Customer Onboarding Specialist Barcelona • FullTime • Onboarding Success

hace 4 semanas

Barcelona, España SiteMinder A tiempo completo

At SiteMinder we believe the individual contributions of our employees are what drive our success. That’s why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives. Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of doing so. It’s in our differences that we will keep revolutionising the way for our customers. We are better together

What We Do…

We’re people who love technology but know that hoteliers just want things to be simple. So since 2006 we’ve been constantly innovating our world-leading hotel commerce platform to help accommodation owners find and book more guests online - quickly and simply.

We’ve helped everyone from boutique hotels to big chains, enabling travellers to book igloos, cabins, castles, holiday parks, campsites, pubs, resorts, Airbnbs, and everything in between.

And today, we’re the world’s leading open hotel commerce platform, supporting 44,500 hotels in 150 countries - with over 100 million reservations processed by SiteMinder’s technology every year.

Customer Onboarding Specialist

Hybrid Role: Candidates must be able to commute twice per week to our offices in Barcelona, Spain

As our Customer Onboarding Specialist, you provide software training to our hotel customers across Europe via screenshare, chat, and phone. You'll use an engaging and informative style to ensure our customers understand how to use the products and benefit from all its features.

We provide you with product and internal software training and pair you with a seasoned buddy to perform mock training before we have you training our customers.

All we ask of you is amazing, go-getting attitude and your passion for providing and striving for a positive customer experience (this we can't train).

What you’ll do…

  • Qualify customer requirements, identify the appropriate set up requirements and prepare the customers for core product implementation

  • Deliver a high standard of customer training on the chosen SiteMinder product via a digital communication platform

  • Clearly communicate SiteMinder's support procedures to the customer to ensure their ongoing satisfaction with our customer service

  • Take ownership of customer's problems and seek to identify, respond and resolve any customer issues

  • Drive customer projects forward, taking ownership of each project meeting it’s objectives

What you have…

  • Language Skills: Spanish, English and Portuguese is a plus

  • You will have proven customer service experience with a passion for providing a premium customer experience

  • You are tech savvy with a sound knowledge of all things technology

  • You have worked towards targets and are goal oriented

  • You are always thinking about the customer experience

  • Experience in the hotel industry in admin roles, hotel digital marketing or in a SaaS company is a plus

Our Perks & Benefits…

- Equity packages for you to be a part of the SiteMinder journey

- Hybrid working model (in-office & from home)

- Mental health and well-being initiatives

- Generous parental (including secondary) leave policy

- Paid birthday, study and volunteering leave every year

- Sponsored social clubs, team events, and celebrations

- Employee Resource Groups (ERG) to help you connect and get involved

Does this job sound like you? If yes, we'd love for you to be part of our team Please send a copy of your resume and our Talent Acquisition team will be in touch.

When you apply, please tell us the pronouns you use and any adjustments you may need during the interview process. We encourage people from underrepresented groups to apply.

#J-18808-Ljbffr

  • Customer Onboarding Specialist Barcelona Fulltime Onboarding Success

    hace 5 días

    Barcelona, España Siteminder A tiempo completo

    .At SiteMinder we believe the individual contributions of our employees are what drive our success. That's why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives. Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of...

  • Customer Onboarding Specialist Barcelona Fulltime Onboarding Success

    hace 2 meses

    Barcelona, España Siteminder A tiempo completo

    .At SiteMinder we believe the individual contributions of our employees are what drive our success. That's why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives. Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of...

  • Customer Onboarding Specialist Barcelona Fulltime Onboarding Success

    hace 2 meses

    Barcelona, España Siteminder A tiempo completo

    .At SiteMinder we believe the individual contributions of our employees are what drive our success. That's why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives. Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of...

  • Customer Onboarding Specialist Barcelona • Fulltime • Onboarding Success

    hace 2 meses

    Barcelona, España Siteminder A tiempo completo

    At SiteMinder we believe the individual contributions of our employees are what drive our success.That's why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives.Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of doing...

  • Customer Onboarding Specialist Barcelona • Fulltime • Onboarding Success

    hace 2 meses

    Barcelona, España Siteminder A tiempo completo

    At SiteMinder we believe the individual contributions of our employees are what drive our success. That's why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives. Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of...

  • Customer Onboarding Specialist Barcelona Fulltime Onboarding Success

    hace 1 mes

    Barcelona, España Siteminder A tiempo completo

    At SiteMinder we believe the individual contributions of our employees are what drive our success.That's why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives.Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of doing...

  • Customer Onboarding Specialist Barcelona • Fulltime • Onboarding Success

    hace 2 meses

    Barcelona, España Siteminder A tiempo completo

    At SiteMinder we believe the individual contributions of our employees are what drive our success. That's why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives. Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of...

  • Customer Success Onboarding Specialist

    hace 1 mes

    Barcelona, Barcelona, España Blu Selection A tiempo completo

    Job SummaryWe are seeking a highly skilled Customer Success Onboarding Consultant to join our team at Blu Selection. As a Customer Success Onboarding Consultant, you will be responsible for ensuring a seamless onboarding experience for our clients.Key ResponsibilitiesProvide quality assurance by checking that all client product integrations are...

  • Customer Onboarding Specialist

    hace 3 semanas

    Barcelona, España Cobee A tiempo completo

    About Us & Our Culture We, employees, need a much more engaging solution around our compensation, and that's why Cobee was born.Since we created Cobee back in November 2018, our vision has been unwavering: to become the most desirable solution for employees to get compensated at work .As we fight for that vision, we truly believe that we can improve the...

  • Customer Onboarding Specialist

    hace 1 mes

    Barcelona, Barcelona, España Siteminder A tiempo completo

    About UsAt SiteMinder, we believe that our employees' individual contributions drive our success. We strive to create a diverse and inclusive culture that enables our employees to bring their unique perspectives to work.Our MissionWe're a team of innovators who love technology, but know that hoteliers want things to be simple. Since 2006, we've been...

  • Onboarding Manager Barcelona Fulltime Os Mgt

    hace 1 mes

    Barcelona, España Siteminder A tiempo completo

    .At SiteMinder we believe the individual contributions of our employees are what drive our success. That's why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives. Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of...

  • Onboarding Manager Barcelona Fulltime Os Mgt

    hace 2 semanas

    Barcelona, España Siteminder A tiempo completo

    .At SiteMinder we believe the individual contributions of our employees are what drive our success. That's why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives. Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of...

  • Onboarding Manager Barcelona Fulltime Os Mgt

    hace 1 mes

    Barcelona, Barcelona, España Siteminder A tiempo completo

    About UsSiteminder is a world-leading hotel commerce platform that helps accommodation owners find and book more guests online - quickly and simply. Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of doing so.About the RoleThe Customer Onboarding Manager ensures the efficient operation of Siteminder's...

  • Onboarding Manager Barcelona • Fulltime • Os Mgt

    hace 2 meses

    Barcelona, España Siteminder A tiempo completo

    At SiteMinder we believe the individual contributions of our employees are what drive our success. That's why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives. Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of...

  • Customer Success Onboarding Consultant

    hace 5 meses

    Barcelona, España Blu Selection A tiempo completo

    Are you a communication talent and do you care about customer satisfaction? Would you like to support clients in their onboarding journey? Are you interested in the Talent Industry and Hiring Trends? Then put your skills to the test while working in Barcelona! **Your responsibilities and impact as a Customer Success Onboarding Consultant will be**: -...

  • Onboarding Manager Barcelona • Fulltime • Os Mgt

    hace 2 meses

    Barcelona, España Siteminder A tiempo completo

    At SiteMinder we believe the individual contributions of our employees are what drive our success.That's why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives.Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of doing...

  • Customer Success Onboarding Consultant

    hace 5 meses

    Barcelona, España Blu Selection A tiempo completo

    Are you a communication talent and do you care about customer satisfaction? Would you like to support clients in their onboarding journey? Are you interested in the Talent Industry and Hiring Trends? Then put your skills to the test while working in Barcelona! Tasks Your responsibilities and impact as a Customer Success Onboarding Consultant will be: -...

  • Customer Onboarding Experience Specialist

    hace 7 días

    Barcelona, Barcelona, España Penta A tiempo completo

    We are seeking a skilled Customer Onboarding Experience Specialist to join our dynamic team in Barcelona. As a key member of our Italian customer care team, you will play a vital role in shaping the onboarding experience for Qonto's Italian customers.Company OverviewQonto is a leading fintech company that provides innovative banking solutions for SMEs and...

  • Onboarding Manager Barcelona • FullTime • OS Mgt

    hace 4 semanas

    Barcelona, España SiteMinder A tiempo completo

    At SiteMinder we believe the individual contributions of our employees are what drive our success. That’s why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives. Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of...

  • Customer Success Onboarding Consultant

    hace 5 meses

    Barcelona, España Blu Selection A tiempo completo

    Are you an excellent communicator who cares about customer satisfaction? Would you like to support clients in their onboarding journey? Are you interested in the Talent Industry and Hiring Trends? Then put your skills to the test while working in Barcelona! **Your responsibilities and impact as a Customer Success Onboarding Consultant will be**: -...