Customer Service Ambassador

hace 5 días

Campo de Caso, Asturias, España Accor Hotels A tiempo completo

Company Overview: Accor Hotels is a leading hospitality company with a strong commitment to delivering exceptional guest experiences.

Estimated Salary: ₹350,000 - ₹450,000 per annum

Job Description: As a Customer Service Ambassador, you will play a critical role in ensuring that our guests receive the highest level of service and satisfaction. Your primary responsibility will be to provide proficient and professional food and beverage service to our guests by meeting and exceeding their expectations.

Key Responsibilities:

  • Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
  • Ensure to attend to guest complaints, requests or inquiries regarding the food and services.
  • Establish and maintain seamless coordination and cooperation with all departments of Ibis Chennai City Centre to ensure maximum cooperation, productivity, morale and guest service.
  • Identify optimal, cost-effective use of resources and educate the team on the same.
  • Responsible for set up of all operating equipment and ensure to inspect linen and condiments before the service.
  • Ensure clearance of all soiled chinaware, glassware, silverware from the guest table and re-set the table for the next arrival.
  • In the absence of the Food Beverage Team Leader, take guest orders, and advise guests on specials menu options.
  • Ensure to be familiar with the property layout, fire exits, and elevator locations.
  • Report any equipment malfunction, emergency situations or suspicious persons to the Food Beverage Team Leader.

Requirements:

  • Bachelor's degree in Hotel Management or related field.
  • Excellent communication and interpersonal skills.
  • Able to work in a fast-paced environment and multitask effectively.

Benefits:

  • Competitive salary and benefits package.
  • Opportunities for career growth and development.
  • Collaborative and dynamic work environment.

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