Guest Service Associate

hace 3 semanas

Campo, España Accor Hotels A tiempo completo

Job DescriptionDepartment: Food & Beverage ServiceDesignation: Guest Service AssociateReports To: Team Leader – F & B Service/ Restaurant & Bar ManagerPrime Function:Ensure to provide proficient and professional Food & Beverage service to the guests by meeting and exceeding their expectations.Welcome the guests by greeting them as per the standards.Any matter which may affect the interests of hotel should be brought to the attention of the Management.Responsible for INTERREACT.Key Responsibilities:People ManagementRespond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.Ensure to attend to guest complaints, requests or inquiries regarding the food and services.Establish and maintain seamless co-ordination & co-operation with all departments of Ibis Chennai City Centre to ensure maximum cooperation, productivity, morale and guest service.Financial ManagementIdentify optimal, cost-effective use of the resources and educate the team on the same.Operational ManagementResponsible for set up of all operating equipment and ensure to inspect linen and condiments before the service.Ensure to be familiar with all dishes on the menu.Ensure clearance of all soiled chinaware, glassware, silverware from the guest table and re-set the table for the next arrival.In the absence of the Food & Beverage Team Leader ensure to take guest orders, and advise guests on specials menu options.Ensure to be familiar with the property layout, fire exits, and elevator locations.Report any equipment malfunction, emergency situations or suspicious persons to the Food & Beverage Team Leader.Ensure that breakage, pilferage and spoilage are kept to a bare minimum.Hygiene / Personal Safety / Environment:Ensures that the workplace and storage areas remain clean and tidy, and the safety of consumable goods by always respecting HACCP regulations.Respects the instructions and safety guidelines for the equipment used.Applies the hotel's security regulations (in case of fire etc).Respects the hotel's commitments to the "Environment Charter" (saving energy, recycling, sorting waste etc) and meets Ibis ISO 14001 environmental commitments as applicable to the role, if the hotel is involved in the programme.Key Contacts:Liaises with: Food & Beverage Department, TraineesEmployee Responsibility: All employees to safeguard their health and safety, and the health and safety of others, in the workplace.Replacement and Temporary Mission: Be ready and responsible for any job, which may be assigned by the Management.I am responsible for INTERREACT.Qualifications: B. Sc Hotel Management#J-18808-Ljbffr

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