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At Sniptech we're looking for a Client Support Specialist to join our team.We are looking for future talentWhat does a Client Support Specialist role involve?This is a starting position in our fintech conglomerate. Initially, you will join the 1st line support team of Sniptech, supporting multiple new and growing fintech companies.We provide the chance for you to kickstart your career by working in a dynamic client facing role while becoming familiar with all aspects of our business.What will you be doing?Acting as first point of contact for customers and ensuring an excellent customer experience across different channels (phone, email, social media, instant chat); Executing operational tasks from the first interaction with a customer to driving the solution; Proactively supporting Frank Energie by providing feedback on how to improve their products and services; Assisting Frank Energie with operational activitiess; Becoming familiar with the Spanish energy marketWhat we are looking for?Excellent written and verbal communication skills. (Native Spanish speaker and a good level in English); Energetic team player;An ambitious, entrepreneurial and proactive individual who is looking to build a career; Customer-oriented and understanding of customer needs; Previous experience in customer service is preferred.What we offer?Competitive remuneration package; The possibility to earn a performance-based bonus; 23 paid leave days;Work in the heart of Barcelona; Team building activities: monthly drinks, joint activities; Access to Udemy learningplatform; Coffee/Drinks/Fruit in the office; A friendly dynamic working environment, challenging job within a fast moving company; Personal development focus and support.Apply for the jobIf you are an enthusiastic self-starter who is interested in broadening your horizons and being a part of the growing fintech industry, then we would love to hear from you#J-18808-Ljbffr
