Customer Support Manager
hace 3 días
.Who we areAizonis a software-as-a-service provider that transforms manufacturing operations in life science industries using advanced analytics and artificial intelligence.Following our recent Series C round of growth funding, we are looking for ambitious new team members who are motivated to directly impact our future growth and success as we launch what we consider "Aizon 3.0".Aizon is helping pharma manufacturers and CDMOs make better decisions in GMP operations.- What makes us different from other manufacturing platforms? We help operations leaders and engineers avoid endless cycles of chasing data in disparate and heavy-handed systems and rapidly understand how to run their manufacturing processes better.- We're solving multiple problems in GMP operations that cost manufacturers millions yearly while accelerating their digital maturity journey. One of our unique capabilities is the ability to operationalize the use of predictive AI models in real time without a big data science staff.- We're backed by both industry and software investor firms like NewVale Capital, Atlantic Bridge, Danaher, Honeywell, CrossLink, and UnCork, with solid industry and technology expertise.Our mission is to improve global health by optimizing how medicines are manufactured so that pharma and biotech companies can provide patients worldwide with the right medicine at the right time and price.Join us if you are motivated to directly impact our company's success and growth path forward and, more importantly, by positively contributing to the life science industry and deserving patients worldwide.The PositionThe Customer Support Manager is responsible for the coaching and development of the Customer Support team in a fast-paced, dynamic environment. This Customer Support Manager is responsible for leading and providing feedback to aid representatives in accomplishing their key measures of success, including all activities that contribute to ensuring customers receive effortless and world-class service with the highest degree of satisfaction.ResponsibilitiesBuild and lead a Customer Support team that is proactive, responsive, 24*7 ready, and places the customer first.Lead and manage the Customer SupportS team by example. A senior support specialist who embraces the role of "working manager".Drive continuous improvement to implement operational best practices designed to enhance the Customer Support service and the customer experience.Manage the process flow of assistance to Aizon customers for all reported issues related to Aizon products & technology.Triage, prioritize, and analyze, on a continuous basis, the incoming events and perform first-line research to determine root causes in order to direct tickets.Maintain appropriate contacts within the product and engineering organizations for the timely escalation to level 2 and 3 support resources
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Customer Support Manager
hace 2 semanas
Barcelona, España Aizon A tiempo completoWho we are Aizonis a software-as-a-service provider that transforms manufacturing operations in life science industries using advanced analytics and artificial intelligence. Following our recent Series C round of growth funding, we are looking for ambitious new team members who are motivated to directly impact our future growth and success as we launch what...
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Customer Support Manager
hace 3 días
Barcelona, España Aizon A tiempo completoWho we areAizonis a software-as-a-service provider that transforms manufacturing operations in life science industries using advanced analytics and artificial intelligence.Following our recent Series C round of growth funding, we are looking for ambitious new team members who are motivated to directly impact our future growth and success as we launch what we...
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Customer Support Manager
hace 3 días
Barcelona, España Aizon A tiempo completocol-wideJob Description:Who we areAizonis a software-as-a-service provider that transforms manufacturing operations in life science industries using advanced analytics and artificial intelligence.Following our recent Series C round of growth funding, we are looking for ambitious new team members who are motivated to directly impact our future growth and...
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Customer Support Manager
hace 3 días
Barcelona, España Aizon A tiempo completoWho we areAizon is a software-as-a-service provider that transforms manufacturing operations in life science industries using advanced analytics and artificial intelligence.Following our recent Series C round of growth funding, we are looking for ambitious new team members who are motivated to directly impact our future growth and success as we launch what...
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Regional Customer Support Manager
hace 3 semanas
Barcelona, España Olympus A tiempo completoOlympus Iberia S.A.U. (OIB)**Tipo de empleo**: Empleo fijo **Función**: Corporate Support **Lugar**: Barcelona **Número de puesto**: 80015156-09062023 **Contacto**: Oscar Mejias **Sitio web**: With around 225 employees, Olympus Iberia is one of the largest subsidiaries in Europe. Tus responsabilidades This post is accountable for the leadership of a...
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Customer Support Manager
hace 2 meses
Barcelona, España IESE Business School A tiempo completo**BIDS Areas** *** - Business Intelligence. Handling all needs related to CRM and data analysis. - Participant Digital Journey. Looking after the unified experience of participants throughout their relationship with IESE, from the moment of enrollment through to becoming an alum. - Classroom Digital Experience. Handling participants’ digital experience...
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Customer Support Manager
hace 3 días
Barcelona, España Webfleet Solutions B.V. A tiempo completo.Here's a little taste of your challenge:Oversee the team's handling of customer queries, and offer support for escalations through to resolution, empowered by knowledge of processes, policies, and procedures, and empathy and compassion.Execute multichannel Customer Support strategies.Review and establish best practices and policies for our Customer Support...
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Customer Support Manager
hace 1 semana
Barcelona, Barcelona, España Aizon A tiempo completoWho we are Aizonis a software-as-a-service provider that transforms manufacturing operations in life science industries using advanced analytics and artificial intelligence. Following our recent Series C round of growth funding, we are looking for ambitious new team members who are motivated to directly impact our future growth and success as we launch what...
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Customer Support Manager
hace 1 semana
Barcelona, Barcelona, España Aizon AI A tiempo completoWho we areAizonis a software-as-a-service provider that transforms manufacturing operations in life science industries using advanced analytics and artificial intelligence.Following our recent Series C round of growth funding, we are looking for ambitious new team members who are motivated to directly impact our future growth and success as we launch what we...
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Regional Customer Support Manager
hace 1 semana
Barcelona, Barcelona, España Olympus A tiempo completoOlympus Iberia S.A.U.(OIB)Tipo de empleo:Empleo fijoFunción:Corporate SupportLugar:BarcelonaNúmero de puesto:Contacto:Oscar MejiasSitio web:With around 225 employees, Olympus Iberia is one of the largest subsidiaries in Europe.Tus responsabilidadesThis post is accountable for the leadership of a Regional Customer Support team. As a confident and visible...
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Customer Support Manager
hace 1 semana
Barcelona, Barcelona, España IESE Business School A tiempo completoIESE Business School is dedicated to cultivating leaders who aspire to make a profound, positive, and enduring impact on individuals, organizations, and communities. At IESE, skilled professionals are drawn and nurtured to oversee a variety of programs. The individuals at IESE embody the school's mission every day, upholding its reputation as one of the...
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Manager - Customer Support
hace 2 semanas
Barcelona, España Ingram Micro A tiempo completoIt's fun to work in a company where people truly BELIEVE in what they're doing! **Job Description**: Do you crave the creativity and freedom of a startup but the stability of a large, established company? Are you seeking the autonomy to take risks, make decisions and drive business success? Do you want to accelerate your career to the next level? Ingram...
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Customer Support Manager
hace 1 semana
Barcelona, Barcelona, España Iese Business School-Barcelona A tiempo completoIESE Business School is committed to the development of leaders who aim to have a deep, positive and lasting impact on people, firms and society through professional excellence, integrity and spirit of service. IESE attracts and develops talented professionals to run its diverse programs. IESE's people live the school's mission on a day-to-day basis,...
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Customer Relations Support
hace 3 semanas
Barcelona, España Iwantsales A tiempo completoDesde Iwantsales, seleccionamos un perfil de Customer Relations Support & Success Manager para una empresa líder en soluciones para sector hospitalario con sede en Barcelona.¿Qué harás? Reportando al manager del departamento y en colaboración con los products manager serás el/la responsable de liderar el equipo de soporte técnico y customer success...
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Customer Support Manager
hace 3 días
Barcelona, España Webfleet Solutions B.V. A tiempo completoHere's a little taste of your challenge:Oversee the team's handling of customer queries, and offer support for escalations through to resolution, empowered by knowledge of processes, policies, and procedures, and empathy and compassion.Execute multichannel Customer Support strategies.Review and establish best practices and policies for our Customer Support...
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Customer Support Manager
hace 5 días
Barcelona, España Webfleet Solutions A tiempo completo**Here's a little taste of your challenge**: Oversee the team's handling of customer queries, and offer support for escalations through to resolution, empowered by knowledge of processes, policies, and procedures, and empathy and compassion. - Execute multichannel Customer Support strategies. - Review and establish best practices and policies for our...
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Customer Relations Support
hace 2 meses
Barcelona, España Iwantsales A tiempo completoDesde Iwantsales, seleccionamos un perfil de Customer Relations Support & Success Manager para una empresa líder en soluciones para sector hospitalario con sede en Barcelona. ¿Qué harás?Reportando al manager del departamento y en colaboración con los products manager serás el/la responsable de liderar el equipo de soporte técnico y customer success...
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Customer Relations Support
hace 3 semanas
Barcelona, España Iwantsales A tiempo completoDesde Iwantsales, seleccionamos un perfil de Customer Relations Support & Success Manager para una empresa líder en soluciones para sector hospitalario con sede en Barcelona. ¿Qué harás? Reportando al manager del departamento y en colaboración con los products manager serás el/la responsable de liderar el equipo de soporte técnico y customer success...
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Customer Support Manager
hace 3 semanas
Barcelona, España Webfleet Solutions B.V. A tiempo completoHere's a little taste of your challenge: Oversee the team's handling of customer queries, and offer support for escalations through to resolution, empowered by knowledge of processes, policies, and procedures, and empathy and compassion. Execute multichannel Customer Support strategies. Review and establish best practices and policies for our Customer...
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Customer Support Manager
hace 3 días
Barcelona, España Webfleet Solutions B.V. A tiempo completoHere's a little taste of your challenge: Oversee the team's handling of customer queries, and offer support for escalations through to resolution, empowered by knowledge of processes, policies, and procedures, and empathy and compassion. Execute multichannel Customer Support strategies. Review and establish best practices and policies for our Customer...
