Customer Service Supervisor
hace 1 semana
**Zimmer Biomet** is a world leader in musculoskeletal health solutions.
Our team members are part of a company with a heritage of leadership, a focus on shaping the future, and a mission dedicated to _alleviating pain and improving the quality of life for people around the world_.
- Looking to make an impact?
Join us and make a difference._
**Zimmer Biomet Offers You An Exciting Position With Good Career Prospects in a Fast-growing International Business, And a Competitive Remuneration Package**
- Possibility to grow, develop, and be promoted within a Team
- Friendly, warm and creative atmosphere
- Healthy, inspiring, and international work environment
- Ongoing coaching and talent development
- Access to future career opportunities
- Hybrid work model
- Competitive reward packages
- Annual bonus
- Social and CSR events
- Wellbeing initiatives
Quien buscamos para nuestro Team?
Un profesional para planificar, dirigir y supervisar las actividades del Área de Customer Service de acuerdo a las directrices establecidas por dirección con la finalidad de garantizar su correcto funcionamiento y lograr la satisfacción del cliente a través de la entrega efectiva de producto y su consiguiente facturación.
- Revisión de procesos actuales y propuestas de mejora
- Supervisión y organización del equipo a su cargo
- Control de cargas de trabajo
- Coordinación ausencias de los miembros del equipo
- Soporte en procesos e incidencias
- Coordinación con el resto de supervisores/coordinadores
- Asegurar el cumplimiento SOX
- Revisión y acciones correctivas KPI
- Auditorias
- Detectar necesidades formativas del equipo a su cargo.
Tu experiência:
- Inglés nível intermedio-alto
- Informática/requisitos técnicos: Office, SAP
- Experiência: 3-4 años en un puesto similar
- Otros: conocimiento de del producto y del sector hospitalario
- Tolerancia al estrés
- Análisis y solucion de problemas
- Organización y priorización
- Comunicación oral y escrita
- Liderazgo y dirección de personas
- Proactividad
- Visión analítica
Tipo de puesto: Jornada completa
Salario: 30.000,00€-40.000,00€ al año
Beneficios:
- Flexibilidad horaria
- Guardería
- Jornada intensiva los viernes
- Plan de jubilación
- Programa de formación
- Seguro de vida
- Seguro médico privado
- Teletrabajo opcional
Horario:
- Flexibilidad horaria
Tipos de compensaciones complementarias:
- Bonus anual
Experiência:
- Supervisión en Atención al cliente: 3 años (Obligatorio)
Idioma:
- Inglés (Obligatorio)
Ubicación del trabajo: Teletrabajo híbrido en Zona Franca-Barcelona
Flextime
- Health insurance
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