Customer Service Assistant

hace 2 semanas


Madrid, Madrid, España Cristalco Iberica A tiempo completo

Cristalco Iberica Madrid, Community of Madrid, Spain

For our subsidiary in Spain, CRISTALCO IBÉRICA, we are looking for a Customer Service Assistant.

About us :

European leader in the sugar, alcohol and bioethanol markets, Cristalco, commercial subsidiary of the Cristal Union group, develops a positive energy to innovate and support the evolution of the agri-food markets, industry and distribution.

Main tasks and responsibilities :

  • Global monitoring and follow-up of orders in constant relationship with warehouses, hauliers and customers
  • Incidents management and resolution in coordination with other departments
  • Issuance of invoices to clients, after documentary control
  • Documental management (delivery notes, certificates of analysis…)
  • Customer database maintenance and update

Qualifications & EXPERIENCE :

  • At least 2 years of experience in customer service role, administration and / or logistics
  • Customer oriented
  • Flexibility, ability to multi-task, to manage time and to adapt to changes
  • Strong problem solving
  • Fast learner and team player
  • Methodical and organized character
  • Knowledge of SAP (SD Sales and Distribution module) or long experience in another management system
  • Good knowledge of computer tools : MS Office Package
  • High level of Spanish + French + English mandatory
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