Account Manager Support
hace 3 semanas
The Leading Platform for Travel Tech Careers and Talent. Jobs updated daily
Employers / Post a Job Customer Service, Sales & Business Development
Barcelona, Spain
Posted on Monday, May 6, 2024
About Us We are TravelPerk: a scaling unicorn valued at $1.4 billion that has raised over $400m since our creation in 2015. Backed by world-class investors with portfolios including AirBnB, Stripe, Slack, Trello, Gusto, Twitter, Farfetch and Deliveroo, our team comprises A-players from the travel and technology industries.
We've been named the fastest-growing SaaS startup in the world by SaaS1000 and featured as one of the hottest startups to watch by both Forbes and Wired. We're revolutionizing the B2B corporate travel market—worth over $1.3 trillion— to connect people in real life in an enjoyable and sustainable way.
TravelPerk is innovative. We have welcomed and acquired the likes of Click Travel , NexTravel and Albatross to the team. From TravelCare , to FlexiPerk and GreenPerk , we are shaping the industry's future. Our team continues to emerge stronger and stronger as we adjust to the new normal—and that's where you come in
If you're ready to take off with us, keep reading
The TravelPerk Account Management team is responsible for supporting all customers of TravelPerk, including managed and unmanaged accounts, in any inquiries related to the use of TravelPerk in their organizations. The Account Management team works closely with each customer to strategically identify how the accounts can benefit from TravelPerk's services, and works to raise customer engagement, increase revenue, and improve customer satisfaction with the TravelPerk products and services. The Account Management team also looks for ways to improve the TravelPerk internal process to ensure we are consistently delivering 7 Star service to all customers, regardless of size or their subscription to our paid services.
The Role The Account Managers Support Role plays a key part in supporting unmanaged accounts, and will act as one of the first points of contact for these accounts if they submit inquiries to the team. The AM Support role develops the relationship with these customers, and should identify if the customer has a strong use case for TravelPerk. Upon successful identification of a strong account, the AM Support role has the option to grow the customer's engagement through positive interactions, continuing to drive the TravelPerk value proposition, and consistent customer support to increase the customer's use of the platform, ideally moving them on to a subscription plan or increasing the amount of travel they put through TravelPerk. The AM Support team member is exceptionally organized, and must manage a potentially high volume of inbound requests; this role is able to balance the demand, correctly prioritize requests based on urgency and impact, and seeks creative solutions and innovative approaches to continually enhance the client experience, increase revenue, and continually improve the overall management of client inquiries.
What you will do: Answering customer inquiries, for any customers reaching out to the AM. The AM Support Role will respond to all customers who are unmanaged. The AM Support Role may work with unmanaged accounts regardless of their subscription with TravelPerk or size.Support the Account Management maintenance of managed accounts, such as designing and managing requests for customer supporting materials.Develop customer engagement for unmanaged accounts (to increase their use of the TK Platform.Stabilize the customer's booking behavior.Find diamonds in the rough in unmanaged customers who may turn out to be strong use cases for the managed TravelPerk solutions. What we would like: Proficiency in both native level German and fluent English.Strong organizational skills.Demonstrated efficiency and effectiveness in task execution.Proactive approach to problem-solving.Creative thinking abilities.Innovative strategies to address customer concerns and enhance relationships.Ability to manage workload effectively and prioritize tasks. On top of that, you will only be the right candidate if you: Possess project planning and management expertise.Exhibit a knack for thinking outside the box and identifying opportunities to enhance processes and approaches for both individual roles and the entire team. A competitive compensation package, including equity in TravelPerk; Generous vacation days so you can rest and recharge; Health perks such as private healthcare or gym allowance, depending on your location; A mental health support tool for your well-being; English is the official language at the office. Please submit your resume in English if you choose to apply.
How we work Our Vision is for a world where TravelPerk serves as the platform for human connection in-real-life (IRL). We take an IRL - first approach to work, where our team works together in person 3 days a week. As such, this role requires you to be within commuting distance of our Barcelona hub. We fundamentally believe in the value of meeting in-real-life to improve connectivity, productivity, and creativity and ultimately make us a great place to work.
At TravelPerk, we prioritise experience and potential over academic qualifications for this role. We believe that talent and ability aren't always reflected in formal credentials.
For certain roles, we provide relocation assistance. Please specify your need for this in your application, and we will evaluate the possibility on a case-by-case basis. English is our official office language, so we request that resumes be submitted in English for effective communication.
TravelPerk is a global company with a diverse customer base—and we want to ensure the people behind our product reflect that. We're an equal opportunity employer, meaning you're welcome at TravelPerk regardless of your appearance, where you're from, or anything else that makes you.
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