Field Service Engineer

hace 3 semanas

Madrid, España Abbott Laboratories A tiempo completo

About Abbott

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self, and live a full life. You will have access to:

  • Career development with an international company where you can grow the career you dream of.
  • A company named one of the most admired companies in the world by Fortune.
  • A company that is recognized as one of the best big companies to work for, as well as a best place to work for diversity, working mothers, female executives, and scientists.

Position: Field Service Engineer

PURPOSE OF THE JOB

  • Responsible for installation, upgrading, repair, and preventive maintenance of capital equipment part of Abbott Medical product portfolio in compliance with Abbott Medical code of conduct, regulatory and quality policies and procedures.
  • The Capital Equipment Service Engineer services and supports Abbott’s advanced medical technologies and is responsible for driving customer satisfaction through service excellence. It will require working very closely with the central dispatch team for scheduling service activities and with local sales and clinical staff to increase revenues and profitability.

ROLES & RESPONSIBILITIES

  • Hardware/software field support: includes system installation, maintenance, calibration, upgrades, troubleshooting, and repair, also includes demo system maintenance and preparation for congresses.
  • Work with central dispatch team and local sales/clinical staff on optimal scheduling of field interventions.
  • Document field service interventions per QA system requirements.
  • Report capital equipment incidents per QA system requirements.
  • Provide support and technical assistance for in-house training courses and congresses.
  • Provide system maintenance and troubleshooting training to customer biomedical engineering departments and Abbott sales and field clinical staff.
  • Extensive international travel required based on ad-hoc request, sometimes with short notice.

EDUCATION & COMPETENCIES

School or University qualifications

  • Bachelor degree in electronics, engineering, or equivalent.

Knowledge and skills

  • Minimum of 5 years medical electronics service or related field service.
  • Strong communication skills: verbal and written.
  • English is a must; any additional European languages is a plus.
  • Strong electronic and mechanical skills including troubleshooting.
  • Computer skills: MS Office, Windows.
  • Requires occasional lifting of products and material related to installation of the systems.
  • Familiarity with Cathlab and operating room procedures and protocol would be a plus.
  • Experience with medical devices and software-based medical systems would be a plus.

Natural abilities

  • Ability to be flexible and respond to situations at short notice.
  • Able to work independently in a fast environment with little supervision.
  • Available to travel very often.

BACK UP

  • Capital Equipment Service Engineer

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