Service Delivery Manager |

hace 2 meses

Barcelona, España Hola Consultores A tiempo completo

.Tus tareas: Hola Consultores, S.L somos una empresa especializada en la provisión de Servicios TIC e Ingeniería para la gestión empresarial. Trabajamos diseñando soluciones a medida de las necesidades de nuestros clientes.- Somos una empresa 2.0 innovadora donde las personas son muy importantes para nosotros. La ética, transparencia, imparcialidad e independencia forman parte de nuestra filosofía. We're looking for a Service Delivery Manager Infrastructure, Communications, Systems and User Support ManagerMain responsibilities Infrastructure, Communication and System Management- Lead and manage the development, procurement, and proactive maintenance of IT infrastructure services.- Ensure that services evolve in line with organizational needs and new technologies and contribute to strategic initiatives as key enablers of the architecture.- Ensure the right sizing of the infrastructure, to ensure the proper performance and cost optimization.- Ensure the infrastructure is secure, aligned with cybersecurity department policies and recommendations.- Manage the SDWAN current and future deployments related to the SDWAN network.Tu perfil: Service Desk Management - Ensure that appropriate Service Levels and KPI are agreed in the contracts with external service providers.- Leverage the ITIL framework best practices to streamline processes and drive optimum efficiency through the service delivery lifecycle.- Manage and oversee, using industry best practice, the on-boarding, acceptance and integration of new services, in line with project timescales, to be supported by the run partner.- Ensure that the service desk operations are efficient and effective, and the services delivered are of the highest level of quality.Team and Area Management - Manage the relationship with external service providers.- Keep track of the costs and budget of the area.- Provide technical support for high-level issues or incidents.- Assure that the documentation of the department services is always reviewed, updated and clearly centralized.- Manage a small group of skilled technical specialists.- Project management.Requirements: - Experienced IT manager with at least 2 years of experience managing infrastructures on a mid-sized or large companies. - Excellent knowledge on infrastructures, networking, and public cloud technologies.- Experienced Service Management professional with a passion for Service Improvement: - Experience of managing teams of technicians.- Experience of managing 3rd parties and 3rd party delivered services.- Service Management or Support in a large-scale and diverse environment of incident management, escalation procedures and related disciplines.- Proven negotiation experience and analysis skills.- Fluent oral and written communication skills in English. - Demonstrable knowledge on Microsoft systems: Azure, Active Directory, Windows 10 & server, Intune, etc.- Demonstrable knowledge on AWS is a must.- Strong working knowledge of ITSM (Jira or similar)

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