Escalation Specialist, Amazon Maintenance Operation Centre
hace 2 días
.DESCRIPTIONWhich of these options would you most value in your next job?Working in a team where talent and potential have more value than paper based qualifications.Global opportunities to develop in role and choose long term career paths.Working at the cutting edge of high-speed automated logistics technology.Finding and conquering emerging challenges as the company grows and scales rapidly.Working in data driven environment where accuracy and clarity is prized above personal opinion.Why choose just one? Join us in the Amazon Reliability Maintenance Engineering team and have them all. We maintain and optimize all technologies in the Global Amazon Warehouse & Delivery Network ranging from large, modern, purpose-built warehouses utilizing robotics and high-volume conveyance all the way through the value chain to small, high speed, delivery stations placed as close to our customers as possible.PURPOSE OF THE JOB:The Escalation Specialist directly monitors alarm systems, dispatches local vendors, assists site maintenance and operations personnel with troubleshooting efforts, and administers requisite systems for data accuracy and communications. The successful candidates will be action-orientated, flexible problem-solvers with excellent research skills. They will demonstrate Customer Obsession and Ownership on every contact.Amazon is seeking a detail-oriented person to provide alarm monitoring and incident management at Amazon's Maintenance Operations Centre (AMOC) in Barcelona, ES. The successful candidate will have a proven track record of exemplary customer service, good judgement and demonstrate the ability to learn and master new technology.AMOC provides 24/7 monitoring, facilities escalation management, vendor dispatch and tracking, documentation and resolution management for multiple Amazon business units with and without dedicated onsite maintenance personnel.RESPONSIBILITIES:Respond to and triage incoming work requests within standard service level agreements (SLAs).Manage remote works from start to end, including work order/purchase order raising and receipting.Communicate effectively and efficiently with stakeholders (RME, Ops, H&S etc).Provide updates on vendor status, take the lead on coordinating works during an escalation.Escalates issues appropriately to ensure the integrity of Amazon equipment reliability.Monitor the work queue to prioritize appropriately.BASIC QUALIFICATIONSCompose grammatically correct, concise and accurate written communication.Experience in an IT/Operations/Call/Command Center work environment.Maintain an in-depth knowledge of emergency, dispatching and executive reply procedures along with high-level customer service skills as demonstrated by way of previous work history.Experience of planned preventative maintenance systems.Ability to work shifts in a 24/7 environment
-
Barcelona, Barcelona, España Amazon A tiempo completoWhich of these options would you most value in your next job? Working in a team where talent and potential have more value than paper based qualifications. Global opportunities to develop in role and choose long term career paths. Working at the cutting edge of high-speed automated logistics technology. Finding and conquering emerging challenges as the...
-
Escalation Specialist, Maintenance Operation Centre
hace 2 semanas
Barcelona, Barcelona, España Amazon A tiempo completoWhich of these options would you most value in your next job? Working in a team where talent and potential have more value than paper based qualifications. Global opportunities to develop in role and choose long term career paths. Working at the cutting edge of highspeed automated logistics technology. Finding and conquering emerging challenges as the...
-
Escalation Specialist, Maintenance Operation Centre
hace 2 semanas
Barcelona, Barcelona, España Amazon A tiempo completoWhich of these options would you most value in your next job? Working in a team where talent and potential have more value than paper based qualifications. Global opportunities to develop in role and choose long term career paths. Working at the cutting edge of high-speed automated logistics technology. Finding and conquering emerging challenges as the...
-
Escalation Specialist, Maintenance Operation Centre
hace 4 semanas
Barcelona, Barcelona, España Amazon A tiempo completoWhich of these options would you most value in your next job? Working in a team where talent and potential have more value than paper based qualifications. Global opportunities to develop in role and choose long term career paths. Working at the cutting edge of high-speed automated logistics technology. Finding and conquering emerging challenges as the...
-
Barcelona, España Amazon Spain Fulfillment, S.L.U. A tiempo completoWhich of these options would you most value in your next job?- Working in a team where talent and potential have more value than paper based qualifications.- Global opportunities to develop in role and choose long term career paths.- Working at the cutting edge of high-speed automated logistics technology.- Finding and conquering emerging challenges as the...
-
Barcelona, España Amazon Spain Fulfillment, S.L.U. A tiempo completoDESCRIPTION ***Relocation package provided for candidates coming from other regions or countries *** Amazon Operations sits at the heart of the Amazon customer experience. We look after everything from the moment a customer clicks buy, to the moment their item is delivered – from desktop to doorstep. Across the globe we have more than thousand...
-
Barcelona, España Amazon Spain Fulfillment, S.L.U. A tiempo completoDESCRIPTION ***Relocation package provided for candidates coming from other regions or countries *** Amazon Operations sits at the heart of the Amazon customer experience. We look after everything from the moment a customer clicks buy, to the moment their item is delivered – from desktop to doorstep. Across the globe we have more than thousand...
-
Senior Escalation Specialist, Maintenance Operation Centre
hace 2 semanas
Barcelona, Barcelona, España Amazon A tiempo completoAmazon Operations - Electric Vehicle Charger Escalation Team Leader Amazon Operations is at the core of the Amazon customer journey, ensuring seamless delivery from click to doorstep. We boast a global network of Fulfillment Centers, Delivery Stations, cutting-edge technology, and a diverse workforce coming together to meet customer expectations daily. If...
-
Barcelona, Barcelona, España Amazon Spain Fulfillment, S.L.U. A tiempo completoRelocation package provided for candidates coming from other regions or countries Amazon Operations sits at the heart of the Amazon customer experience. We look after everything from the moment a customer clicks buy, to the moment their item is delivered – from desktop to doorstep. Across the globe we have more than thousand Fulfillment Centers,...
-
Barcelona, España Amazon Spain Fulfillment, S.L.U. A tiempo completo.Amazon OperationsAmazon Operations sits at the heart of the Amazon customer experience. We look after everything from the moment a customer clicks buy to the moment their item is delivered – from desktop to doorstep. Across the globe, we have more than a thousand Fulfilment Centres, thousands of Delivery Stations, tens of thousands of machines, and...
-
Barcelona, España Mygwork A tiempo completo.Which of these options would you most value in your next job?Working in a team where talent and potential have more value than paper based qualifications.Global opportunities to develop in role and choose long term career paths.Working at the cutting edge of high-speed automated logistics technology.Finding and conquering emerging challenges as the company...
-
Barcelona, España Amazon A tiempo completo.DESCRIPTIONAmazon Operations sits at the heart of the Amazon customer experience. We look after everything from the moment a customer clicks buy, to the moment their item is delivered - from desktop to doorstep.Across the globe we have more than thousand Fulfilment Centres, thousands of Delivery Stations, tens of thousands of machines, and hundreds of...
-
Barcelona, Barcelona, España Amazon A tiempo completo*Relocation package provided for candidates coming from other regions or countries *Amazon Operations sits at the heart of the Amazon customer experience. We look after everything from the moment a customer clicks buy, to the moment their item is delivered – from desktop to doorstep.Across the globe we have more than thousand Fulfillment Centers, thousands...
-
Senior Escalation Specialist, Maintenance Operation Centre
hace 4 semanas
Barcelona, Barcelona, España Amazon A tiempo completo*Relocation package provided for candidates coming from other regions or countries *Amazon Operations sits at the heart of the Amazon customer experience. We look after everything from the moment a customer clicks buy, to the moment their item is delivered – from desktop to doorstep.Across the globe we have more than thousand Fulfillment Centers, thousands...
-
Senior Escalation Specialist, Maintenance Operation Centre
hace 2 semanas
Barcelona, Barcelona, España Amazon A tiempo completo***Relocation package provided for candidates coming from other regions or countries *** Amazon Operations sits at the heart of the Amazon customer experience. We look after everything from the moment a customer clicks buy, to the moment their item is delivered – from desktop to doorstep. Across the globe we have more than thousand Fulfillment Centers,...
-
Senior Escalation Specialist, Maintenance Operation Centre
hace 2 semanas
Barcelona, Barcelona, España Amazon A tiempo completoRelocation package provided for candidates coming from other regions or countries Amazon Operations sits at the heart of the Amazon customer experience. We look after everything from the moment a customer clicks buy, to the moment their item is delivered – from desktop to doorstep.Across the globe we have more than thousand Fulfillment Centers, thousands...
-
Escalation Specialist
hace 2 semanas
Barcelona, Barcelona, España Amazon A tiempo completoEscalation Specialist - Electric Vehicle Chargers, Amazon Maintenance Operation Centre (EU AMOC) Amazon Operations sits at the heart of the Amazon customer experience. We look after everything from the moment a customer clicks buy, to the moment their item is delivered – from desktop to doorstep. Across the globe we have more than thousand Fulfillment...
-
Escalation Specialist
hace 2 semanas
Barcelona, Barcelona, España Amazon A tiempo completoEscalation Specialist - Electric Vehicle Chargers, Amazon Maintenance Operation Centre (EU AMOC)Amazon Operations sits at the heart of the Amazon customer experience. We look after everything from the moment a customer clicks buy, to the moment their item is delivered – from desktop to doorstep.Across the globe we have more than thousand Fulfillment...
-
Escalation Specialist
hace 2 semanas
Barcelona, Barcelona, España Amazon A tiempo completoEscalation Specialist - Electric Vehicle Chargers, Amazon Maintenance Operation Centre (EU AMOC) Proven experience in technical support, escalation management, or a similar role. Proficiency in English Good problem-solving and analytical skills. Excellent communication and interpersonal skills. Ability to work independently and collaborate effectively in a...
-
Escalation Specialist
hace 2 semanas
Barcelona, Barcelona, España Amazon A tiempo completoAmazon Operations sits at the heart of the Amazon customer experience. We look after everything from the moment a customer clicks buy, to the moment their item is delivered - from desktop to doorstep.Across the globe we have more than thousand Fulfillment Centers, thousands of Delivery Stations, tens of thousands of machines, andhundreds of thousands of...
