Senior Team Lead, Managed Services Operations

hace 4 semanas

Madrid, España Ntt Data A tiempo completo

Make an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive.Your day at NTT DATAThe Senior Team Lead, Managed Services Operations is a developing subject matter expert, responsible for operating within a Region/Country or Services function and is accountable for service delivery at the highest level thereby ensuring client satisfaction and the successful continuance of business operations within the organization. This role ensures managed service is provided to all clients, thereby ensuring that their IT infrastructure and systems remain operational.The primary objective of this role is to ensure contracted Managed Services outcomes are delivered to the client and assists with the planning, building and supporting of delivering managed services to meet business objectives.What you'll be doingKey Responsibilities:Monitors the work queues and provides support to clients where the ticket is highly technical or sophisticated in nature.Works independently, with general direction from the client, stakeholders, team lead, or senior manager, to perform operational tasks to resolve all escalated incidents/requests in a timely manner within the agreed SLA.Provides support to all escalated incidents.Shares such knowledge, to resolve issues, document them, and push the knowledge down to other engineers.Acts as emergency support contact as needed, for critical client and business-impacting issues.Ensures that the shift handover process highlight any key escalated open tickets to be focussed on along with a handover of upcoming operation critical tasks to be carried out in the next shift.Timely escalation of all tickets to management with ensuing updates, where applicable.Proactively identifies, contributes, implements, and works with automation teams for effort optimization and automating routine tasks.Systematically gathers relevant information and apply technical knowledge to analyze and use highly technical troubleshooting tools and content and analytical practices.Uses operational and diagnostic procedures to resolve escalated tickets in unique and complex client environments.Coaches teams within remit by offering technical expertise and pushing work down to other engineering teams.Performs quality audits, covering process, service experience, ticket updates as required.Drives service delivery to clients and applies standardized service management service operations (SMSO) to deliver managed services.Provides operational support and continuous service improvement post client handover from Technical Services (or other) teams.Implements training and development initiatives for direct reports.Engages with clients for technical operations as part of routine operations.Constantly measures and analyses team's delivery capabilities.Knowledge and Attributes:Good organizational and team management skills.Good communication skills – both verbal and written coupled with excellent ability to collaborate with internal stakeholders and external clients.Seasoned understanding of budgets and cost management.Good time management, prioritization and delegation abilities.Good focus on client centricity.Highly focused on business outcomes.Ability to guide the team through transformational objectives set out by the business.Ability to work across different cultures and social groups.Ability to work well in a pressurized environment and adapt to changing circumstances.Academic Qualifications and Certifications:Bachelor's degree or equivalent degree in Information Technology or Computing or related field.ITIL certification is desirable.Required Experience:Solid experience in coaching and mentoring engineering team(s) gained within an information technology services organization.Solid demonstrated experience implementing continual service improvement initiatives (through automation, process enhancements).Solid demonstrated experience in organizational change management (transformational experience).Solid demonstrated experience in domain towers such as Network, Collaboration/Customer Experience, Cloud, Security, Data Center.Workplace type: Hybrid WorkingAbout NTT DATANTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.Equal Opportunity EmployerNTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

  • Senior Team Lead, Managed Services Operations

    hace 4 semanas

    Madrid, España Ntt Data A tiempo completo

    .Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive. Your day at NTT DATA The Senior...

  • Senior Team Lead, Managed Services Operations

    hace 4 semanas

    Madrid, España Ntt Data A tiempo completo

    Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible.We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society.Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive.Your day at NTT DATA The Senior Team...

  • Senior Team Lead, Managed Services Operations

    hace 4 semanas

    Madrid, España NTT DATA A tiempo completo

    Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The...

  • Senior Team Lead, Managed Services Operations

    hace 4 semanas

    Madrid, España NTT DATA A tiempo completo

    Make an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.Your day at NTT DATAThe Senior Team...

  • Sales Director for Managed Services

    hace 2 semanas

    Madrid, Madrid, España Ntt A tiempo completo

    Sales Director for Managed ServicesWe are seeking an experienced sales director to lead our managed services business in the region. As a key member of our sales team, you will be responsible for developing and executing sales strategies to drive revenue growth and expand our customer base.Key Responsibilities:Create a culture of success and ongoing business...

  • Team Lead

    hace 1 mes

    Madrid, Madrid, España 317 Elite Sales Team A tiempo completo

    Om din rollVi söker en erfaren och driven Team Lead för att ansluta sig till vårt Madrid-baserade Europeiska Operations Center (EOC). I den här rollen kommer du att leda ett team av projektledare och kundansvariga, och din uppgift kommer att vara att etablera best practice, effektivisera processer och stödja Operations-teamet.Ansvarsområden- Operativ...

  • Senior Client Partner- Cloud And Managed Services

    hace 4 semanas

    Madrid, España Ntt Data A tiempo completo

    Grow Your Career with NTT DATAThe Senior Cloud Client Partner is an advanced subject matter expert and is also a quota-bearing sales persona. This role has the primary responsibility to work with services teams to identify, develop, and close managed service and outsourcing deals. This role is recognized as the client's trusted cloud managed services advisor...

  • Senior Client Partner- Cloud And Managed Services

    hace 1 mes

    Madrid, España Ntt Data A tiempo completo

    .Grow Your Career with NTT DATA The Senior Cloud Client Partner is an advanced subject matter expert and is also a quota-bearing sales persona.This role has the primary responsibility to work with services teams to identify, develop, and close managed service and outsourcing deals.This role is recognized as the client's trusted cloud managed services advisor...

  • Senior Client Partner- Cloud and Managed Services

    hace 4 semanas

    Madrid, España NTT DATA A tiempo completo

    Grow Your Career with NTT DATA The Senior Cloud Client Partner is an advanced subject matter expert and is also a quota-bearing sales persona. This role has the primary responsibility to work with services teams to identify, develop, and close managed service and outsourcing deals. This role is recognized as the client’s trusted cloud managed...

  • Senior Client Partner- Cloud and Managed Services

    hace 2 meses

    Madrid, España NTT DATA A tiempo completo

    Grow Your Career with NTT DATAThe Senior Cloud Client Partner is an advanced subject matter expert and is also a quota-bearing sales persona. This role has the primary responsibility to work with services teams to identify, develop, and close managed service and outsourcing deals. This role is recognized as the client’s trusted cloud managed services...

  • Support & Managed Services Delivery Manager

    hace 4 semanas

    Madrid, España Ntt Data A tiempo completo

    . Grow Your Career with NTT DATA The Manager, Support & Managed Services Delivery is a management role, responsible for driving remote support for a wide variety of service delivery management activities. This includes first call resolution for Support Services and End User Compute (EUC) services, RMA process, incident log analysis, preventative support...

  • Project Manager

    hace 2 semanas

    Madrid, España Watchguard Technologies, Inc. A tiempo completo

    .NegotiableFull-Time1 positionWatchGuard embraces a Flexible Work Philosophy. Most of our employees can choose to work from the office, at home, or any combination of the two. We've built a global workforce of outstanding team members and a flexible culture built on trust, collaboration, and belonging.Enter the exciting world of cybersecurity. WatchGuard has...

  • People Services Team Lead

    hace 5 meses

    Madrid, España OneTrust A tiempo completo

    **Strength in Trust**: OneTrust is the trust intelligence cloud platform organizations use to transform trust from an abstract concept into a measurable competitive advantage. Organizations globally use OneTrust to enable the responsible use of data while protecting the privacy rights of individuals, implement and report on their cyber security program, make...

  • Support & Managed Services Delivery Manager

    hace 4 semanas

    Madrid, España Ntt Data A tiempo completo

    Grow Your Career with NTT DATAThe Manager, Support & Managed Services Delivery is a management role, responsible for driving remote support for a wide variety of service delivery management activities. This includes first call resolution for Support Services and End User Compute (EUC) services, RMA process, incident log analysis, preventative support...

  • Support & Managed Services Delivery Manager

    hace 4 semanas

    Madrid, España Ntt Data A tiempo completo

    Grow Your Career with NTT DATAThe Manager, Support & Managed Services Delivery is a management role, responsible for driving remote support for a wide variety of service delivery management activities. This includes first call resolution for Support Services and End User Compute (EUC) services, RMA process, incident log analysis, preventative support...

  • Support & Managed Services Delivery Manager

    hace 4 semanas

    Madrid, España Ntt Data A tiempo completo

    Grow Your Career with NTT DATA The Manager, Support & Managed Services Delivery is a management role, responsible for driving remote support for a wide variety of service delivery management activities.This includes first call resolution for Support Services and End User Compute (EUC) services, RMA process, incident log analysis, preventative support...

  • Support & Managed Services Delivery Manager

    hace 4 semanas

    Madrid, España Ntt Data A tiempo completo

    Grow Your Career with NTT DATA The Manager, Support & Managed Services Delivery is a management role, responsible for driving remote support for a wide variety of service delivery management activities.This includes first call resolution for Support Services and End User Compute (EUC) services, RMA process, incident log analysis, preventative support...

  • Senior Space Operations Manager

    hace 1 semana

    Madrid, Madrid, España Wohn-Service-Team A tiempo completo

    Company Overview: Serco is a leading provider of space services with thousands of skilled resources that has supported over 50 space missions on behalf of more than 10 space or government agencies around the globe, including the ESA and NASA. The company's expertise spans mission operations, data processing, and archiving.Job Summary: We are seeking an...

  • Support & Managed Services Delivery Manager

    hace 4 semanas

    Madrid, España NTT DATA A tiempo completo

    Grow Your Career with NTT DATA The Manager, Support & Managed Services Delivery is a management role, responsible for driving remote support for a wide variety of service delivery management activities. This includes first call resolution for Support Services and End User Compute (EUC) services, RMA process, incident log analysis, preventative support...

  • Support & Managed Services Delivery Manager

    hace 4 semanas

    Madrid, España NTT DATA A tiempo completo

    Grow Your Career with NTT DATAThe Manager, Support & Managed Services Delivery is a management role, responsible for driving remote support for a wide variety of service delivery management activities. This includes first call resolution for Support Services and End User Compute (EUC) services, RMA process, incident log analysis, preventative support...