Support & Managed Services Delivery Manager

hace 1 mes

Madrid, España Ntt Data A tiempo completo

Grow Your Career with NTT DATA The Manager, Support & Managed Services Delivery is a management role, responsible for driving remote support for a wide variety of service delivery management activities.

This includes first call resolution for Support Services and End User Compute (EUC) services, RMA process, incident log analysis, preventative support maintenance and reporting, and MACD services.

The Manager, Support & Managed Services Delivery makes use of technical knowledge to handle technical enquiries and/or troubleshoot problems reported by clients in a timely manner for L1 and L2 activities.

What you'll be doing Key Responsibilities: Truly lead and grow a team of technical experts and support specialists.

Hire, develop and retain top talent.

Manage performance, set objectives, and coach your technical support team to help them achieve their career goals and transform into new areas.

Oversee support and managed services to ensure high quality, SLA delivery, and customer satisfaction.

Partner with customer technical leads, business owners, executives, and partners to manage a long-term, close, and supportive cooperation.

Interact with sales, go-to-market, partners, and customer technical stakeholders to secure skills, analyse risks and make decisions on priorities.

Manage support services daily engagements including utilization, SLAs, demand, forecasting, and other business metrics.

Facilitate an environment of inclusion that leverages diverse perspectives and talent.

Required Qualifications: Solid knowledge and understanding of a wide variety of networking, data centre, and security technologies (mostly Cisco, Dell/EMC, Forti Net, VMware etc.).

Firsthand experience of implementing and/or supporting Cisco networking architectures with a minimum level of awareness regarding secure infrastructure solutions (such as next-generation firewalls, Cisco ISE, etc.) is required.

Ability to communicate fluently in Polish and English.

Preferred Qualifications: Experience in building and managing technical support teams, including hiring, developing, setting objectives, and managing performance.

Understanding of value proposition of cloud computing.

Experience managing support and/or managed services units and working with vendors/partners on delivering of IT support services.

Excellent business acumen and creative problem-solving skills.

Strong organizational project management and people leadership skills.

We Offer: Employment contract & hybrid work, Necessary work tools (laptop, i Phone, company car), Private medical care with dental option, Employee Assistance Program (e.g.

psychological), Cafeteria platform, Group life insurance, Individual training budget, Online training platform, Employee Retirement Program, Shorter Fridays (we work until 2:30 PM), Flexible working hours and hybrid work model, Discounts with our technology partners.

Workplace type: Hybrid Working Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity.

We are committed to providing an environment free of unfair discrimination and harassment.

We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category.

Accelerate your career with us.

Apply today

  • Support & Managed Services Delivery Manager

    hace 1 mes

    Madrid, España Ntt Data A tiempo completo

    . Grow Your Career with NTT DATA The Manager, Support & Managed Services Delivery is a management role, responsible for driving remote support for a wide variety of service delivery management activities. This includes first call resolution for Support Services and End User Compute (EUC) services, RMA process, incident log analysis, preventative support...

  • Support & Managed Services Delivery Manager

    hace 1 mes

    Madrid, España Ntt Data A tiempo completo

    Grow Your Career with NTT DATAThe Manager, Support & Managed Services Delivery is a management role, responsible for driving remote support for a wide variety of service delivery management activities. This includes first call resolution for Support Services and End User Compute (EUC) services, RMA process, incident log analysis, preventative support...

  • Support & Managed Services Delivery Manager

    hace 1 mes

    Madrid, España Ntt Data A tiempo completo

    Grow Your Career with NTT DATAThe Manager, Support & Managed Services Delivery is a management role, responsible for driving remote support for a wide variety of service delivery management activities. This includes first call resolution for Support Services and End User Compute (EUC) services, RMA process, incident log analysis, preventative support...

  • Support & Managed Services Delivery Manager

    hace 1 mes

    Madrid, España Ntt Data A tiempo completo

    Grow Your Career with NTT DATA The Manager, Support & Managed Services Delivery is a management role, responsible for driving remote support for a wide variety of service delivery management activities.This includes first call resolution for Support Services and End User Compute (EUC) services, RMA process, incident log analysis, preventative support...

  • Support & Managed Services Delivery Manager

    hace 1 mes

    Madrid, España NTT DATA A tiempo completo

    Grow Your Career with NTT DATA The Manager, Support & Managed Services Delivery is a management role, responsible for driving remote support for a wide variety of service delivery management activities. This includes first call resolution for Support Services and End User Compute (EUC) services, RMA process, incident log analysis, preventative support...

  • Delivery Manager, R&C Managed Services

    hace 2 meses

    Madrid, España Dow Jones A tiempo completo

    Delivery Manager, R&C Managed Services in BARCELONA, SpainJob Description:Reports to: Manager, R&C Managed ServicesWhen you join Dow Jones you become part of one of the most dynamic news and information companies in the world.You will be part of DJ's Data & AI Group, which collects and integrates proprietary data and third-party licensed content, processing...

  • Senior Team Lead, Managed Services Operations

    hace 1 mes

    Madrid, España Ntt Data A tiempo completo

    .Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive. Your day at NTT DATA The Senior...

  • Service Delivery Manager

    hace 3 semanas

    Madrid, Madrid, España Integrity360 A tiempo completo

    About UsIntegrity360 is one of Europe's leading cyber security specialists, delivering comprehensive services for our 300+ customers. Our services include Managed Security, Cyber Security Testing, Incident Response, Security Integration, PCI Compliance, and Cyber Risk & Assurance. What sets Integrity360 apart is our team of experts who drive the business...

  • Senior Client Partner- Cloud And Managed Services

    hace 2 meses

    Madrid, España Ntt Data A tiempo completo

    .Grow Your Career with NTT DATA The Senior Cloud Client Partner is an advanced subject matter expert and is also a quota-bearing sales persona.This role has the primary responsibility to work with services teams to identify, develop, and close managed service and outsourcing deals.This role is recognized as the client's trusted cloud managed services advisor...

  • Service Delivery Manager

    hace 2 meses

    Madrid, España Integrity360 A tiempo completo

    .About UsIntegrity360 is one of Europe's leading cyber security specialists operating from office locations spread out across Europe, providing a comprehensive range of professional, support and managed cyber security services for our 300+ customers. With four top-class Security Operation Centers, we offer a complete end-to-end security services covering our...

  • Service Delivery Manager

    hace 2 meses

    Madrid, España Integrity360 A tiempo completo

    **About Us** Integrity360 is one of Europe’s leading cyber security specialists operating from office locations spread out across Europe, providing a comprehensive range of professional, support and managed cyber security services for our 300+ customers. With four top-class Security Operation Centers, we offer a complete end-to-end security services...

  • Service Delivery Manager

    hace 4 semanas

    Madrid, España Integrity360 A tiempo completo

    **About Us** Integrity360 is one of Europe’s leading cyber security specialists operating from office locations spread out across Europe, providing a comprehensive range of professional, support and managed cyber security services for our 300+ customers. With four top-class Security Operation Centers, we offer a complete end-to-end security services...

  • Senior Team Lead, Managed Services Operations

    hace 1 mes

    Madrid, España Ntt Data A tiempo completo

    Make an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive.Your day at NTT DATAThe Senior Team...

  • Delivery Services Optimization Manager

    hace 3 semanas

    Madrid, Madrid, España Amazon Spain Services, S.L.U. A tiempo completo

    OverviewWe're seeking a skilled Delivery Services Optimization Manager to join our team at Amazon Logistics in the EU Central DSP Management. As a key member, you will play a vital role in shaping our end-to-end relationships with delivery service partners (DSPs) across Europe.About the RoleThe successful candidate will own strategic programs and initiatives...

  • Senior Team Lead, Managed Services Operations

    hace 1 mes

    Madrid, España Ntt Data A tiempo completo

    Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible.We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society.Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive.Your day at NTT DATA The Senior Team...

  • Service Delivery Manager

    hace 3 meses

    Madrid, España Sabio Group A tiempo completo

    .Service Delivery ManagerDepartment: SupportEmployment Type: Full TimeLocation: MadridReporting To: Cristobal Ramos PerezDescriptionSabio is a Global company and the leading independent UK Contact Centre solution supplier. We work with leading brands and partners across the globe, helping them to build high quality, secure, robust platforms and...

  • Managed Services Engineer

    hace 6 meses

    Madrid, España NTT A tiempo completo

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...

  • Senior Service Delivery Manager

    hace 2 meses

    Madrid, España Ntt Data A tiempo completo

    Grow Your Career with NTT DATAThe Senior Managed Services Client Delivery Specialist is an advanced subject matter exert, responsible for overseeing the end-to-end delivery of managed services contract to the client. This role supports the business and protects the company's reputation by taking responsibility for contract management for local, medium to...

  • Senior Service Delivery Manager

    hace 1 mes

    Madrid, España Ntt Data A tiempo completo

    Grow Your Career with NTT DATAThe Senior Managed Services Client Delivery Specialist is an advanced subject matter exert, responsible for overseeing the end-to-end delivery of managed services contract to the client. This role supports the business and protects the company's reputation by taking responsibility for contract management for local, medium to...

  • Emea Services Support Manager

    hace 2 meses

    Madrid, España Motorola Solutions A tiempo completo

    **Company Overview**: At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across...