Customer Service Administration Assistant
hace 2 semanas
Customer Service Administration AssistantJoin to apply for the Customer Service Administration Assistant role at TAG Heuer.Execution, development and pursuit of the After Sales Service administration with the aim of providing the best possible customer experience.Job Responsibilities:Respond to customer inquiries (emails / phone calls).Daily repair entries.Create and send repair estimates to the customers.Management of estimates refusal and acceptances.Invoicing of all watches repaired daily.Occasionally pack the watches in pouches after repair for shipment & prepare parcels and shipping labels for dispatch.Profile:Educational Background: FPI - FPII or Administrative Assistant Course.
Languages: Spanish; English basic: oral communication, reading and answering customer email, information from headquarter.
French would be a plus.
Internal technology: Pack office Excel at a basic level: create files, using basic formulas, basic tasks, combining files.
Word at a basic level: create files, letters, margins, mailing, file combination, etc.
Email current use: Lotus Notes.Behavioural competencies and skills:Attention to Detail: Total task accomplishment through concern for all areas involved, no matter how small.Adaptability: Maintaining effectiveness in varying environments and with varying tasks, responsibilities or people.Ability to learn: Ability to acquire and assimilate new knowledge and skills, and use them in the day to day.Client Oriented: Ability to understand, interpret and influence client needs, requirements, expectations and behaviour.Person with initiative: Ability to provide resources, ideas and innovative methods and translate them into actions.Planning and Organizing: Establishing a course of action for self and others, allocating resources as required and establishing and monitoring time scales and plans.Decisiveness: Readiness to set priorities, make decisions, render judgements, take action or commit one.Adhesion to rules and policies: Capacity to understand, obey, act and work within the rules of the organisation.Seniority level: Entry levelEmployment type: TemporaryJob function: OtherIndustries: Retail Luxury Goods and Jewelry
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Customer Service Assistant
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