Waiter/Waitress - Raffles

Company Description

#BeLimitless
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining an Accor brand, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Do what you love; care for the world; dare to challenge the status quo #BELIMITLESS

Job Description

Scope and Objectives This position is responsible for serving food & beverage to guests according to the service standards, policy, procedure & etiquette, in line with our motto.
Key Deliverables and Responsibilities Ensure correct grooming standards are followed at all timesExceed guest satisfaction by knowing preferences and updating profilesMaintain detailed knowledge of the restaurant menu & daily specialsBe familiar with beverage service, including glasses used and appropriate garnishesFollow up on restaurant financial, LQA, TrustYou and Forbes targets dailyAnticipate and service guests' requirementsUse opening and closing checklist for smooth venue operationsEnsure service stations are cleared and re-stocked during serviceServe and clear food and beverage items unobtrusively and professionallyPresent menus proactivelyFeel empowered and accountable within the workplaceUpdate manager on duty of any guest feedback for the Glitch ReportMaintain HACCP & FIFO standards as requiredFollow Hotel Evacuation Policy in case of an emergencyAttend necessary briefings and training sessions as instructedHandle financial procedures according to finance department guidelinesIdentify potential problems and anticipate guest needs, seeking assistance before service breakdown occursPerform any duties and special projects as requested by managementReport all issues and negative guest feedback on the glitch systemFollow care program at all times, reporting issues to maintenance Qualifications

Personal Attributes Motivator & role modelPositive attitude and well spokenResult drivenDisplays initiativeCommitment to professional valuesTeam creatorCustomer / people orientedCreative / open-minded
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