation vers le service, perspicacité, coopération proactive- Compréhension de base des principes, théories et pratiques de la dynamique de groupe et/ou du développement d'équipe- Développement commercial de base : orientation vers les#J-18808-Ljbffr

  • Support Analyst First Line

    hace 2 semanas

    Santa Cruz de Tenerife, España Grupo Crit A tiempo completo

    Responsibilities- Interact with customers via telephone, e-mail and the web, providing technical support and problems solving abilities.- Identify, evaluate and prioritize customer problems and complaints.- Analyze customer problems and formulate plans of resolution.- Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions...

  • Support Analyst First Line

    hace 2 semanas

    Santa Cruz de Tenerife, España Grupo Crit A tiempo completo

    Completa Responsibilities- Interact with customers via telephone, e-mail and the web, providing technical support and problems solving abilities.- Identify, evaluate and prioritize customer problems and complaints.- Analyze customer problems and formulate plans of resolution.- Assist in identifying resolution gaps at the helpdesk and author knowledge base...

  • Support Analyst First Line

    hace 2 semanas

    Santa Cruz de Tenerife, España Grupo Crit A tiempo completo

    Responsibilities • Interact with customers via telephone, e-mail and the web, providing technical support and problems solving abilities.• Identify, evaluate and prioritize customer problems and complaints.• Analyze customer problems and formulate plans of resolution.• Assist in identifying resolution gaps at the helpdesk and author knowledge base...

  • Support Analyst First Line

    hace 3 semanas

    Santa Cruz de Tenerife, España Grupo Crit A tiempo completo

    Completa Responsibilities• Interact with customers via telephone, e-mail and the web, providing technical support and problems solving abilities.• Identify, evaluate and prioritize customer problems and complaints.• Analyze customer problems and formulate plans of resolution.• Assist in identifying resolution gaps at the helpdesk and author...

  • Support Analyst First Line

    hace 3 semanas

    Santa Cruz de Tenerife, España Grupo Crit A tiempo completo

    Responsibilities• Interact with customers via telephone, e-mail and the web, providing technical support and problems solving abilities.• Identify, evaluate and prioritize customer problems and complaints.• Analyze customer problems and formulate plans of resolution.• Assist in identifying resolution gaps at the helpdesk and author knowledge base...

  • Support Analyst First Line

    hace 3 meses

    Santa Cruz de Tenerife, España Grupo Crit A tiempo completo

    Support Analyst First Line (Tenerife-Dutch)Responsibilities:Interact with customers via telephone, e-mail and the web, providing technical support and problem-solving abilities.Identify, evaluate and prioritize customer problems and complaints.Analyze customer problems and formulate plans of resolution.Assist in identifying resolution gaps at the helpdesk...

  • Support Analyst First Line

    hace 2 meses

    Santa Cruz de Tenerife, España Grupo Crit A tiempo completo

    Support Analyst First Line (Tenerife-Dutch) Responsibilities: Interact with customers via telephone, e-mail and the web, providing technical support and problem-solving abilities.Identify, evaluate and prioritize customer problems and complaints.Analyze customer problems and formulate plans of resolution.Assist in identifying resolution gaps at the helpdesk...

  • Support Analyst First Line

    hace 3 semanas

    Santa Cruz de Tenerife, España Grupo Crit A tiempo completo

    Support Analyst First Line (Tenerife-Dutch) Responsibilities: Interact with customers via telephone, e-mail and the web, providing technical support and problem-solving abilities. Identify, evaluate and prioritize customer problems and complaints. Analyze customer problems and formulate plans of resolution. Assist in identifying resolution gaps at the...

  • First Line Technical Support Specialist

    hace 4 días

    Santa Cruz de Tenerife, Santa Cruz de Tenerife, España Crit Interim España Ett A tiempo completo

    Job DescriptionWe are seeking a highly skilled First Line Technical Support Specialist to join our team at Crit Interim España Ett.This is a dynamic role that requires excellent communication and problem-solving skills, as well as the ability to work in a fast-paced environment.

  • Support Analyst First Line

    hace 3 días

    Las Palmas de Gran Canaria, España Grupo Crit A tiempo completo

    Support analyst first line (Las Palmas - Dutch)- Interact with customers via telephone, e-mail and the web, providing technical support and problems solving abilities.- Identify, evaluate and prioritize customer problems and complaints.- Analyze customer problems and formulate plans of resolution.- Assist in identifying resolution gaps at the helpdesk and...

  • Support Analyst First Line

    hace 2 semanas

    Las Palmas de Gran Canaria, España Grupo Crit A tiempo completo

    Support Analyst First Line (Las Palmas - Dutch) Responsibilities:Interact with customers via telephone, e-mail and the web, providing technical support and problem-solving abilities.Identify, evaluate and prioritize customer problems and complaints.Analyze customer problems and formulate plans of resolution.Assist in identifying resolution gaps at the...

  • Support Analyst First Line

    hace 3 días

    Las Palmas de Gran Canaria, España Grupo Crit A tiempo completo

    Support analyst first line (Las Palmas - Dutch) • Interact with customers via telephone, e-mail and the web, providing technical support and problems solving abilities.• Identify, evaluate and prioritize customer problems and complaints.• Analyze customer problems and formulate plans of resolution.• Assist in identifying resolution gaps at the...

  • Support Analyst First Line

    hace 3 días

    Las Palmas de Gran Canaria, España Grupo Crit A tiempo completo

    Support analyst first line (Las Palmas - Dutch) • Interact with customers via telephone, e-mail and the web, providing technical support and problems solving abilities.• Identify, evaluate and prioritize customer problems and complaints.• Analyze customer problems and formulate plans of resolution.• Assist in identifying resolution gaps at the...

  • Support analyst first line

    hace 4 días

    Las Palmas de Gran Canaria, España Grupo Crit A tiempo completo

    Support analyst first line (Las Palmas - Dutch) • Interact with customers via telephone, e-mail and the web, providing technical support and problems solving abilities. • Identify, evaluate and prioritize customer problems and complaints. • Analyze customer problems and formulate plans of resolution. • Assist in identifying resolution gaps at the...

  • Support Analyst First Line

    hace 1 mes

    Santa Cruz de Tenerife, España domestiko.com A tiempo completo

    ResponsibilitiesInteract with customers via telephone, e-mail and the web, providing technical support and problems solving abilities.Identify, evaluate and prioritize customer problems and complaints.Analyze customer problems and formulate plans of resolution.Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions...

  • Support Analyst First Line

    hace 1 mes

    Santa Cruz de Tenerife, España domestiko.com A tiempo completo

    Responsibilities Interact with customers via telephone, e-mail and the web, providing technical support and problems solving abilities. Identify, evaluate and prioritize customer problems and complaints. Analyze customer problems and formulate plans of resolution. Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions...

  • Support Analyst First Line

    hace 4 semanas

    Santa Cruz de Tenerife, España Domestiko.Com A tiempo completo

    Responsibilities Interact with customers via telephone, e-mail and the web, providing technical support and problems solving abilities.Identify, evaluate and prioritize customer problems and complaints.Analyze customer problems and formulate plans of resolution.Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions...

  • Support Analyst First Line

    hace 4 semanas

    Santa Cruz de Tenerife, España buscojobs España A tiempo completo

    ResponsibilitiesInteract with customers via telephone, e-mail and the web, providing technical support and problems solving abilities.Identify, evaluate and prioritize customer problems and complaints.Analyze customer problems and formulate plans of resolution.Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions...

  • Support Analyst First Line

    hace 4 semanas

    Santa Cruz de Tenerife, España Grupo Crit A tiempo completo

    ResponsibilitiesInteract with customers via telephone, e-mail and the web, providing technical support and problem-solving abilities.Identify, evaluate and prioritize customer problems and complaints.Analyze customer problems and formulate plans of resolution.Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions...

  • Support Analyst First Line

    hace 3 semanas

    Santa Cruz de Tenerife, España Domestiko.Com A tiempo completo

    ResponsibilitiesInteract with customers via telephone, e-mail, and the web, providing technical support and problem-solving abilities.Identify, evaluate, and prioritize customer problems and complaints.Analyze customer problems and formulate plans of resolution.Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions...