Associate Business Process Manager

hace 1 mes

Madrid, España Environmental Resources Management (Erm) A tiempo completo

Associate Business Process Manager (Mid - Senior Level) Locations: Madrid, Spain; Lisbon, Portugal; Utrecht, Netherlands; Cape Town, South Africa
Time Type: Full time
Posted on: 30+ Days Ago
Job Requisition ID: R00022541
As the Associate Business Process Manager, you will be responsible for supporting process improvements across people, technology (Salesforce applications), and behavior in Sales and Marketing, working closely with stakeholders to capture business requirements and support projects until handover to the Technology Lead for technical refinement. Additionally, you will contribute to the onboarding, training, and communication initiatives to support users and maximize the value of our applications.
The Associate BPM works closely with the Technology Leads to coordinate technical solution delivery and collaborates actively with the Global Business Process Manager on continuous improvement initiatives and projects.
Key Responsibilities
Lead projects related to process optimization in Sales and Marketing, serving as a project manager until handover to the Technology Lead for implementation.
Collaborate with stakeholders to capture business requirements, ensuring alignment with organizational objectives.
Ensure smooth transition and alignment between business requirements and technical solutions.
Assist in the onboarding process and data migration of acquired businesses, ensuring seamless integration with existing systems and processes.
Drive the delivery of global training programs to ensure widespread adoption of optimized processes and new technologies.
Find efficiencies in supporting the RUN organization, streamlining processes and workflows, and implementing best practices for application support.
Additional Responsibilities
Collaborate effectively with cross-functional teams including sales, marketing, IT, and operational support to ensure alignment and cohesion in Salesforce usage.
Drive the setup of a Super User network with key system users to serve as first line end user support and support data management.
Build strong relationships with stakeholders and act as a trusted advisor on Salesforce-related matters.
Communicate technical concepts and solutions effectively to both technical and non-technical stakeholders.
Provide regular updates and reports on the status of Salesforce applications, including progress on enhancements, technical debt resolution, and optimization efforts.
Skills and Experience
Bachelor's degree in Business Administration, Management, or related field. Advanced degree or certifications are a plus.
Proven experience (2+ years) in project management, particularly in process optimization or business transformation initiatives.
Strong understanding of Sales and Marketing processes, with proven experience in Salesforce applications.
Certifications: Salesforce Administrator, Salesforce Sales Cloud Consultant, Salesforce Marketing Cloud Email Specialist, and Marketing Cloud Administrator are a plus.
Proven experience in capturing and translating business requirements into actionable plans.
Ability to support projects through their lifecycle, ensuring successful handover to technical teams for implementation.
Familiarity with data migration processes and integration challenges, especially in a global context.
Demonstrated ability to identify and drive process improvements across people, technology, and behavior.
Excellent communication and collaboration skills, with experience in influencing senior stakeholders in a global organization.
Strong organizational skills with the ability to manage multiple projects simultaneously.
Proactive mindset with a focus on driving results and delivering value to the organization.
Flexibility to manage time zone differences with international teams.
About Us At ERM, sustainability is our business. We are the world's largest advisory firm focused solely on sustainability, offering unparalleled expertise across business and finance. ERM partners with clients to operationalize sustainability at pace and scale, through our unique combination of strategic transformation and technical delivery capabilities. Our diverse global team of experts works with the world's leading organizations to help them set clear sustainability targets, measure progress and operationalize strategy through deep implementation and business transformation.
With more than 50 years of experience, our ability to integrate sustainability solutions and our depth and breadth of technical knowledge are why organizations choose to partner with us as their trusted advisor. Every one of us firmly believes in the potential to create value for our clients through an integrated approach to sustainability (because we have personally seen it and professionally achieved it).
Our team members are passionate about client service. We work closely with our clients to help them operationalize their sustainability goals and meet their environmental, health and safety objectives while advancing ERM's purpose through delivering tangible progress in what the United Nations coined The Decade of Action.
Organizing our people across globally integrated communities of technical and strategic talent positions ERM to be a "boots to boardroom" leader in bringing that value creation to our clients, partners, and the world. We recruit exceptional professionals with a personal and professional passion for sustainability and nurture them to even greater success as specialists. We prepare our consultants to bring integrated, innovative and sustainable solutions to our clients and provide opportunities for ongoing development across a variety of subject areas related to technical, business, and personal growth.
At ERM, effort pays off and becomes career defining work that leaves a positive imprint on our planet.

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