Empleos actuales relacionados con Internal Care - Barcelona - Back Market
-
Internal Care
hace 1 mes
Barcelona, España Back Market A tiempo completoBack Market is the world's leading refurbished electronics marketplace with a team of 650 people, powering operations in 21 countries (and counting!). Named one of the World's Most Innovative Companies by Fast Company in 2019 and again in 2021, our mission is simple: empowering people to consume tech sustainably by offering folks a high quality, accessible,...
-
Mental Health Disability Care Coordinator
hace 2 semanas
Barcelona, Barcelona, España Bluebird Care A tiempo completoKey Responsibilities:Develop and execute strategies to drive sales revenue growth through the acquisition of new customers and the increase of annual recurring revenue (ARR) through cross-sells, upsells, and renewals. Lead sales efforts to meet or exceed quarterly sales quotas.Strategic Business Planning:Create and manage joint annual business plans to guide...
-
Patient Care Team Lead
hace 1 semana
Barcelona, Barcelona, España Roche A tiempo completoAbout the RoleAt Roche, we are passionate about transforming patients' lives by delivering exceptional care. As a Patient Care Team Lead, you will contribute to our commercial success by leading a team of internal Advisors and Specialists, as well as overseeing the operations and performance of the external partner team. You will be responsible for ensuring...
-
Patient Care Team Manager
hace 3 semanas
Barcelona, Barcelona, España F. Hoffmann-La Roche A tiempo completoAt Roche, we are passionate about transforming patients' lives. As a Patient Care Team Manager, you will play a crucial role in ensuring the efficient and purposeful achievement of all Patient Care business objectives.The role involves leading a team of internal Advisors and Specialists, as well as overseeing the operations and performance of the external...
-
Customer Care Specialist
hace 3 semanas
Barcelona, Barcelona, España Amadeus A tiempo completoAbout the RoleThe Amadeus Customer Care Management (CCM) team is seeking a dedicated Customer Care Specialist to join our team. As a key member of our team, you will be responsible for providing exceptional customer service to our strategic customers, ensuring their needs are met and exceeded.Key ResponsibilitiesAct as the primary customer care...
-
Patient Care Team Manager
hace 3 semanas
Barcelona, Barcelona, España F. Hoffmann-La Roche Gruppe A tiempo completoJob Summary: We are seeking a highly motivated and experienced Patient Care Team Manager to lead our commercial operations and drive business growth. The ideal candidate will have a strong background in patient care and commercial operations, with excellent leadership and communication skills.About the Role: As a Patient Care Team Manager, you will be...
-
Patient Care Team Manager
hace 4 semanas
Barcelona, Barcelona, España F. Hoffmann-La Roche Gruppe A tiempo completoTransforming Patients' Lives with RocheAt Roche, we are passionate about making a meaningful difference in the lives of patients worldwide. As a Patient Care Team Manager, you will play a vital role in our commercial success by assisting patients, supporting our customers and partners, promoting and selling products, digital solutions, and services.Key...
-
Patient Care Team Manager
hace 4 semanas
Barcelona, Barcelona, España F. Hoffmann-La Roche Gruppe A tiempo completoTransforming Patients' Lives with RocheAt Roche, we are passionate about making a meaningful difference in the lives of patients worldwide. As a Patient Care Team Manager, you will play a vital role in our commercial success by assisting patients, supporting our customers and partners, promoting and selling products, digital solutions, and services.Key...
-
Financial Planning
hace 2 meses
Barcelona, España Fresenius Medical Care A tiempo completoFinancial Planning & Analysis Senior Analyst - Care Enablement The FP&A Senior Analyst manages the daily transactional operations of FP&A processes to deliver services that meet business needs, improves operational effectiveness and efficiency, and leads the process of solving operational issues.The area of responsibility covers FP&A for the Care Enablement...
-
Consumer Care Specialist
hace 4 semanas
Barcelona, Barcelona, España Affinity Petcare Sa A tiempo completoJob Title: Consumer Care AnalystWe are seeking a highly skilled Consumer Care Analyst to join our team. As a key member of our Consumer Care team, you will play a vital role in optimizing our consumer care processes through automation, data analysis, and a deep understanding of consumer needs.Key Responsibilities:Monitor key KPIs daily, identify anomalies,...
-
Consumer Care Specialist
hace 4 semanas
Barcelona, Barcelona, España Affinity Petcare Sa A tiempo completoJob Title: Consumer Care AnalystWe are seeking a highly skilled Consumer Care Analyst to join our team. As a key member of our Consumer Care team, you will play a vital role in optimizing our consumer care processes through automation, data analysis, and a deep understanding of consumer needs.Key Responsibilities:Monitor key KPIs daily, identify anomalies,...
-
Internal Care
hace 3 meses
Barcelona, España Back Market A tiempo completoBack Market is the world's leading refurbished electronics marketplace with a team of 650 people, powering operations in 21 countries (and counting!).Named one of the World's Most Innovative Companies by Fast Company in 2019 and again in 2021, our mission is simple: empowering people to consume tech sustainably by offering folks a high quality, accessible,...
-
Internal Care
hace 3 meses
Barcelona, España Back Market A tiempo completoBack Market is the world's leading refurbished electronics marketplace with a team of 650 people, powering operations in 21 countries (and counting!).Named one of the World's Most Innovative Companies by Fast Company in 2019 and again in 2021, our mission is simple: empowering people to consume tech sustainably by offering folks a high quality, accessible,...
-
Innovative Diabetes Care Specialist
hace 3 semanas
Barcelona, Barcelona, España F. Hoffmann-La Roche A tiempo completoAt Roche Diabetes Care, we're committed to helping people with diabetes live their best lives. As a Customer Experience Manager, you'll play a critical role in delivering exceptional care to our customers.Key responsibilities include:Developing and implementing workforce management strategies to optimize customer interactionsCollaborating with internal...
-
Consumer Care Specialist
hace 4 semanas
Barcelona, Barcelona, España Affinity A tiempo completoAbout the RoleWe are seeking a highly skilled Consumer Care Analyst to join our team. As a key member of our Consumer Care team, you will play a vital role in optimizing our consumer care processes through automation, data analysis, and a deep understanding of consumer needs.Key ResponsibilitiesMonitor key KPIs daily, identify anomalies, and ensure data...
-
Consumer Care Specialist
hace 4 semanas
Barcelona, Barcelona, España Affinity A tiempo completoAbout the RoleWe are seeking a highly skilled Consumer Care Analyst to join our team. As a key member of our Consumer Care team, you will play a vital role in optimizing our consumer care processes through automation, data analysis, and a deep understanding of consumer needs.Key ResponsibilitiesMonitor key KPIs daily, identify anomalies, and ensure data...
-
Patient Care Team Manager
hace 4 semanas
Barcelona, Barcelona, España F. Hoffmann-La Roche Gruppe A tiempo completoPatient Care Team ManagerAt F. Hoffmann-La Roche Gruppe, we are committed to delivering exceptional patient care and customer experience. As a Patient Care Team Manager, you will play a critical role in leading a team of internal advisors and specialists, as well as overseeing the operations and performance of external partner teams. Your primary objective...
-
Patient Care Team Manager
hace 4 semanas
Barcelona, Barcelona, España F. Hoffmann-La Roche Gruppe A tiempo completoTransforming Patients' LivesAt Roche, we are passionate about delivering exceptional care to our patients. As a Patient Care Team Manager, you will play a crucial role in ensuring the efficient and purposeful achievement of all Patient Care business objectives.Main ResponsibilitiesLead a team of internal Advisors and Specialists to deliver Patient Care...
-
Patient Care Team Manager
hace 3 semanas
Barcelona, Barcelona, España F. Hoffmann-La Roche Gruppe A tiempo completoJob Summary:At F. Hoffmann-La Roche Gruppe, we are passionate about transforming patients' lives. As a Patient Care Team Manager, you will be responsible for ensuring the efficient and purposeful achievement of all Patient Care business objectives. This includes leading a team of internal Advisors and Specialists, as well as overseeing the operations and...
-
Patient Care Team Manager
hace 4 semanas
Barcelona, Barcelona, España F. Hoffmann-La Roche A tiempo completoJob Title: Patient Care Team ManagerAt F. Hoffmann-La Roche, we are committed to transforming patients' lives through innovative healthcare solutions. We are seeking a highly skilled Patient Care Team Manager to join our team.Job Summary:The Patient Care Team Manager will be responsible for leading a team of internal advisors and specialists, as well as...
Internal Care
hace 3 meses
Back Market is the world's leading refurbished electronics marketplace with a team of 650 people, powering operations in 21 countries (and counting
).Named one of the World's Most Innovative Companies by Fast Company in 2019 and again in 2021, our mission is simple: empowering people to consume tech sustainably by offering folks a high quality, accessible, and more eco-friendly alternative to buying new electronics.
Why?
Refurbished tech helps.
We have indeed contributed to avoid the production of more than 1,000,000 tons of CO2e worldwide since our launch in 2014.Be part of an exciting and growing international adventure that will change the way the world consumes tech.About the role:The Customer Care Department's mission is to make sure our customers have the best user experience and that they have no more reasons to buy new.
The customer experience must match (or beat)
buying brand new products at every step, from easily finding and buying the product, having it delivered promptly and on time, being satisfied with the product quality, and finally providing smooth after sale service.
A key part of this mission is to help our customers have a smooth journey with Back Market, enabling them to resolve most of their requests with a few clicks.YOUR MISSION (IF YOU ACCEPT IT):Provide our clients with quick and clear information on complex issues & on different channels (email, phone, social media, live chat, etc.
); Be proactive in improving the customer experience at Back Market, with a special focus on your market; Exceed customer expectations and ensure that all key performance indicators (response time, satisfaction rate, etc.)
improve; Coach and give advice tooutsourced agents on a daily basis online and occasionally during in-person visits; Be a key actor in testing new customer-related solutions/tools; Participate in transversal projects by working closely with Care Ops and Content & Training teams, amongst other stakeholders; Carry the customer's voice across Back Market.YOU ARE IN THE RIGHT PLACE IF:You are bilingual in French and fluent in English; You have excellent written and oral communication skills; You have at least 1 yearof experience in a Customer Care position; Previous work experiencein e-commerce and/or social media is a plus; You have an entrepreneurial spirit, you are open-minded and you want to surpass yourself; You are committed to making our customers happy; You like to do concrete things and have a 'hands on' attitude; You thrive in a fast moving environment and you are eager to learn new skills; You know how to prioritize without leaving out on details; You have experience coordinating projects within different teams and showcasing your impact; You have strong analytical skills and are not afraid to manipulate data.WHY SHOULD YOU JOIN US?A meaningful job: you will help avoid thousands of tons of electronic waste and fight against planned obsolescence.
It countsA meaningful company: we became a mission-driven company in January 2022.Be part of a worldwide growing company based in Europe, the USA and Asia to face great challenges: you will have the freedom to innovate and adopt new ideasWork alongside passionate experts who will share their knowledge and help you develop and grow in your career.Grow your career with a flexible career path and a dedicated Learning & Development team.Back Market will help you evolve with personalized internal trainings and external handpicked providers from day 1Leadership Academy by Back Market: "be a coach not a dictator" is at the core of this program
We train and enable all our leaders to support their team towards achieving goals.
Be a manager at Back Market is a unique experience we take by heart.An attractive salary, equity and a host of benefits including: Lunch voucher, health insurance, relocation package, paid time off for activism in your community, parental benefits, flexible hours, etc…Remote friendly company: up to 3 days of remote work per weekOne Loving Tribe: you will have the opportunity to work in a fast-paced, open-minded and friendly environment.Be part of one of our Employee Resource Groups created around shared identities, common backgrounds and/or special interests crafted to be a safe space and an expressive outlet.Several internal events: The Monday Brief (weekly)/ The Somehands (monthly)/ The All Hands (annual).We're here to SABOTAGE: It's our mantra.
It keeps us focused on what we aspire to be: a little bit sneaky, always smart, kinda frugal and constantly conspiring to create maximum impact.Back Market is an Equal Opportunity Employer which means we pledge to not discriminate against employees based on race, color, religion, sex, national origin, age, disability or genetic information.
If reasonable accommodations are needed for the interview process, please do not hesitate to discuss this with the Talent Acquisition Team.Back Market is helping to address one of the biggest challenges of our time: climate change.
We take this so seriously that we were awarded status as a "Société à Mission", or company with a social mission, by the French government.
We know we can't tackle a global problem without a globally representative team so we are committed to embedding diversity, equity and inclusion principles in every aspect of our organization.
But more importantly, being One Loving & Free Spirited Tribe is in our DNA as it is one of the five foundational values of our company since we got started way back in 2014.
We are committed to hiring and supporting diverse teams of people from all backgrounds, experiences, and perspectives.
We know our lofty goals cannot be reached unless everyone has a seat at the table along with the resources and opportunity to grow.#J-18808-Ljbffr
