Customer Onboarding Specialist Barcelona • Fulltime • Onboarding Success
hace 17 horas
At SiteMinder we believe the individual contributions of our employees are what drive our success. That's why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences, and perspectives. Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of doing so. It's in our differences that we will keep revolutionising the way for our customers. We are better together
What We Do… We're people who love technology but know that hoteliers just want things to be simple. So since 2006 we've been constantly innovating our world-leading hotel commerce platform to help accommodation owners find and book more guests online - quickly and simply.
We've helped everyone from boutique hotels to big chains, enabling travellers to book igloos, cabins, castles, holiday parks, campsites, pubs, resorts, Airbnbs, and everything in between.
And today, we're the world's leading open hotel commerce platform, supporting 44,500 hotels in 150 countries - with over 100 million reservations processed by SiteMinder's technology every year.
Customer Onboarding Specialist Hybrid Role: Candidates must be able to commute twice per week to our offices in Barcelona, Spain As our Customer Onboarding Specialist, you provide software training to our hotel customers across Europe via screenshare, chat, and phone. You'll use an engaging and informative style to ensure our customers understand how to use the products and benefit from all its features.
We provide you with product and internal software training and pair you with a seasoned buddy to perform mock training before we have you training our customers.
All we ask of you is an amazing, go-getting attitude and your passion for providing and striving for a positive customer experience (this we can't train).
What you'll do… Qualify customer requirements, identify the appropriate set up requirements and prepare the customers for core product implementationDeliver a high standard of customer training on the chosen SiteMinder product via a digital communication platformClearly communicate SiteMinder's support procedures to the customer to ensure their ongoing satisfaction with our customer serviceTake ownership of customer's problems and seek to identify, respond and resolve any customer issuesDrive customer projects forward, taking ownership of each project meeting its objectivesWhat you have… Fluent Language Skills: Spanish, English, and FrenchYou will have proven customer service experience with a passion for providing a premium customer experienceYou are tech-savvy with a sound knowledge of all things technologyYou have worked towards targets and are goal-orientedYou are always thinking about the customer experienceExperience in the hotel industry in admin roles, hotel digital marketing, or in a SaaS company is a plusOur Perks & Benefits… Equity packages for you to be a part of the SiteMinder journeyHybrid working model (in-office & from home)Mental health and well-being initiativesGenerous parental (including secondary) leave policyPaid birthday, study, and volunteering leave every yearSponsored social clubs, team events, and celebrationsEmployee Resource Groups (ERG) to help you connect and get involvedDoes this job sound like you? If yes, we'd love for you to be part of our team Please send a copy of your resume and our Talent Acquisition team will be in touch.
When you apply, please tell us the pronouns you use and any adjustments you may need during the interview process. We encourage people from underrepresented groups to apply.
#J-18808-Ljbffr
-
Barcelona, España Siteminder A tiempo completo.At SiteMinder we believe the individual contributions of our employees are what drive our success. That's why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives. Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of...
-
Barcelona, España Siteminder A tiempo completo.At SiteMinder we believe the individual contributions of our employees are what drive our success. That's why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives. Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of...
-
Barcelona, España Siteminder A tiempo completo.At SiteMinder we believe the individual contributions of our employees are what drive our success. That's why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives. Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of...
-
Barcelona, España Siteminder A tiempo completo.At SiteMinder we believe the individual contributions of our employees are what drive our success. That's why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives. Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of...
-
Barcelona, España Siteminder A tiempo completoAt SiteMinder we believe the individual contributions of our employees are what drive our success.That's why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives.Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of doing...
-
Barcelona, España Siteminder A tiempo completoAt SiteMinder we believe the individual contributions of our employees are what drive our success. That's why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives. Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of...
-
Barcelona, España SiteMinder A tiempo completoAt SiteMinder we believe the individual contributions of our employees are what drive our success. That’s why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences, and perspectives. Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of...
-
Barcelona, España SiteMinder A tiempo completoAt SiteMinder we believe the individual contributions of our employees are what drive our success. That’s why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences, and perspectives. Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of...
-
Barcelona, España Siteminder A tiempo completoAt SiteMinder we believe the individual contributions of our employees are what drive our success.That's why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives.Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of doing...
-
Barcelona, España Siteminder A tiempo completoAt SiteMinder we believe the individual contributions of our employees are what drive our success. That's why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives. Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of...
-
Barcelona, España Siteminder A tiempo completoAt SiteMinder we believe the individual contributions of our employees are what drive our success. That's why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences, and perspectives. Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of...
-
Barcelona, España SiteMinder A tiempo completoAt SiteMinder we believe the individual contributions of our employees are what drive our success. That’s why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives. Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of...
-
Barcelona, España SiteMinder A tiempo completoAt SiteMinder we believe the individual contributions of our employees are what drive our success. That’s why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives. Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of...
-
Barcelona, España SiteMinder A tiempo completoAt SiteMinder we believe the individual contributions of our employees are what drive our success. That’s why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives. Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of...
-
Barcelona, España Siteminder A tiempo completo.At SiteMinder we believe the individual contributions of our employees are what drive our success. That's why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences, and perspectives. Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of...
-
Customer Onboarding Specialist
hace 1 mes
Barcelona, España Cobee A tiempo completoAbout Us & Our Culture We, employees, need a much more engaging solution around our compensation, and that's why Cobee was born.Since we created Cobee back in November 2018, our vision has been unwavering: to become the most desirable solution for employees to get compensated at work .As we fight for that vision, we truly believe that we can improve the...
-
Onboarding Manager Barcelona Fulltime Os Mgt
hace 1 mes
Barcelona, España Siteminder A tiempo completo.At SiteMinder we believe the individual contributions of our employees are what drive our success. That's why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives. Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of...
-
Onboarding Manager Barcelona Fulltime Os Mgt
hace 2 meses
Barcelona, España Siteminder A tiempo completo.At SiteMinder we believe the individual contributions of our employees are what drive our success. That's why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives. Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of...
-
Onboarding Manager Barcelona Fulltime Os Mgt
hace 2 meses
Barcelona, Barcelona, España Siteminder A tiempo completoAbout UsSiteminder is a world-leading hotel commerce platform that helps accommodation owners find and book more guests online - quickly and simply. Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of doing so.About the RoleThe Customer Onboarding Manager ensures the efficient operation of Siteminder's...
-
Onboarding Manager Barcelona • Fulltime • Os Mgt
hace 2 meses
Barcelona, España Siteminder A tiempo completoAt SiteMinder we believe the individual contributions of our employees are what drive our success. That's why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives. Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of...
