Customer Success Manager
hace 2 días
.MARKET PAY - About us A French fintech founded in 2016, Market Pay designs and provides omnichannel and international payment solutions for retailers and e-tailers. Its aim? To support the growth of retailers thanks to its extensive range of solutions that reinvent the customer experience, whether for 100% nomadic, 100% digital or connected shop use. With several international acquisitions, Market Pay already has more than 310 employees in France and abroad MISSIONS : Lead the post-sale, engagement, retention, and growth of our customersSupport expansion of our customers, support new revenusBuild and foster relationships with decision makers in business, product, engineering, finance, IT … of the Customers organizationFormulate regularly the customer success plan with the customers, including KPIs, objectives…Lead the customer governance: perform regular business reviews to align on business priorities, payments performance, optimization opportunities,product roadmap, customer satisfaction, operation activitiesIdentify product expansion opportunitiesManage change orders from the demand item to the billing, including but not limited to pricing and documentation of the change orderMonitor service problems and customer complaints. Develop problem management and service improvement plans. Ensure that customers,technical support and other technical parties are represented in the definition and evolution of services.Provide customer service. He is the customer's voice to internal departments (Solution, Operation) when his requests or services are not in line withthe contract.Advocate the group when the customer's request are out of the boundaries of the contractBe the main relay to the customer in case of critical incidents (outage…), to let the technical team fix the incidentBe the main link in the escalation chain regarding customer experience PROFILE REQUESTED Education and background 5 years' higher education, business school or subsidiary business/management faculty. 2 to 3 years' experience in customer account management with a commercial dimension. Fluent English and French, perfectly written and spoken. Ability to demonstrate empathy and active listening skills. Good skills in communication and ability to work as part of a team. Ability to build a relationship of trust with customers. and find solutions,even in complex situations. Soft skills Agile - Familiar with Agile methods Autonomy and versatility Curiosity and proactivity Rigour and organisation Teamwork - Working closely with the Solution and Product teams Curious What we offer? Attractive remuneration: fixed salary + target-based variable and benefits Up to 3 days' remote working per week (role based in paris) €200 sustainable mobility package €150 culture vouchers Nursery places €550 in CESU vouchers Up to €400 reimbursed for travel A super CSE (sports, cinema tickets, vacation vouchers, Christmas shopping vouchers..
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Customer Success Manager
hace 1 mes
Madrid, España Sap A tiempo completo.What we offerWe help the world run better. Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work.We offer...
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Customer Success Manager
hace 3 semanas
Madrid, Madrid, España Mercell A tiempo completoAbout the RoleAs a key member of our Customer Success team, you will be responsible for establishing and maintaining strong relationships with our customers in the private sector and public sector suppliers in Norway. Your primary goal will be to ensure our customers achieve their desired business outcomes and realize value from their investment in...
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Customer Success Manager
hace 6 meses
Madrid, España GTT Communications A tiempo completoJob Title: Customer Success Manager About GTT: We serve thousands of businesses with a portfolio that includes SD-WAN and other managed WAN services, internet, security and voice services. Our customers benefit from a customer-first service experience underpinned by our commitment to operational excellence. For more information on GTT, please visit Role...
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Customer Success Manager
hace 1 mes
Madrid, Madrid, España Mercell A tiempo completoAt Mercell, we're on a mission to revolutionize public procurement, making it accessible and effortless for everyone involved. Imagine a world where public buyers and visionary suppliers come together seamlessly to make a great deal easier and shape the future. That's what we're all about.With a dynamic culture built on continuous growth, trust, and...
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Customer Success Manager
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Madrid, España MotorK A tiempo completoMotorK is the leading sales and marketing technology company in Europe, specialising in the automotive sector. At MotorK, our mission is to empower manufacturers and dealerships to sell more with innovative, cloud-based products and services to offer the best digital customer experience. We are on a fast and ambitious trajectory and serving 90% of the...
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Customer Success Manager
hace 1 mes
Madrid, España Mercell A tiempo completo.Working at Mercell At Mercell, we're on a mission to revolutionize public procurement, making it accessible and effortless for everyone involved. Imagine a world where public buyers and visionary suppliers come together seamlessly to make a great deal easier and shape the future. That's what we're all about. With a dynamic culture built on continuous...
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Customer Success Manager
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Madrid, Madrid, España Cobee A tiempo completoAbout UsCobee is a rapidly scaling mission-driven company that has grown from 40 to over 150 people in under a year. We are looking for a skilled Customer Success Manager to join our team and help us deliver exceptional post-sales experiences to our SME customers.The ideal candidate will have a strong background in customer success, excellent communication...
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Customer Success Manager |
hace 2 meses
Madrid, España Sin Nombre A tiempo completo.Make is the leading visual platform for anyone to design, build, and automate anything—from tasks and workflows to apps and systems—without the need for coding skills. We are headquartered in the flourishing tech hub of Prague, Czech Republic, and our teams are spread across the USA, UK, Germany, France, Canada, India and Chile, among other...
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Sr Customer Success Manager
hace 4 semanas
Madrid, España Sas A tiempo completo.Job Description Sr. Customer Success Manager - Hybrid Nice to meet you! We're a leader in data and AI. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers. We're also a debt-free multi-billion-dollar organization on our path to IPO-readiness. If you're looking for a...
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Sr Customer Success Manager
hace 2 semanas
Madrid, España Sas - Global A tiempo completo.Job Description Sr. Customer Success Manager - Hybrid Nice to meet you! We're a leader in data and AI. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers. We're also a debt-free multi-billion-dollar organization on our path to IPO-readiness. If you're looking for a...
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Customer Success Manager
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Madrid, España Sap Se A tiempo completo.Customer Success Manager (CSM) - SAP Academy for Customer Success - Spain (Hybrid) Our company culture is focused on helping our employees enable innovation by building breakthroughs together. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety...
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Sr Customer Success Manager
hace 1 mes
Madrid, España Sas A tiempo completoSr Customer Success Manager Job Locations ES-Madrid Requisition ID 20062366 Job Category Customer Success Travel Requirements None Sr.Customer Success Manager - Hybrid Nice to meet you!We're a leader in data and AI.Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers.We're...
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Customer Success Manager
hace 2 semanas
Madrid, España Clarivate Analytics A tiempo completo.We are looking for an experienced Customer Success Manager to join our global Customer Success team! As a Customer Success Manager, you will play a critical role in retaining Clarivate's current business, identifying and mitigating risk, and supporting the growth of key customers. Working proactively with Customers, you will help drive value derived from...
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Sr Customer Success Manager
hace 2 semanas
Madrid, España Sas - Global A tiempo completo.Job DescriptionSr. Customer Success Manager - HybridNice to meet you!We're a leader in data and AI. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers.We're also a debt-free multi-billion-dollar organization on our path to IPO-readiness. If you're looking for a dynamic,...
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Sr Customer Success Manager
hace 1 mes
Madrid, España Sas A tiempo completo.Sr. Customer Success Manager - HybridNice to meet you!We're a leader in data and AI. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers.We're also a debt-free multi-billion-dollar organization on our path to IPO-readiness. If you're looking for a dynamic, fulfilling...
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Customer Success Manager
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Madrid, España NetApp A tiempo completo**If you run toward knowledge and problem-solving, join us**: In a world of cloud complexity, NetApp simplifies. Our customers are looking for a more unified and secure multicloud experience, and we provide the services, infrastructure and expertise they need to achieve it. If you want to have a real impact, NetApp is the place for you. You’ll make a...
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Sr Customer Success Manager
hace 2 meses
Madrid, España SAS A tiempo completoSr Customer Success Manager Job Locations ES-Madrid Requisition ID 20062366 Job Category Customer Success Travel Requirements None Sr. Customer Success Manager - Hybrid Nice to meet you! We’re a leader in data and AI. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions...
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Customer Success Manager
hace 1 mes
Madrid, Madrid, España Meetfrank A tiempo completoAbout the RoleThe Manager of Customer Success is a key position within our organization, responsible for leading a high-performing team of Customer Success Managers who work with our mid-market and SMB customer base. This role will drive customer adoption, value, outcomes, retention, growth, and advocacy, while fostering strong customer relationships.We are...
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Customer Success Manager
hace 1 mes
Madrid, Madrid, España Zoomcar A tiempo completoDrive Customer Success and GrowthAt Zinier, we're on a mission to empower Deskless Workers worldwide. As a Customer Success & Engagement Manager, you'll play a key role in delivering our innovative Field Service Platforms to enterprise customers globally.Responsibilities:Pitch and solution our platforms to customers worldwideDeliver solutions on time and on...
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Sr Customer Success Manager
hace 1 mes
Madrid, España SAS A tiempo completo: **Sr. Customer Success Manager - Hybrid** **Nice to meet you!** We’re a leader in data and AI. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers. We’re also a debt-free multi-billion-dollar organization on our path to IPO-readiness. If you're looking for a...