Field Service Engineer

hace 2 días

Madrid, España Ares Consultores A tiempo completo

.La vida transcurre en un constante cambio y evolución , por ello, nos encontramos inmersos en una época donde estar actualizados y alineados con los avances tecnológicos es de vital importancia.
No podemos quedarnos atrás
Nuestro partner es una organización tecnológica que desarrolla, produce y distribuye soluciones innovadoras de microscopía para las ciencias de la vida y la investigación de materiales.
Para conseguir sus metas, necesita incorporar a su equipo de Madrid un/a Field Service Engineer , que tenga ganas de seguir creciendo y desarrollándose profesionalmente con ellos.
¿Cuáles serían tus responsabilidades?
La misión del puesto es la resolución de las incidencias técnicas e instalaciones y lograr la satisfacción del cliente, así como una buena reputación: Mantenimiento de la base instalada e instalación de equipos.
Realización de las instalaciones y puestas en marcha de todos los equipos in situ, ya sean como consecuencia de pedidos y/o demostraciones, así como en congresos y/o exposiciones, asegurando su correcto funcionamiento.
Realización de tareas de mantenimiento preventivo/correctivo acorde con los protocolos de cada línea de producto.
Resolución de las incidencias técnicas derivadas del mal funcionamiento, averías o desajustes de los equipos.
Proporcionar "mutual aid" a otros países.
Soporte telefónico a clientes.
Mantenimiento de las herramientas de trabajo y verificación de las fechas de calibración para cumplir con la normativa vigente.
Generación de Leads para la venta de contratos de mantenimiento.
Facilitar datos sobre nuestra base instalada y la de la competencia.
Gestión de todas las tareas administrativas en tiempo y forma, con la finalidad de dar continuidad y traspasar el estado de la acción técnica al Backoffice: órdenes de trabajo, datos de utilización, etc.
Cumplimentación del formulario CPO en cada instalación y su posterior envío al Backoffice y a las diferentes centrales.
Planificación de los tiempos de trabajo y materiales necesarios para las diferentes acciones correctivas y posterior realización de presupuestos por parte del equipo de Service Support.
Participación regular en la formación.
Trabajo en equipo con Ventas para crear un clima laboral que priorice los objetivos grupales por encima de las metas individuales, teniendo como finalidad única la satisfacción de cliente.
Ejecución y aplicación del Procedimiento de Vigilancia Médica para los Incidentes de Seguridad en los casos en los que proceda, teniendo en cuenta la normativa de prevención de riesgos laborales.
Cumplir con los requisitos y normativa de medioambiente requeridas por la empresa y la legislación.
¿Qué tendrás que aportar?
Título universitario o equivalente, FP Grado superior: Electrónica o industrial.
Conocimientos informáticos: MS Office, programa de correos, base de datos (SAP, CAS, CRM).
Idiomas: inglés fluido (nivel mínimo B2, deseable C1)

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