Guest Service Representative I
hace 4 semanas
Job Number: 240000HR
Primary Location: Spain-Cadiz-Rota
Organization: Rota
Pay Range: $16.50
Job Summary: Serves as first point of contact with guests at a Navy Gateway Inn and Suites and/or Navy Lodge property and handles all stages of guests' stay; accommodating special requests, as needed, and resolving issues that may arise.
Responsible for front desk operations, lobby appearance, guest service, related office operations and the safety, security and privacy of all guests.
Duties and ResponsibilitiesMust possess a welcoming manner and positive attitude, demonstrate effective communication skills, professionally interact with guests answering guest questions concerning lodging facilities, amenities and provides information about local attractions.Assists guests with all requests, in person or via telephone, including, but not limited to, making, confirming and/or cancelling room reservations, collecting payments and presenting lodging receipts, check-in/check-out process, authorized patron verification, guest room assignments, credit card processing, etc.Greets and welcomes guests upon sight, always maintaining outstanding guest relations.Communicates with all lodging associates and chain of command concerning operations, guest issues or situations that require immediate attention.Applies knowledge of standard operating procedures, processes and rules governing patron eligibility.
Receives requests and processes reservations within established guidelines.
When rooms are not available, provides a certificate of non-availability (CNA) and/or alternative lodging options in the area.Assists Front Office Manager, Supervisor or Assistant General Manager (AGM) in handling group reservations, utilizes commitment agreement for all group per brand standards.Reconciles shift transactions of all accounts and outlets of the property, ensuring complete balancing while maintaining guest service at all times.Interacts with guests and receives and resolves guests' complaints, including but not limited to: adjusting room fees, adjusting check-in/check-out times consistent with program policy, and refers unusual issues to immediate supervisor for assistance and/or resolution.
Utilizes judgment and understanding of policies and procedures to better assist guests.Registers and assigns rooms to guests, issuing room keys or cards; transmits and receives messages, and keeps records of occupied rooms and guest accounts, makes and confirms reservations, presenting statements and collecting payments, as necessary.Operates a multi-line telephone system, records and delivers messages, as required, and answering inquiries pertaining to services, base facilities, area attractions and travel directions.Responsible for inventory of all keys and other supplies and/or amenities maintained at the front desk.
Keeps the front desk and lobby area clean and safe.Responsible for assigned master key.
Properly logs in and out using key log for record.
Must report lost key to supervisor immediately, for security reasons.Assists the Front Office Manager, Supervisor or AGM to train and instruct personnel assigned to the Front Desk.Utilizes the Property Management System (PMS) to access guest information, retrieve reservation information and change or cancel reservations as requested by the guests.
Verifies registration information, secures a credit card for incidental expenses and authorizes credit card for room charges.Assists the Front Office Manager, Supervisor or AGM in ensuring that the Lost and Found is utilized in Property Management System and disposal processes are adhered to according to brand standards.Logs trouble calls in the PMS and ensures the appropriate department is notified.
Relocates guests to a different room, when required.Operates POS to record sales from convenience store (if applicable).
May assist in maintaining and stocking adequate supply levels.Ensures all wake up calls are handled promptly and properly.
Types any miscellaneous memos/correspondence required in the course of performing assigned duties.Exchanges and maintains rotating change fund and daily log of moneys received and deposited.
Securely maintains all records and access to guest safety deposit boxes, if applicable.May be required to generate and print various reports from the PMS such as Expected Arrivals, Departure List, In-House Guest List and Night Audit reports as well as other daily, monthly or annual occupancy reports.
Verifies accuracy of charges and makes appropriate changes if errors occur.Completes all computer generated reports, as assigned, and notates any account discrepancies for action by management.Prepares Close Bank Report and receipts at the end of each shift in accordance with established procedures.May be responsible for the set-up and breakdown/clean-up of the complimentary "self-service" breakfast bar.
#J-18808-Ljbffr
-
Guest Service Associate
hace 4 semanas
Cádiz, España Accor Hotels A tiempo completoCompany DescriptionWhy work for Accor?We are far more than a worldwide leader.We welcome you as you are and you can find a job and brand that matches your personality.We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless...
-
Guest Service Associate
hace 4 semanas
Cádiz, España Accor Hotels A tiempo completoCompany DescriptionWhy work for Accor?We are far more than a worldwide leader.We welcome you as you are and you can find a job and brand that matches your personality.We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless...
-
Guest Service Associate
hace 3 semanas
Cádiz, España Accor Hotels A tiempo completoCompany DescriptionWhy work for Accor?We are far more than a worldwide leader.We welcome you as you are and you can find a job and brand that matches your personality.We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless...
-
Guest Service Associate
hace 4 semanas
Cádiz, España Accor Hotels A tiempo completoCompany DescriptionWhy work for Accor?We are far more than a worldwide leader.We welcome you as you are and you can find a job and brand that matches your personality.We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless...
-
Guest Relations Manager
hace 4 semanas
Cádiz, España Cataloxy A tiempo completoPublicada: 24.12.2024.Actual hasta: 07.01.2025Ofertas de empleo Guest Relations Manager FAIRMONTGuest Relations Manager, Cádiz Salario: a convenirSummary informationPuesto: Guest Relations ManagerÁrea: Staffing/Agencias de EmpleoJornada laboral: completaSexo: indiferenteEmpresa: FAIRMONTDescripción de la oferta Providing engaging, sincere, personalized...
-
Guest Relations Manager
hace 4 semanas
Cádiz, España Cataloxy A tiempo completoPublicada: 24.12.2024.Actual hasta: 07.01.2025Ofertas de empleo Guest Relations ManagerFAIRMONTGuest Relations Manager, CádizSalario: a convenirSummary informationPuesto: Guest Relations ManagerÁrea: Staffing/Agencias de EmpleoJornada laboral: completaSexo: indiferenteEmpresa: FAIRMONTDescripción de la ofertaProviding engaging, sincere, personalized...
-
Guest Service Agent
hace 4 semanas
Cádiz, España Accor Hotels A tiempo completoCompany DescriptionDiscover the warm French-Polynesian welcome of our luxury 5 star beach resort situated on the East Crescent of the world famous Palm Jumeirah, offering a rejuvenating escape inspired by the rich culture of the South Pacific.Nestled amongst lush greenery on the idyllic shores of the Arabian Gulf, Sofitel Dubai The Palm offers a tropical and...
-
Guest Relations Manager
hace 3 semanas
Cádiz, España Cataloxy A tiempo completoPublicada: 24.12.2024.Actual hasta:07.01.2025Ofertas de empleo Guest Relations ManagerFAIRMONTGuest Relations Manager, CádizSalario: a convenirSummary informationPuesto:Guest Relations ManagerÁrea:Staffing/Agencias de EmpleoJornada laboral: completaSexo: indiferenteEmpresa: FAIRMONTDescripción de la ofertaProviding engaging, sincere, personalized service...
-
Guest Service Agent
hace 4 semanas
Cádiz, España Accor Hotels A tiempo completoCompany DescriptionDiscover the warm French-Polynesian welcome of our luxury 5 star beach resort situated on the East Crescent of the world famous Palm Jumeirah, offering a rejuvenating escape inspired by the rich culture of the South Pacific.Nestled amongst lush greenery on the idyllic shores of the Arabian Gulf, Sofitel Dubai The Palm offers a tropical and...
-
Guest Relations Manager
hace 3 semanas
Cádiz, España Accor A tiempo completo.Company DescriptionFairmont La Hacienda will offer guests one of the most exclusive resorts in southern Spain.Situated on the San Roque coast, in a unique and privileged enclave near Sotogrande, it features a luxurious 5-star hotel and branded residences, showcasing breathtaking sea views.Guests at Fairmont La Hacienda will indulge in a luxury resort...
-
Guest Relations Manager
hace 2 semanas
Cádiz, España Fairmont Hotels & Resorts A tiempo completoCompany DescriptionFairmont La Hacienda will offer guests one of the most exclusive resorts in southern Spain.Situated on the San Roque coast, in a unique and privileged enclave near Sotogrande, it features a luxurious 5-star hotel and branded residences, showcasing breathtaking sea views.Guests at Fairmont La Hacienda will indulge in a luxury resort...
-
Guest Service Agent
hace 4 semanas
Cádiz, España Accor Hotels A tiempo completo.Company DescriptionDiscover the warm French-Polynesian welcome of our luxury 5 star beach resort situated on the East Crescent of the world famous Palm Jumeirah, offering a rejuvenating escape inspired by the rich culture of the South Pacific.Nestled amongst lush greenery on the idyllic shores of the Arabian Gulf, Sofitel Dubai The Palm offers a tropical...
-
Guest Relations Manager
hace 4 semanas
Cádiz, España Accor A tiempo completoCompany DescriptionFairmont La Hacienda will offer guests one of the most exclusive resorts in southern Spain.Situated on the San Roque coast, in a unique and privileged enclave near Sotogrande, it features a luxurious 5-star hotel and branded residences, showcasing breathtaking sea views.Guests at Fairmont La Hacienda will indulge in a luxury resort...
-
Guest Relations Manager
hace 2 semanas
Cádiz, Cádiz provincia, España AccorHotel A tiempo completo**Company Description** Fairmont La Hacienda will offer guests one of the most exclusive resorts in southern Spain. Situated on the San Roque coast, in a unique and privileged enclave near Sotogrande, it features a luxurious 5-star hotel and branded residences, showcasing breathtaking sea views. Guests at Fairmont La Hacienda will indulge in a luxury...
-
Guest Service Associate
hace 4 semanas
Cádiz, España Accor Hotels A tiempo completoCompany Description"Why work for Accor?We are far more than a worldwide leader.We welcome you as you are and you can find a job and brand that matches your personality.We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless...
-
(I-293) Guest Relations Agent
hace 4 semanas
Cádiz, España Ares Consultores A tiempo completoJob DescriptionReporting to the Guest Relations Manager, responsibilities and essential job functions include but are not limited to the following: Oversee and resolve all guest communication in a professional and courteous manner. Respond to all guests in a timely manner, ensuring follow-up with attention to detail. Attend to the needs of guests and help...
-
Guest Service Associate
hace 4 semanas
Cádiz, España Accor Hotels A tiempo completoCompany Description"Why work for Accor?We are far more than a worldwide leader.We welcome you as you are and you can find a job and brand that matches your personality.We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless...
-
Urgente: Guest Service Agent
hace 4 semanas
Cádiz, España Accor Hotels A tiempo completo.Company DescriptionDiscover the warm French-Polynesian welcome of our luxury 5 star beach resort situated on the East Crescent of the world famous Palm Jumeirah, offering a rejuvenating escape inspired by the rich culture of the South Pacific.Nestled amongst lush greenery on the idyllic shores of the Arabian Gulf, Sofitel Dubai The Palm offers a tropical...
-
? Urgente Guest Service Manager
hace 4 semanas
Cádiz, España Accor Hotels A tiempo completoCompany Description"Why work for Accor?We are far more than a worldwide leader.We welcome you as you are and you can find a job and brand that matches your personality.We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless...
-
Guest Relations Manager
hace 4 semanas
Cádiz, España Accor Hotels A tiempo completoCompany Description Fairmont Amman is offering a career opportunity for an energetic and experienced Guest Relations Manager.Job Description What you will be doing? Assist the Front Office team in preparing for daily arrivals in terms of room allocation and checks traces for any special requests of the guests.Deal effectively with any guest comments and/or...