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Technical Services Manager, Barcelona
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.Technical Services Manager, Barcelona Barcelona - ESP, Barcelona, ES You will join us as our new Technical Service Manager. Technical Service is a very important contributor for the success of the EMEA region and the area of responsibility for this role is very wide. It therefore requires thorough knowledge of products, company processes, gaming industry standards, and customer requirements. You must be competent and able to plan many kinds of operational activities and customer support. You must be an excellent leader who can discover the most efficient ways to run the business by standardizing the tools and systems used by the Global Organization while working with the regional management team to meet common goals. The technical services in EMEA consists of 8 staff members that are primarily responsible for servicing, installing, and removing EGM s (slot machines) at customer locations as well as providing remote support to customers for installations and problem solving. You will be responsible for managing this global team. What You'll Do This role requires interacting directly with technical and slot managers across the region to coordinate installation/removal activity and to resolve customer satisfaction situations. There are also two major distributors with one in France and one in South Africa that require ongoing support. Business travel expectations are 25 to 50% of time and the primary on-site work location is Barcelona. There will be some opportunity for remote working. The goal is to safeguard and augment the efficiency of the company s operations to facilitate accelerating development and long-term success. Leadership and Team Management Lead a team of talented service technicians to support the EMEA region. Provide team leadership, shared vision, and positive communications to achieve Aristocrat s vision and strategy consistent with Aristocrat s core values and team principles. Build strong relationships and collaborative partnerships with colleagues from around the world. Establish a positive, participative, and collaborative team environment that inspires creative, high-performing, continuous improvement, and engaged team members. Responsible for attracting, selecting, and onboarding a diverse and qualified team and determining the appropriate team resource requirements to meet Global Technology Services EMEA strategic direction. Plan and direct organizational development of assigned personnel that he/she is assigned. Areas include technical training, customer service, and business acumen. Manage large resources assigned and facilitate the assignments of staffing to the service model. Be a member of the EMEA leadership team and contribute to the region being able to achieve company goals. Develop service relationships with customer representatives and meet with appropriate individuals as the company s representative in the region
