Empleos actuales relacionados con Senior Escalation Specialist, Amazon Maintenance Operation Centre - Barcelona, Barcelona - Amazon Spain Fulfillment, S.L.U.
-
Barcelona, Barcelona, España Amazon Spain Fulfillment, S.L.U. A tiempo completoAbout the RoleWe are seeking a highly skilled Escalation Specialist to join our team at Amazon Spain Fulfillment, S.L.U. in Barcelona, ES. As an Escalation Specialist, you will play a critical role in ensuring the smooth operation of our maintenance operations centre.Key ResponsibilitiesRespond to and triage incoming work requests within standard service...
-
Barcelona, Barcelona, España Amazon Spain Fulfillment, S.L.U. A tiempo completoAbout the RoleWe are seeking a highly skilled Escalation Specialist to join our team at Amazon Spain Fulfillment, S.L.U. in Barcelona, ES. As an Escalation Specialist, you will play a critical role in ensuring the smooth operation of our maintenance operations centre.Key ResponsibilitiesRespond to and triage incoming work requests within standard service...
-
Escalation Specialist, Amazon Maintenance Operation Centre
hace 2 semanas
Barcelona, Barcelona, España Amazon Spain Fulfillment, S.L.U. A tiempo completoJob Purpose:The Escalation Specialist plays a critical role in ensuring the smooth operation of Amazon's Maintenance Operations Centre (AMOC) in Barcelona, Spain. This position involves directly monitoring alarm systems, dispatching local vendors, and assisting site maintenance and operations personnel with troubleshooting efforts.Key...
-
Escalation Specialist, Amazon Maintenance Operation Centre
hace 2 semanas
Barcelona, Barcelona, España Amazon Spain Fulfillment, S.L.U. A tiempo completoJob Purpose:The Escalation Specialist plays a critical role in ensuring the smooth operation of Amazon's Maintenance Operations Centre (AMOC) in Barcelona, Spain. This position involves directly monitoring alarm systems, dispatching local vendors, and assisting site maintenance and operations personnel with troubleshooting efforts.Key...
-
Barcelona, Barcelona, España Amazon A tiempo completo{"title": "Senior Escalation Specialist", "description": "Job SummaryWe are seeking a highly skilled Senior Escalation Specialist to join our Amazon Reliability Maintenance Engineering team. As a key member of our team, you will be responsible for monitoring alarm systems, dispatching local vendors, and assisting site maintenance and operations personnel...
-
Barcelona, Barcelona, España Amazon A tiempo completo{"title": "Senior Escalation Specialist", "description": "Job SummaryWe are seeking a highly skilled Senior Escalation Specialist to join our Amazon Reliability Maintenance Engineering team. As a key member of our team, you will be responsible for monitoring alarm systems, dispatching local vendors, and assisting site maintenance and operations personnel...
-
Senior Escalation Specialist
hace 3 semanas
Barcelona, Barcelona, España Amazon Spain Fulfillment, S.L.U. A tiempo completoAbout the RoleAmazon Spain Fulfillment, S.L.U. is seeking a highly skilled Senior Escalation Specialist to join our Maintenance Operations Centre team in Barcelona. As a key member of our team, you will be responsible for monitoring alarm systems, dispatching local vendors, and assisting site maintenance and operations personnel with troubleshooting...
-
Senior Escalation Specialist
hace 3 semanas
Barcelona, Barcelona, España Amazon Spain Fulfillment, S.L.U. A tiempo completoAbout the RoleAmazon Spain Fulfillment, S.L.U. is seeking a highly skilled Senior Escalation Specialist to join our Maintenance Operations Centre team in Barcelona. As a key member of our team, you will be responsible for monitoring alarm systems, dispatching local vendors, and assisting site maintenance and operations personnel with troubleshooting...
-
Senior Escalation Specialist, Maintenance Operations Centre
hace 3 semanas
Barcelona, Barcelona, España Amazon A tiempo completoAbout the RoleWe are seeking a highly skilled and experienced Senior Escalation Specialist to join our Maintenance Operations Centre team at Amazon. As a key member of our team, you will be responsible for monitoring alarm systems, dispatching local vendors, and assisting site maintenance and operations personnel with troubleshooting efforts.Key...
-
Senior Escalation Specialist, Maintenance Operations Centre
hace 3 semanas
Barcelona, Barcelona, España Amazon A tiempo completoAbout the RoleWe are seeking a highly skilled and experienced Senior Escalation Specialist to join our Maintenance Operations Centre team at Amazon. As a key member of our team, you will be responsible for monitoring alarm systems, dispatching local vendors, and assisting site maintenance and operations personnel with troubleshooting efforts.Key...
-
Senior Escalation Specialist, Maintenance Operations Centre
hace 3 semanas
Barcelona, Barcelona, España Amazon A tiempo completoAbout the RoleThe Senior Escalation Specialist will be responsible for monitoring alarm systems, dispatching local vendors, assisting site maintenance and operations personnel with troubleshooting efforts, and administering requisite systems for data accuracy and communications.Key ResponsibilitiesRespond to and triage incoming work requests within standard...
-
Senior Escalation Specialist, Maintenance Operations Centre
hace 3 semanas
Barcelona, Barcelona, España Amazon A tiempo completoAbout the RoleThe Senior Escalation Specialist will be responsible for monitoring alarm systems, dispatching local vendors, assisting site maintenance and operations personnel with troubleshooting efforts, and administering requisite systems for data accuracy and communications.Key ResponsibilitiesRespond to and triage incoming work requests within standard...
-
Escalation Specialist, Maintenance Operations Centre
hace 2 semanas
Barcelona, Barcelona, España Amazon A tiempo completo**Job Summary**The Escalation Specialist plays a critical role in ensuring the reliability and efficiency of Amazon's Global Warehouse & Delivery Network. As a key member of the Amazon Reliability Maintenance Engineering team, you will be responsible for monitoring alarm systems, dispatching local vendors, and assisting site maintenance and operations...
-
Escalation Specialist, Maintenance Operations Centre
hace 2 semanas
Barcelona, Barcelona, España Amazon A tiempo completo**Job Summary**The Escalation Specialist plays a critical role in ensuring the reliability and efficiency of Amazon's Global Warehouse & Delivery Network. As a key member of the Amazon Reliability Maintenance Engineering team, you will be responsible for monitoring alarm systems, dispatching local vendors, and assisting site maintenance and operations...
-
Senior Escalation Specialist, Maintenance Operations Centre
hace 3 semanas
Barcelona, Barcelona, España Mygwork A tiempo completoAbout the RoleThis is a unique opportunity to join the Amazon Reliability Maintenance Engineering team as a Senior Escalation Specialist. As a key member of the team, you will be responsible for monitoring alarm systems, dispatching local vendors, and assisting site maintenance and operations personnel with troubleshooting efforts.Key ResponsibilitiesRespond...
-
Senior Escalation Specialist, Maintenance Operations Centre
hace 3 semanas
Barcelona, Barcelona, España Mygwork A tiempo completoAbout the RoleThis is a unique opportunity to join the Amazon Reliability Maintenance Engineering team as a Senior Escalation Specialist. As a key member of the team, you will be responsible for monitoring alarm systems, dispatching local vendors, and assisting site maintenance and operations personnel with troubleshooting efforts.Key ResponsibilitiesRespond...
-
Senior Escalation Specialist, Maintenance Operations Centre
hace 3 semanas
Barcelona, Barcelona, España Amazon A tiempo completoJob SummaryWe are seeking a highly skilled and experienced Maintenance Operations Expert to join our team at Amazon's Maintenance Operations Centre in Barcelona. As a key member of our operations team, you will be responsible for monitoring alarm systems, dispatching local vendors, and assisting site maintenance and operations personnel with troubleshooting...
-
Senior Escalation Specialist, Maintenance Operations Centre
hace 3 semanas
Barcelona, Barcelona, España Amazon A tiempo completoJob SummaryWe are seeking a highly skilled and experienced Maintenance Operations Expert to join our team at Amazon's Maintenance Operations Centre in Barcelona. As a key member of our operations team, you will be responsible for monitoring alarm systems, dispatching local vendors, and assisting site maintenance and operations personnel with troubleshooting...
-
Escalation Specialist, Maintenance Operations Centre
hace 3 semanas
Barcelona, Barcelona, España Amazon A tiempo completoAbout the RoleWe are seeking a detail-oriented individual to provide alarm monitoring and incident management at Amazon's Maintenance Operations Centre (AMOC) in Barcelona, ES.Key ResponsibilitiesRespond to and triage incoming work requests within standard service level agreements (SLAs).Manage remote works from start to end, including work order/purchase...
-
Escalation Specialist, Maintenance Operations Centre
hace 3 semanas
Barcelona, Barcelona, España Amazon A tiempo completoAbout the RoleWe are seeking a detail-oriented individual to provide alarm monitoring and incident management at Amazon's Maintenance Operations Centre (AMOC) in Barcelona, ES.Key ResponsibilitiesRespond to and triage incoming work requests within standard service level agreements (SLAs).Manage remote works from start to end, including work order/purchase...
Senior Escalation Specialist, Amazon Maintenance Operation Centre
hace 3 meses
Relocation package provided for candidates coming from other regions or countries
Amazon Operations sits at the heart of the Amazon customer experience.
We look after everything from the moment a customer clicks buy, to the moment their item is delivered – from desktop to doorstep.
Across the globe we have more than thousand Fulfillment Centers, thousands of Delivery Stations, tens of thousands of machines, and hundreds of thousands of employees, all working together in harmony to make sure the right item gets delivered to the right person, in the right place, at the right time.
Working in Amazon Operations is for people who like to be active and give their all.We work in a busy, dynamic environment and are part of a bigger team delivering on the expectations of millions of customers every single day.
We are open, inclusive and welcome individuality and diversity.The culture in our Operation is built on the way teams' bond and the work ethic that enables our business run like clockwork.
Our teams take pride in a job well done, looking out for one another, ensuring the highest safety standards and playing their part in delivering the quality service Amazon is known for around the world.
Amazon is committed to building a sustainable future for our customers, local communities, and the planet.Under The Climate Pledge we committed to be net-zero carbon across our business by 2040, 10 years ahead of the Paris Agreement.
To get there, we need exceptionally talented, bright, and driven people that are dedicated to making a meaningful impact on the sustainability of our products and supply chain.
Purpose of jobAmazon is a global leader in sustainable transportation solutions, dedicated to advancing the adoption of electric vehicles (EVs) and reducing our carbon footprint.
Our state-of-the-art EV charging infrastructure continues to grow and spans the globe, providing reliable and accessible charging solutions to Amazons transportation network.
We are seeking an experienced Electric Vehicle Charger Escalation Team Leader to lead a team of specialists responsible for the remote coordination of maintenance activities across our global charging network.
Key job responsibilities- Lead, mentor, and manage a team of Electric Vehicle Charger Escalation Specialists, fostering a collaborative and high-performance culture who are relentless at continuous improvement.
- Oversee the remote coordination of reactive maintenance activities, ensuring rapid response and issue resolution for charging stations across the world. Respond and process incoming alarms, trouble tickets, purchase orders and invoices following SOPs and processes.
- Develop and implement reactive and proactive maintenance strategies to minimize downtime and optimize performance.
- Serve as the point of escalation for complex technical issues, working closely with field operational, RME Technicians, vendors, and other internal cross-functional teams to ensure timely resolution.
- Establish and maintain rigorous quality control standards for maintenance procedures and training.
- Monitor and maintain trouble ticket/work order processes and queues while ensuring customer care and quality meet the high bar.
- Collaborate with category procurement, suppliers and vendors to source spare parts, negotiate contracts costs, and maintain strong working relationships.
- Lead training sessions and development programs for the team and individuals to continuously enhance the capability, technical and leadership skills of the team.
- Flexible to working shift work to ensure customers around the world receive timely and re-assuring support.
Barcelona, ESP BASIC QUALIFICATIONS
- High level of English, spoken and written form
- Bachelor's degree in Electrical Engineering, or completed an indentured Electrical Apprenticeship or equivalent.
- Proven experience in managing technical teams, preferably in the electric vehicle charging or similar industry.
- Exceptional leadership and team-building skills.
- Strong problem-solving and decision-making abilities.
- Effective communication, negotiation, and stakeholder management skills.
- Financial acumen and budget management experience.
- Strong project management skills.
- Ability to work collaboratively in a dynamic and fast-paced environment.
