(Inicio Inmediato) Digital Customer Success Manager For Spanish Market
hace 2 semanas
.Job TitleDigital Customer Success Manager for Spanish MarketSummary:As a Digital Customer Success Senior Specialist, you will manage a portfolio of customers in Spain, ensuring the growth of key Amadeus solutions adoption. You will collaborate with the sales team, onboard new customers, champion specific Amadeus solutions, and run projects across EMEA. Key skills include communication, marketing, project management, technological understanding, and commercial experience. Your mission is to empower customers to maximize the value of Amadeus solutions, focusing on small and medium-sized enterprises (SMEs) in the Spanish market and activities across the EMEA region. Customer Success Managers (CSMs) aim to support customer business expansion by understanding their needs and promoting the early adoption and best usage of Amadeus products. They ensure fast and precise responses to customer needs, leading the post-sales cycle, promoting renewals, and expanding accounts. In this role you will: Manages a team of Staff employees and has accountability for their performance and results. Sets performance objectives, conducts performance reviews and recommends pay actionAdopt team vision in line with the department strategy and operational challenges and translates it into a concrete action plan. Works with a high level of autonomy, with some guidance from Senior Manager. ?Acts as a reference across multiple areas, anticipating solutions to complex problems.?Optimizes efficiency based on knowledge and experience with the policies, procedures and business plan.Provide support to Account Managers (AMs) in renewals and expansion efforts (upselling).Monitor performance and key metrics such as customer satisfaction, solution adoption, usage, value delivered, churn rate, and growth through upsells, implementing corrective actions as needed.Ensure alignment with different stakeholders/areas to secure the best customer experience and results, arbitrating when necessary.Play a supportive role in critical retention cases where customers encounter technical or commercial challenges.Conduct big webinars to evaluate the benefits of Amadeus services and sell services during webinars.Utilize strong communication skills to connect with clients, explain Amadeus services, and attend events.Manage the transition phase as the Sales team shifts objectives to Customer Success.Collaborate with internal teams to update processes, services, and automation.Lead key projects, such as developing a digital portal for customers to perform various activities.Understand customer needs and share intelligence with the organization.About the ideal candidate: 7-10 years of experience in Customer Success Management with a focus on the Spanish market.Experience from travel industry is importantStrong commercial background and proficiency in marketing and communication skills.Ability to conduct and lead impactful webinars.Experience in managing teams through transition phases
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Customer Success Manager For Small Medium Travel Agencies
hace 2 semanas
Madrid, España 1011 Amadeus It Group S.A. A tiempo completo.Customer Success Manager for Small Medium Travel Agencies - Spanish Market page is loaded Customer Success Manager for Small Medium Travel Agencies - Spanish Market Apply locations Madrid time type Full time posted on Posted Today job requisition id R20133 Job TitleCustomer Success Manager for Small Medium Travel Agencies - Spanish Market Summary:As a...
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Madrid, España 1011 Amadeus It Group S.A. A tiempo completo.Customer Success Manager for Small Medium Travel Agencies - Spanish Market page is loaded Customer Success Manager for Small Medium Travel Agencies - Spanish Market Apply locations Madrid time type Full time posted on Posted Yesterday job requisition id R20133 Job TitleCustomer Success Manager for Small Medium Travel Agencies - Spanish Market Summary:As a...
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Digital Customer Success Manager
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Customer Success Manager For Small Medium Travel Agencies
hace 2 semanas
Madrid, España 1011 Amadeus It Group S.A. A tiempo completoCustomer Success Manager for Small Medium Travel Agencies - Spanish Market page is loaded Customer Success Manager for Small Medium Travel Agencies - Spanish Market Apply locations Madrid time type Full time posted on Posted Yesterday job requisition id R20133 Job TitleCustomer Success Manager for Small Medium Travel Agencies - Spanish Market Summary:As a...
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Customer Success Manager For Small Medium Travel Agencies
hace 2 semanas
Madrid, España 1011 Amadeus It Group S.A. A tiempo completoCustomer Success Manager for Small Medium Travel Agencies - Spanish Market page is loaded Customer Success Manager for Small Medium Travel Agencies - Spanish Market Apply locations Madrid time type Full time posted on Posted Today job requisition id R20133 Job TitleCustomer Success Manager for Small Medium Travel Agencies - Spanish Market Summary:As a...
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Madrid, Madrid, España 1011 Amadeus It Group S.A. A tiempo completoDigital Customer Success Manager - France & MEA markets page is loaded Digital Customer Success Manager - France & MEA markets Apply locations Madrid Paris Nice time type Full time posted on Posted 5 Days Ago job requisition id R20135 Job Title Digital Customer Success Manager - France & MEA marketsSummary: As a Digital Customer Success Manager, you will...
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Madrid, España 1011 Amadeus It Group S.A. A tiempo completo.Digital Customer Success Manager - France & MEA markets page is loaded Digital Customer Success Manager - France & MEA markets Apply locations Madrid Paris Nice time type Full time posted on Posted 3 Days Ago job requisition id R20135 Job TitleDigital Customer Success Manager - France & MEA markets Summary:As a Digital Customer Success Manager, you will...
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