Customer Service Assistant
hace 2 semanas
Cristalco Iberica Madrid, Community of Madrid, Spain
For our subsidiary in Spain, CRISTALCO IBÉRICA, we are looking for a Customer Service Assistant.
About us :
European leader in the sugar, alcohol and bioethanol markets, Cristalco, commercial subsidiary of the Cristal Union group, develops a positive energy to innovate and support the evolution of the agri-food markets, industry and distribution.
Main tasks and responsibilities :
- Global monitoring and follow-up of orders in constant relationship with warehouses, hauliers and customers
- Incidents management and resolution in coordination with other departments
- Issuance of invoices to clients, after documentary control
- Documental management (delivery notes, certificates of analysis…)
- Customer database maintenance and update
Qualifications & EXPERIENCE :
- At least 2 years of experience in customer service role, administration and / or logistics
- Customer oriented
- Flexibility, ability to multi-task, to manage time and to adapt to changes
- Strong problem solving
- Fast learner and team player
- Methodical and organized character
- Knowledge of SAP (SD Sales and Distribution module) or long experience in another management system
- Good knowledge of computer tools : MS Office Package
- High level of Spanish + French + English mandatory
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