Technical Services Manager, Barcelona
hace 1 mes
Technical Services Manager en Barcelona. You will join us as our new Technical Service Manager. Technical Service is a very important contributor for the success of the EMEA region and the area of responsibility for this role is very wide. It therefore requires thorough knowledge of products company processes gaming industry standards and customer requirements. You must be competent and able to plan many kinds of operational activities and customer support. You must be an excellent leader who can discover the most efficient ways to run the business by standardizing the tools and systems used by the Global Organization while working with the regional management team to meet common goals. The technical services in EMEA consists of 8 staff members that are primarily responsible for servicing installing and removing EGM s (slot machines) at customer locations as well as providing remote support to customers for installations and problem solving. You will be responsible for managing this global team. What Youll Do This role requires interacting directly with technical and slot managers across the region to coordinate installation/removal activity and to resolve customer satisfaction situations. There are also two major distributors with one in France and one in South Africa that require ongoing support. Business travel expectations are 25 to 50 of time and the primary on-site work location is Barcelona. There will be some opportunity for remote working. The goal is to safeguard and augment the efficiency of the company s operations to facilitate accelerating development and long-term success. Leadership and Team Management Lead a team of talented service technicians to support the EMEA region. Provide team leadership shared vision and positive communications to achieve the Aristocrat s vision and strategy consistent with the Aristocrat s core values and team principles. Build strong relationships and collaborative partnerships with colleagues from around the world. Establish a positive participative and collaborative team environment that inspires creative high-performing continuous improvement and engaged team members. Responsible for attracting selecting and onboarding a diverse and qualified team and determining the appropriate team resource requirements to meet Global Technology Services EMEA strategic direction. Plan and direct organizational development of assigned personnel that he/she is assigned. Areas include technical training customer service and business acumen. Manage large resources assigned and facilitate the assignments of staffing to the service model. Be a member of the EMEA leadership team contribute to the region being able to achieve company goals. Develops service relationships with customer representatives and meets with appropriate individuals as the company s representative in the region. Technical Service Management Ensure quality-first service on the field with seamless execution. Lead the coordination and execution of installations product conversions and training. Ensure these are delivered within committed timeframes meeting customer and business expectations. Monitor the process from start to finish identifying any obstacles and implementing solutions to avoid delays. Manage the monitoring analysis and reporting of product technical issues including the investigation and troubleshooting of faults related to gaming machines or systems. Lead root-cause analysis ensure timely resolution of issues and implement corrective actions. Provide real-time support to field service technicians when more complex technical issues arise guiding them through troubleshooting and resolution procedures. Also work directly with customers when escalated issues require a higher level of technical expertise. Develop implement and monitor appropriate performance measures to track service efficiency and technical outcomes. Create and man
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Technical Services
hace 1 mes
Barcelona, España Aristocrat A tiempo completoTechnical Services Manager, Barcelona Barcelona - ESP Technical Services Manager en Barcelona. You will join us as our new Technical Service Manager. Technical Service is a very important contributor to the success of the EMEA region, and the area of responsibility for this role is very wide. It therefore requires thorough knowledge of products, company...
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Technical Services
hace 1 mes
Barcelona, España Aristocrat A tiempo completoTechnical Services Manager, Barcelona Barcelona - ESP Technical Services Manager en Barcelona. You will join us as our new Technical Service Manager. Technical Service is a very important contributor to the success of the EMEA region, and the area of responsibility for this role is very wide. It therefore requires thorough knowledge of products, company...
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Technical Services Manager, Barcelona
hace 1 mes
Barcelona, España Aristocrat A tiempo completo.Technical Services Manager, Barcelona Barcelona - ESP, Barcelona, ESYou will join us as our new Technical Service Manager. Technical Service is a very important contributor for the success of the EMEA region and the area of responsibility for this role is very wide. It therefore requires thorough knowledge of products, company processes, gaming industry...
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Technical Services Manager, Barcelona
hace 1 mes
Barcelona, España Aristocrat A tiempo completo.Technical Services Manager, Barcelona Barcelona - ESP, Barcelona, ES You will join us as our new Technical Service Manager. Technical Service is a very important contributor for the success of the EMEA region and the area of responsibility for this role is very wide. It therefore requires thorough knowledge of products, company processes, gaming industry...
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Technical Services
hace 1 mes
Barcelona, España Aristocrat A tiempo completoTechnical Services Manager, BarcelonaBarcelona - ESP Technical Services Manager en Barcelona. You will join us as our new Technical Service Manager. Technical Service is a very important contributor to the success of the EMEA region, and the area of responsibility for this role is very wide. It therefore requires thorough knowledge of products, company...
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Technical Services Manager, Barcelona
hace 1 mes
Barcelona, España Aristocrat A tiempo completoTechnical Services Manager, BarcelonaBarcelona - ESP, Barcelona, ESYou will join us as our new Technical Service Manager. Technical Service is a very important contributor for the success of the EMEA region and the area of responsibility for this role is very wide. It therefore requires thorough knowledge of products, company processes, gaming industry...
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Technical Services Manager, Barcelona
hace 1 mes
Barcelona, España Aristocrat A tiempo completoTechnical Services Manager, Barcelona Barcelona - ESP, Barcelona, ES You will join us as our new Technical Service Manager.Technical Service is a very important contributor for the success of the EMEA region and the area of responsibility for this role is very wide.It therefore requires thorough knowledge of products, company processes, gaming industry...
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Technical Services Manager, Barcelona
hace 3 semanas
Barcelona, España Aristocrat A tiempo completoTechnical Services Manager, BarcelonaBarcelona - ESP, Barcelona, ESYou will join us as our new Technical Service Manager. Technical Service is a very important contributor for the success of the EMEA region and the area of responsibility for this role is very wide. It therefore requires thorough knowledge of products, company processes, gaming industry...
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Technical Services Manager, Barcelona
hace 1 mes
Barcelona, España Aristocrat A tiempo completoTechnical Services Manager, Barcelona Barcelona - ESP, Barcelona, ES You will join us as our new Technical Service Manager. Technical Service is a very important contributor for the success of the EMEA region and the area of responsibility for this role is very wide. It therefore requires thorough knowledge of products, company processes, gaming industry...
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Technical Services Manager, Barcelona
hace 1 mes
Barcelona, España Aristocrat A tiempo completoTechnical Services Manager, BarcelonaBarcelona - ESP, Barcelona, ESYou will join us as our new Technical Service Manager. Technical Service is a very important contributor for the success of the EMEA region and the area of responsibility for this role is very wide. It therefore requires thorough knowledge of products, company processes, gaming industry...
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Technical Services Manager, Barcelona
hace 3 semanas
Barcelona, España Aristocrat A tiempo completo.Technical Services ManagerYou will join us as our new Technical Service Manager. Technical Service is a very important contributor for the success of the EMEA region and the area of responsibility for this role is very wide. It therefore requires thorough knowledge of products company processes gaming industry standards and customer requirements. You must...
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Technical Services Manager, Barcelona
hace 1 mes
Barcelona, España Aristocrat A tiempo completoTechnical Services Manager en Barcelona.You will join us as our new Technical Service Manager.Technical Service is a very important contributor for the success of the EMEA region and the area of responsibility for this role is very wide.It therefore requires thorough knowledge of products company processes gaming industry standards and customer...
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Technical Services Manager, Barcelona
hace 3 semanas
Barcelona, España Aristocrat A tiempo completoTechnical Services Manager You will join us as our new Technical Service Manager.Technical Service is a very important contributor for the success of the EMEA region and the area of responsibility for this role is very wide.It therefore requires thorough knowledge of products company processes gaming industry standards and customer requirements.You must be...
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Operations Manager
hace 4 semanas
Barcelona, Barcelona, España Aristocrat Gaming A tiempo completoCompany OverviewAristocrat Gaming is a leading provider of gaming solutions. As our new Operations Manager - Technical Services, you will play a key role in supporting the success of the EMEA region.About the RoleWe are seeking an experienced Operations Manager - Technical Services to join our team. The successful candidate will be responsible for managing a...
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Technical Services Manager
hace 2 meses
Barcelona, España Aristocrat Gaming A tiempo completoTechnical Services Manager Barcelona Barcelona, Catalonia, ES You will join us as our new Technical Service Manager. Technical Service is a very important contributor for the success of the EMEA region and the area of responsibility for this role is very wide. It therefore requires thorough knowledge of products, company processes, gaming industry standards,...
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Technical Services Manager
hace 1 mes
Barcelona, España Aristocrat Gaming A tiempo completo.You will join us as our new Technical Service Manager. Technical Service is a very important contributor for the success of the EMEA region and the area of responsibility for this role is very wide. It therefore requires thorough knowledge of products, company processes, gaming industry standards, and customer requirements. You must be competent and able to...
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Technical Services Manager
hace 2 meses
Barcelona, España Aristocrat A tiempo completo.You will join us as our new Technical Service Manager. Technical Service is a very important contributor for the success of the EMEA region and the area of responsibility for this role is very wide. It therefore requires thorough knowledge of products, company processes, gaming industry standards, and customer requirements. You must be competent and able to...
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Technical Services Manager
hace 2 meses
Barcelona, España Aristocrat Gaming A tiempo completo.You will join us as our new Technical Service Manager. Technical Service is a very important contributor for the success of the EMEA region and the area of responsibility for this role is very wide. It therefore requires thorough knowledge of products, company processes, gaming industry standards, and customer requirements. You must be competent and able to...
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Technical Services Director, EMEA Operations
hace 1 mes
Barcelona, Barcelona, España buscojobs España A tiempo completoAbout the Company: Buscojobs España is a leading provider of gaming solutions in the EMEA region. We are seeking an experienced Technical Services Manager to join our team in Barcelona.
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Lead, Technical Services Barcelona
hace 2 meses
Barcelona, España Mongodb A tiempo completo.MongoDB's mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB...
