![Amazon](https://contents.bebee.com/companies/es/amazon/avatar-lFhgC.png)
Escalation Specialist
hace 2 semanas
- Proven experience in technical support, escalation management, or a similar role.
- Proficiency in English
- Good problem-solving and analytical skills.
- Excellent communication and interpersonal skills.
- Ability to work independently and collaborate effectively in a remote team environment.
- Willingness to work 24/7 shift rotations.
We look after everything from the moment a customer clicks buy, to the moment their item is delivered – from desktop to doorstep.
Across the globe we have more than thousand Fulfillment Centers, thousands of Delivery Stations, tens of thousands of machines, and hundreds of thousands of employees, all working together in harmony to make sure the right item gets delivered to the right person, in the right place, at the right time.
We work in a busy, dynamic environment and are part of a bigger team delivering on the expectations of millions of customers every single day.
We are open, inclusive and welcome individuality and diversity.The culture in our Operation is built on the way teams' bond and the work ethic that enables our business run like clockwork.
Our teams take pride in a job well done, looking out for one another, ensuring the highest safety standards and playing their part in delivering the quality service Amazon is known for around the world.
Amazon is committed to building a sustainable future for our customers, local communities, and the planet.Under The Climate Pledge we committed to be net-zero carbon across our business by 2040, 10 years ahead of the Paris Agreement.
To get there, we need exceptionally talented, bright, and driven people that are dedicated to making a meaningful impact on the sustainability of our products and supply chain.
Amazon is a global leader in sustainable transportation solutions, dedicated to advancing the adoption of electric vehicles (EVs) and reducing our carbon footprint.
Our state-of-the-art EV charging infrastructure continues to grow and span the globe, providing reliable and accessible charging solutions to drivers around Amazons transportation network.
As an Electric Vehicle Charger Escalation Specialist, you will play a critical role in maintaining the functionality and reliability of our global network of Electric Vehicle (EV) chargers.
You will be part of a 24/7 team responsible for remote coordination and escalation of maintenance and technical issues to ensure minimal downtime and optimal performance of our charging network.
Key job responsibilities- Continuously monitor the performance of EV charging stations worldwide, identifying any technical issues or anomalies.
- Respond and process incoming alarms, trouble tickets, purchase orders, invoices following SOPs and processes.
- Serve as a point of contact for customers in the field when technical problems arise. Escalate issues to the appropriate vendors or teams for resolution.
- Provide remote technical support to on-site Maintenance Technicians, assisting in diagnosing and resolving issues to minimize downtime.
- Analyze data to proactively identify potential problems and performance trends. Develop improvements for optimizing reliability and RME processes.
- Maintain detailed records of technical issues, escalations, and resolutions. Use reports and dashboards to track the performance and reliability of the charging network.
- Collaborate closely with cross-functional teams, including field maintenance, operations, sustainability and external stakeholders, to ensure efficient issue resolution.
Barcelona, ESP
PREFERRED QUALIFICATIONS
- Bachelor's degree in Electrical Engineering, Computer Science, or a related field.
- Knowledge of electric vehicle charging systems and infrastructure.
- Proficient in other languages, particularly German or Portuguese.
Based on your recent activity, you may be interested in:
Location:
ES, Community of Madrid, San Fernando de Henares
Posted:
February 17, 2023 (Updated 6 months ago)
Posted:
February 13, 2024 (Updated 10 days ago)
Posted:
September 8, 2023 (Updated 23 days ago)
Posted:
October 31, 2023 (Updated 23 days ago)
Amazon is committed to a diverse and inclusive workplace.
Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
#J-18808-Ljbffr-
Escalation Specialist
hace 2 semanas
Barcelona, Barcelona, España Amazon A tiempo completoEscalation Specialist - Electric Vehicle Chargers, Amazon Maintenance Operation Centre (EU AMOC)Amazon Operations sits at the heart of the Amazon customer experience. We look after everything from the moment a customer clicks buy, to the moment their item is delivered – from desktop to doorstep.Across the globe we have more than thousand Fulfillment...
-
Escalation Specialist
hace 2 semanas
Barcelona, Barcelona, España Amazon A tiempo completoEscalation Specialist - Electric Vehicle Chargers, Amazon Maintenance Operation Centre (EU AMOC) Amazon Operations sits at the heart of the Amazon customer experience. We look after everything from the moment a customer clicks buy, to the moment their item is delivered – from desktop to doorstep. Across the globe we have more than thousand Fulfillment...
-
Escalation Specialist
hace 2 semanas
Barcelona, Barcelona, España Amazon A tiempo completoAmazon Operations sits at the heart of the Amazon customer experience. We look after everything from the moment a customer clicks buy, to the moment their item is delivered - from desktop to doorstep.Across the globe we have more than thousand Fulfillment Centers, thousands of Delivery Stations, tens of thousands of machines, andhundreds of thousands of...
-
Escalation Specialist, Maintenance Operation Centre
hace 2 semanas
Barcelona, Barcelona, España Amazon A tiempo completoWhich of these options would you most value in your next job? Working in a team where talent and potential have more value than paper based qualifications. Global opportunities to develop in role and choose long term career paths. Working at the cutting edge of high-speed automated logistics technology. Finding and conquering emerging challenges as the...
-
Escalation Specialist, Maintenance Operation Centre
hace 2 semanas
Barcelona, Barcelona, España Amazon A tiempo completoWhich of these options would you most value in your next job? Working in a team where talent and potential have more value than paper based qualifications. Global opportunities to develop in role and choose long term career paths. Working at the cutting edge of highspeed automated logistics technology. Finding and conquering emerging challenges as the...
-
Escalation Specialist, Maintenance Operation Centre
hace 4 semanas
Barcelona, Barcelona, España Amazon A tiempo completoWhich of these options would you most value in your next job? Working in a team where talent and potential have more value than paper based qualifications. Global opportunities to develop in role and choose long term career paths. Working at the cutting edge of high-speed automated logistics technology. Finding and conquering emerging challenges as the...
-
Senior Escalation Specialist, Maintenance Operation Centre
hace 2 semanas
Barcelona, Barcelona, España Amazon A tiempo completoAmazon Operations - Electric Vehicle Charger Escalation Team Leader Amazon Operations is at the core of the Amazon customer journey, ensuring seamless delivery from click to doorstep. We boast a global network of Fulfillment Centers, Delivery Stations, cutting-edge technology, and a diverse workforce coming together to meet customer expectations daily. If...
-
Senior Escalation Specialist, Maintenance Operation Centre
hace 4 semanas
Barcelona, Barcelona, España Amazon A tiempo completo*Relocation package provided for candidates coming from other regions or countries *Amazon Operations sits at the heart of the Amazon customer experience. We look after everything from the moment a customer clicks buy, to the moment their item is delivered – from desktop to doorstep.Across the globe we have more than thousand Fulfillment Centers, thousands...
-
Senior Escalation Specialist, Maintenance Operation Centre
hace 2 semanas
Barcelona, Barcelona, España Amazon A tiempo completo***Relocation package provided for candidates coming from other regions or countries *** Amazon Operations sits at the heart of the Amazon customer experience. We look after everything from the moment a customer clicks buy, to the moment their item is delivered – from desktop to doorstep. Across the globe we have more than thousand Fulfillment Centers,...
-
Senior Escalation Specialist, Maintenance Operation Centre
hace 2 semanas
Barcelona, Barcelona, España Amazon A tiempo completoRelocation package provided for candidates coming from other regions or countries Amazon Operations sits at the heart of the Amazon customer experience. We look after everything from the moment a customer clicks buy, to the moment their item is delivered – from desktop to doorstep.Across the globe we have more than thousand Fulfillment Centers, thousands...
-
Barcelona, Barcelona, España Amazon Spain Fulfillment, S.L.U. A tiempo completoRelocation package provided for candidates coming from other regions or countries Amazon Operations sits at the heart of the Amazon customer experience. We look after everything from the moment a customer clicks buy, to the moment their item is delivered – from desktop to doorstep. Across the globe we have more than thousand Fulfillment Centers,...
-
Accounting Specialist
hace 2 semanas
Barcelona, Barcelona, España Page Personnel A tiempo completoAccounting Specialist|Miltinational CompanyMultinational CompanyExecutes the day-to-day transactions and journal entries, in accordance to corporate policies.Ensures all aspects of the region's monthly financial statements are accurate and timely, inclusive of reconciliations, accruals, allocations, revenue reporting and recognition, prepaid expenses,...
-
Swa Technical Specialist Rcsc
hace 2 semanas
Barcelona, Barcelona, España F. Hoffmann-La Roche Gruppe A tiempo completoRoche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people's varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche,...
-
Accounts Receivable Specialist
hace 2 semanas
Barcelona, Barcelona, España Teladoc Health A tiempo completoPosition SummaryThe ideal candidate must be fluent in both English and Spanish and possessa strong foundation in accounting principles and practices.As a Bilingual Accountant, you will play a crucial role in ensuring the financial health of our organization.Your primary responsibilities will include, but are not limited to:Reflect the true image of the...
-
Accounts Receivable Specialist
hace 2 semanas
Barcelona, Barcelona, España Teladoc Health A tiempo completoPosition Summary The ideal candidate must be fluent in both English and Spanish and possessa strong foundation in accounting principles and practices. As a Bilingual Accountant, you will play a crucial role in ensuring the financial health of our organization. Your primary responsibilities will include , but are not limited to: -Reflect the true image...
-
Refrigeration Specialist
hace 2 semanas
Barcelona, Barcelona, España Amazon A tiempo completoRefrigeration Specialist , Amazon Maintenance Operation Centre (EU AMOC)Amazon Operations sits at the heart of the Amazon customer experience. We look after everything from the moment a customer clicks buy, to the moment their item is delivered – from desktop to doorstep.Across the globe we have more than thousand Fulfilment Centres, thousands of Delivery...
-
Information Technology Specialist
hace 2 semanas
Barcelona, Barcelona, España Worldwide Logistics Group A tiempo completoInformation Technology Specialist Barcelona Barcelona, Catalunya, ES This is a full-time role for the position of IT Specialist at Worldwide Logistics Group in our Madrid office. Do you have an entrepreneurial mindset? If so, we want to hear from you You will be based in our office in Madrid.Key Responsibilities:Primary escalation resource for ticket...
-
Refrigeration Specialist
hace 2 semanas
Barcelona, Barcelona, España Amazon A tiempo completoRefrigeration Specialist , Amazon Maintenance Operation Centre (EU AMOC)Amazon Operations sits at the heart of the Amazon customer experience. We look after everything from the moment a customer clicks buy, to the moment their item is delivered – from desktop to doorstep.Across the globe we have more than thousand Fulfilment Centres, thousands of Delivery...
-
Refrigeration Specialist
hace 2 semanas
Barcelona, Barcelona, España Amazon A tiempo completoAmazon Operations sits at the heart of the Amazon customer experience. We look after everything from the moment a customer clicks buy, to the moment their item is delivered – from desktop to doorstep.Across the globe we have more than thousand Fulfilment Centres, thousands of Delivery Stations, tens of thousands of machines, and hundreds of thousands of...
-
Refrigeration Specialist
hace 1 mes
Barcelona, Barcelona, España Amazon A tiempo completoAmazon Operations sits at the heart of the Amazon customer experience. We look after everything from the moment a customer clicks buy, to the moment their item is delivered – from desktop to doorstep.Across the globe we have more than thousand Fulfilment Centres, thousands of Delivery Stations, tens of thousands of machines, and hundreds of thousands of...