Service Owner

hace 2 meses

El Prat de Llobregat, España Giesecke+Devrient A tiempo completo

**G+D makes the lives of billions of people around the world more secure. We shape trust in the digital age with built-in security tech in three segments: Digital Security, Financial Platforms and Currency Technology. We have been a reliable partner for our customers for over 170 years with our innovative solutions for SecurityTech We are an international technology group and traditional family business with over 14,000 employees in 40 countries. Creating Confidence is our path to success. Trust is the basis of our collaboration within G+D.**

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**We are the reliable partner for all challenges resulting from the Internet of Things. We offer a complete connectivity portfolio for mobile network operators, automotive manufacturers, technology companies such as chip and module manufacturers as well as transport and logistics providers. Our portfolio includes highly secure solutions in the area of connectivity & IoT, from classic SIM, eSIM and iSIM, to the associated embedded operating systems and life cycle management, through to services for global connectivity and IoT solutions. Do you want to actively shape the digital transformation with us?**

***

**Giesecke+Devrient **is a global company that offers security technologies, both in the physical and digital world. Every day, billions of people benefit from G+D innovations in their personal and business lives. With more than 14,000 employees across more than 30 countries, we develop, manufacture, and distribute products and solutions for the safeguarding of payment processes, identities, connectivity, and data. **G+D Mobile Security**, the world leader in secure telecommunications systems via SIM / eSIM, is looking for a** Service Owner** in Barcelona. The Service Owner has the end-to-end responsibility for services delivered by Professional Services, which also includes management of the service portfolio to ensure the right service mix, as well as being aware of impact of changes on services. In order to have the overall end-to-end service expertise and awareness of all matters that affects the service, the Service Owner is required to have excellent interpersonal and internal stakeholder management skills, as well as deep technical skills in applicable service areas.

**Your Tasks**:

- Service and service portfolio shadow P/L in accordance with defined service and Professional Services strategy and targets.
- Be the service interface towards R&D and Design N’ Architecture, and towards Product Management in the PLM process.
- Forecast capacity in regards to new services to be provided to Service Delivery & Operations to enable them to forecast staffing and resource needs
- Proactive horizontal communication across Service Delivery & Operations and Service Quality & Excellence in Professional Services for Service Lifecycle Management (SLM).
- Define new services, SLAs, updates and changes in datacenter strategies in collaboration with Solution Sales Manager and Cloud & DC Manager.
- Close collaboration with Service & Process Specialist, Design Architects, and Service Design Specialists in regards to defining, planning and executing on service specification requirements on new and existing services.
- Be the bridge for the service between Product Management and Service Delivery & Operations as well as to define, put requirements on and support Service Delivery & Operations in regards to service delivery capabilities needed.
- Follow Professional Services global policies, procedures and tools.
- Meet compliance and information security requirements related to the service.
- Evaluate, improve and add applicable work instructions.
- Identify and address day-to-day continuous improvement activities towards Regional Service Quality Manager and/or supervisor for further actions, related to tools, procedures and compliance fulfilment.
- Timely and accurate time reporting

**Your Profile**:

- University degree or equivalent experience or education.
- Minimum of 2 years of experience from Service Lifecycle / Portfolio Management / Product Management, preferably as service or portfolio owner.
- Experience of IT, Cloud technologies and/or Security information systems.
- IT, Telecommunications and/or Payment industry experience.
- Experience in R&D, IT and/or related engineering field.
- Deep understanding of complex software solutions, software services and solution portfolio.
- Preferably experience with working across different cultures.
- Preferably ITIL v3 foundation certified

**What’s great about working with us**:

- ** Inclusive Culture**: Join a diverse, people-oriented environment with team members from various nationalities and backgrounds. We promote equality and are LGBT+ friendly.
- ** Global Collaboration**: Work collaboratively with stakeholders around the globe.
- ** Career Development**: Benefit from continuous training, coaching, and talent development programs.
- ** Social Benefits**:flexible compensation (transport tickets, training, priva

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