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.IT Service Owner for Salesforce Apply locations ES-Sarriguren, DE-Hamburg It takes the brightest minds to be a technology leader. It takes imagination to create green energy for the generations to come. At Siemens Gamesa we make real what matters, join our global team. The role of IT Operations for Salesforce is a key player in the Value Center of applications for Wind Power, taking ownership of the day-to-day activities and maintaining excellence in the performance of the application. Siemens Gamesa is part of Siemens Energy, a global leader in energy technology with a rich legacy of innovation spanning over 150 years. Together, we are committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. As a leading player in the wind industry and manufacturer of wind turbines, we are passionate about driving the energy transition and providing innovative solutions that meet the growing energy demand of the global community. At Siemens Gamesa, we are constantly seeking talented individuals to join our team and support our focus on energy transformation. How to contribute to our vision As an IT Operations for Salesforce you are: Responsible for IT Operations regarding Salesforce, and specific add-ons like Conga. Accountable for IT Service Agreements with suppliers. Responsible for fulfillment of service requirements and service levels committed to Siemens Gamesa business. Contribute to planning, design, and implementation of the operational and maintenance environment for IT application or infrastructure landscapes. Facilitate partnership collaboration with IT Service Providers. Clarify issues/cases as a first escalation point. Advise accountable management in all IT operation and maintenance related issues within your area. Review and monitor the performance of the Service Providers based on the SLA and KPIs. Facilitate and govern status and management reporting towards stakeholders (i.E. IT and business stakeholders). Implement procedures for safeguarding data/information security and safety in IT Operations. Review, govern and facilitate application controls, including periodical spot checks of controls to ensure they are correctly documented and followed on a day-to-day basis. Facilitate IT internal reviews and quality pre-checks of control documentation before submission. Govern Handover documentation from IT Project to IT Operations. Keep abreast of developments in industry best practices regarding IT operations and maintenance. Review license usage to ensure compliance and forecast usage in collaboration with IT and business. Budget responsible for IT Service Operations (including supporting IT Services) for planning, forecasting, and monitoring of cost consumptions. What You Need to Make a Difference A passion for renewable energy and a sense for the importance to lead the change
